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Added 8 mins ago
SP
Field Service Technician
SCG Process
AB · Edmonton, AB
- Full-time
…solutions for industrial and municipal customers. With extensive technical expertise, we specialize in pump systems, mixing equipment, filtration, and other process technologies designed to…
Added 8 mins ago
AI
Oracle EPM Developer (EPBCS)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Mississauga, ON
- Full-time
Design, develop, and support Oracle EPM Cloud solutions, with a focus on EPBCS.
Added 8 mins ago
SM
Underground Heavy Duty Mechanic
Swick Mining Services
Sudbury, ON · Greater Sudbury, ON
- $50 to $60 CAD / hour
- Full-time
Swick Mining Services is hiring experienced Underground Field Mechanics to support our Canadian underground diamond drilling operations.
Added 8 mins ago
RS
Welder
Republic Services
Guelph, ON
- Full-time
…including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our…
Added 8 mins ago
RS
Recycling Laborer - CANADA
Republic Services
Mississauga, ON
- Full-time
…including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our…
Added 8 mins ago
P
Azure Data Consultant, Senior Associate
PwC
Toronto, ON
- Full-time
Support pre-sales activities and RFP responses with technical input when required.
Added 8 mins ago
TT
Program Manager
TTM Technologies
Toronto, ON
- Full-time
Bachelor's degree in Business, Engineering, or a related technical field - or equivalent progressive experience in manufacturing program management
Added 8 mins ago
BE
Heavy Equipment Field Service Technician - UL
Battlefield Equipment Rentals
Cambridge, ON
- Full-time
Position: Heavy Equipment Field Service Technician Unlicensed
Added 8 mins ago
BE
Preventative Maintenance Field Technician
Battlefield Equipment Rentals
North Bay, ON
- Full-time
Position: Preventative Maintenance Field Technician
Added 8 mins ago
BE
Preventative Maintenance Field Technician
Battlefield Equipment Rentals
Sault Ste. Marie, ON
- Full-time
Position: Preventative Maintenance Field Technician
Added 23 mins ago
A
Project Manager - Space & Defense Programs
ABB
Quebec, QC
- Full-time
The position requires an excellent ability to collaborate with multidisciplinary technical teams, customers, partners, and management. The Project Manager may be required to lead several…
Added 23 mins ago
R
Field Service Technician
Raise
Oakville, ON
- $65,000 to $80,000 CAD / year
- Full-time
The Field Service Technician plays a key role in ensuring the reliable operation of our client’s radiation detection systems at customer sites. This position involves installing,…
Added 23 mins ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Wainwright, AB
- Full-time
As a Technical Specialist, Project Management, you’ll support the delivery of a wide range of routine to moderately complex infrastructure projects. While growing your career in a…
Added 23 mins ago
IG
EDI Developer
Insight Global
Toronto, ON
- $50 to $65 CAD / hour
- Contract
This is a hands-on technical role focused on the end-to-end development, implementation, and support of EDI integrations. The successful candidate will work with ERP data, develop EDI…
Added 23 mins ago
D
Manager, DT&PMI , Operational Due Diligence
Deloitte
Toronto, ON
- Full-time
Used technical, financial and analytical expertise to guide the client team towards superior strategic and tactical decisions based on ‘irrefutable’ facts and logically sound arguments;
Added 23 mins ago
NG
Mine Engineer in Training
New Gold Inc.
Kamloops, BC
- Full-time
Coeur New Afton is seeking motivated and detail-oriented Engineers in Training (EITs) to join the Technical Services team at our underground block caving operation. As an integral part of…
Added 23 mins ago
AE
Business Development Partner - Weyburn
Auto Electric Service Ltd.
Weyburn, SK
- Full-time
If you're competitive, self-motivated and enjoy being out in the field making things happen, we want to hear from you.
Added 23 mins ago
NC
Project Geologist
Newmont Corporation
BC · Kitimat-Stikine A, BC
- Full-time
…which is why we offer rewarding employee experience designed to support your career, wellbeing, and quality of life, both on and off…
Added 23 mins ago
WM
Laser Scanning Technician
Weir Minerals
Fort McMurray, AB
- $38.4 CAD / hour
- Full-time
…focused on providing Oil Sands customers with laser scanning support. The individual will be responsible for ensuring the effective deployment and maintenance scanning equipment. The role…
Added 23 mins ago
IR
Inside Sales Representative
Ivaco Rolling Mills
L'Orignal, ON
- Full-time
Ensures customer complaints information are forwarded to Field Development Metallurgist.
Added 23 mins ago
BH
Senior Environmental Coordinator
BC Hydro
Terrace, BC
- $109,700 to $138,700 CAD / year
- Temporary
…project delivery-oriented role you will provide environmental support, as environmental work package manager (EWPM), on complex BC Hydro capital…
Added 23 mins ago
ES
Facilities Operations & Capital Projects Manager
Equans Services Canada & US
Kelowna, BC
- Full-time
Equans designs, installs, and delivers customized solutions to improve its customers’ equipment, systems and technical processes and optimize their use in the context of their energy,…
Added 23 mins ago
DG
Health, Safety and Environment (HSE Advisor)
Dexterra Group
Vancouver, BC
- Full-time
Reporting to the Sr. Manager, HSE, the HSE Advisor will mainly support Dexterra's Transit Operations portfolio and will be responsible for providing leadership, guidance, and technical…
Added 23 mins ago
IP
Technicien services terrain / Field Service Technician
Integrated Power Services
Quebec, QC
- Full-time
Added 23 mins ago
MO
IT Support Analyst - Contract
Martin-Brower of Canada Co.
New Westminster, BC
- $72,000 to $87,000 CAD / year
- Contract
Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support…

Ricoh

Senior Field Representative, Technology Service

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Field Service Technician / Senior Field Representative, Technology Services

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities:

Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
Manages territory, inventory and customer relationships;
Achieves expected productivity levels associated with assigned workload and level of experience;
Completes technical training on new equipment as assigned;
Other duties as assigned by manager.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customer and company personnel.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications:

Post-Secondary Education in the area of technical specialization

Knowledge, Skills and Abilities:

Requires an excellent working knowledge of electro-mechanical devices and electronics
Strong interpersonal and verbal communications skills
Requires "solid" knowledge of assigned equipment
Skilled methodical approach to resolving problems
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements:

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Apply About employer

More about this job

Responsibilities

The Senior Field Representative is responsible for the installation, diagnostics, and repair of complex multi-functional office equipment at customer locations. They must also manage their own parts inventory, maintain professional customer relationships, and complete all required administrative tasks accurately.

Requirements

Candidates must have post-secondary education in a technical field and a strong working knowledge of electro-mechanical devices and electronics. A valid driver's license is required, along with the physical ability to lift up to 50 pounds and move equipment weighing up to 400 pounds.

Skills

Electro-mechanical repair
Electronics troubleshooting
Customer service
Technical diagnostics
Inventory management
Mechanical aptitude
Time management
Problem solving
Technical documentation
Fine-motor skills
Interpersonal communication
Territory management

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Retirement plan
Company matching contributions
Tuition assistance
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Multi-Function Printers
Electro-mechanical
Electronics
Diagnostics
Installation
Inventory Management
Troubleshooting
Mechanical Aptitude
Technical Manuals
Ricoh
Customer Satisfaction
Hardware Repair
Preventive Maintenance
Territory Management
Fine-motor skills

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