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Added 12 mins ago
MH
Bilingual Legal & Debt Resolution Specialist
Mitsubishi HC Capital Canada
Burlington, ON
- $58,290 to $108,290 CAD / year
- Full-time
Reporting to the Manager, Legal & Debt Resolution, the Legal & Debt Resolution Specialist is responsible for more complex written off and delinquent files, all over Canada, recommending…
Added 12 mins ago
BF
Senior Mechanical Project Engineer
BC Ferries
BC · British Columbia, Canada
- Full-time
Reporting To The Engineering Manager, Mechanical In The Technical Services And Standards Department, You Add Value In Key Areas Of Oversight Such As
Added 12 mins ago
P&
Gestionnaire de projets stratégiques de la chaîne d’approvisionnement / Project Manager Strategic Supply Chain Projects
Pratt & Whitney
Longueuil, QC
- Full-time
Added 12 mins ago
B
Senior Manager, First Party Fraud Analytics - Onboarding
BMO
Toronto, ON
- Full-time
…Data & Analytics, Risk, and Business stakeholders, the Senior Manager will leverage advanced analytics, machine learning, and behavioral insights to strengthen fraud detection, improve loss…
Added 12 mins ago
WP
Associate Customer Service- Contract
Westlake Pipe & Fittings
Woodbridge, ON
- Full-time
Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason…
Added 12 mins ago
AE
Health & Safety Manager, Ontario Region
Agnico Eagle Mines Limited
Sudbury, ON
- Full-time
Reporting to the Corporate Director, Health and Safety, as the Health and Safety Manager, Ontario Region, is a strategic leader responsible for supporting health and safety operations…
Added 12 mins ago
RE
Territory Sales Representative- Kubota
Robert's Equipment
Meaford, ON
- Full-time
…a desk job - it’s a dynamic role where you’ll be out in the field, connecting with customers across agriculture, construction, and property sectors, and becoming a trusted advisor they rely…
Added 12 mins ago
CN
Manager, Waste Program Oversight
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
…decommissioning, and long-term waste management objectives? If so, the Manager, Waste Program Oversight role at CNL is key to enabling regulatory compliance and supporting important waste…
Added 12 mins ago
CN
Manager, Waste Technical Services
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
…decommissioning and long-term waste management outcomes? If you do, the Manager, Waste Technical Services plays a critical role in enabling safe, efficient, and compliant waste management…
Added 12 mins ago
DG
Recruiter
Dominus Group
Mississauga, ON
- Full-time
Post-secondary education in Human Resources, Business, or a related field, or equivalent combination of education and recruitment experience.
Added 12 mins ago
MR
Senior Accountant
Maple Ridge - Pitt Meadows School District No.42
Maple Ridge, BC
- Full-time
…our District Education Office. Reporting to the Accounting Manager, the Senior Accountant performs the necessary tasks to ensure the timely completion and distribution of accounting…
Added 12 mins ago
1E
Marketing Manager
1Click Energy Solutions
Toronto, ON
- $85,000 CAD / year
- Full-time
Reporting to the Director of Sales and Marketing, the Marketing Manager is a hands-on, revenue-focused leader responsible for the day-to-day operations of the marketing team and the…
Added 12 mins ago
SD
Specialist, Bilingual Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end to end support provided by…
Added 12 mins ago
UO
Marketing and Communications Coordinator, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
The Marketing and Communications Coordinator reports to the Manager, Marketing and Communications. This versatile generalist position is designed to provide flexible support to all members…
Added 12 mins ago
A
Software Engineering Manager (Python / Django)
AspiringIT
Kitchener, ON
- Full-time
We are seeking an experienced Software Engineering Manager to lead engineering teams, oversee software development, and drive the delivery of scalable, high-performance applications. The…
Added 12 mins ago
WI
Electrical Project Manager/Estimator
Western Integrated Ltd.
Burnaby, BC
- Full-time
We are seeking a skilled and detail-oriented Electrical Project Manager / Estimator to join our dynamic and growing team. In this position, you’ll lead industrial and commercial…
Added 12 mins ago
EA
Director, PE Business Partner - Mobile
Electronic Arts (EA)
Vancouver, BC
- Full-time
Minimum experience: Bachelor or Masters Degree in a relevant field plus 10 or more years of progressive success as a senior strategic HR business partner/manager.
Added 12 mins ago
CN
Maintenance and Construction Coordinator
Civeo North America
AB · Edmonton, AB
- Full-time
Manage the weekly project schedule updates in alignment with directives from the Project & Maintenance Managers. Provide field input to support timely and accurate scheduling.
Added 13 mins ago
Quality Assurance & Technical Support Specialist
Enercare
Calgary, AB
Attend area HS&E and Field Manager meetings to communicate trends and weaknesses.
Added 13 mins ago
Technology- Manager, Infrastructure
Wesgroup
Vancouver, BC
We’re looking for a Manager, Infrastructure to lead the strategy, security, reliability, and evolution of Wesgroup’s technology infrastructure across a diverse operating environment.
Added 13 mins ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
…onboarding, training, product adoption, deliveries and ongoing field support for restaurant and commercial kitchen…
Added 13 mins ago
LL
Accounting Assistant
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Calgary, AB
- Full-time
Hold a high school diploma (required); post-secondary education in Accounting, Finance, Trust accounting, or a related field is not required but considered an asset
Added 13 mins ago
Member IT Services - Senior Cloud and Infrastructure Engineer
Mohawk Medbuy Corporation (MMC)
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Reporting to the Manager, Cloud Infrastructure and Security, the Senior Cloud & Infrastructure Engineer is responsible for building, operating, and improving the organization's Microsoft…
Added 13 mins ago
Logistics - Supervisor, Supply Chain
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Kingston, ON
Manages daily backorders and escalates critical issues to Manager / Director and clinical staff.
Added 13 mins ago
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Sr Trade Compliance Analyst
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Mississauga, ON
- Full-time
You will report directly to our Sr. Materials Mgmt Manager and you’ll work out of our Mississauga, ON location on an on-site work schedule.

Ricoh

Senior Field Representative, Technology Service

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Field Service Technician / Senior Field Representative, Technology Services

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities:

Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
Manages territory, inventory and customer relationships;
Achieves expected productivity levels associated with assigned workload and level of experience;
Completes technical training on new equipment as assigned;
Other duties as assigned by manager.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customer and company personnel.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications:

Post-Secondary Education in the area of technical specialization

Knowledge, Skills and Abilities:

Requires an excellent working knowledge of electro-mechanical devices and electronics
Strong interpersonal and verbal communications skills
Requires "solid" knowledge of assigned equipment
Skilled methodical approach to resolving problems
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements:

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Apply About employer

More about this job

Responsibilities

The Senior Field Representative is responsible for the installation, diagnostics, and repair of complex multi-functional office equipment at customer locations. They must also manage their own parts inventory, maintain professional customer relationships, and complete all required administrative tasks accurately.

Requirements

Candidates must have post-secondary education in a technical field and a strong working knowledge of electro-mechanical devices and electronics. A valid driver's license is required, along with the physical ability to lift up to 50 pounds and move equipment weighing up to 400 pounds.

Skills

Electro-mechanical repair
Electronics troubleshooting
Customer service
Technical diagnostics
Inventory management
Mechanical aptitude
Time management
Problem solving
Technical documentation
Fine-motor skills
Interpersonal communication
Territory management

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Retirement plan
Company matching contributions
Tuition assistance
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Multi-Function Printers
Electro-mechanical
Electronics
Diagnostics
Installation
Inventory Management
Troubleshooting
Mechanical Aptitude
Technical Manuals
Ricoh
Customer Satisfaction
Hardware Repair
Preventive Maintenance
Territory Management
Fine-motor skills

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