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Added 20 mins ago
W
Deskside Support Technician
Worley
Calgary, AB
- Full-time
…exciting career opportunities in fabrication, modularization, field installation, and professional support services. Our teams support some of the world's most complex industrial projects,…
Added 20 mins ago
C
Equipment Repair & Maintenance Technician
Co-op
Shellbrook, SK
- Full-time
Lake Country Co-op invites applications for the position of full-time Equipment Repair & Maintenance Technician (Professional Services) at our Agro location in Shellbrook, Saskatchewan. If…
Added 20 mins ago
E
Technician II Utility Service
Enbridge
Atikokan, ON · Fort Frances, ON
- Full-time
At Enbridge Gas, safety is at the heart of everything we do. As a Utility Service Technician II, you will play a key role in the safe, reliable, and efficient operation of our natural gas…
Added 49 mins ago
RC
Service Writer at Prairie AG
Reesink Canada
AB · Blackfoot, AB
- Full-time
Participate in the administrative duties of the Service Department - field, shop internal, and warranty - as assigned.
Added 50 mins ago
WI
Junior Wildlife Technician - Temporary Seasonal
WSP in Canada
AB · Edmonton, AB
- Temporary
As a Junior Wildlife Technician, you will work alongside WSP wildlife biologists and environmental professionals to complete field surveys and provide wildlife support for construction…
Added 1 hour ago
Junior Wildlife Technician - Temporary Seasonal
WSP
Edmonton, AB
As a Junior Wildlife Technician, you will work alongside WSP wildlife biologists and environmental professionals to complete field surveys and provide wildlife support for construction…
Added 1 hour ago
Agriculture Equipment Mechanic
South Country Equipment
Moose Jaw, SK
A flexible work arrangement that may have you working within the shop or in the field
Added 1 hour ago
NA
Heavy Duty Mechanic Subcontractor (Kearl)
North American Construction Group Inc.
Fort McMurray, AB
- Full-time
Transferable Skills/Terms: HET, Heavy Equipment Technician, Owner/Operator, Independent Contractor, Field Mechanic, Field Heavy Duty Mechanic
Added 1 hour ago
SC
Agriculture Equipment Mechanic
South Country Equipment
Moose Jaw, SK
- Full-time
A flexible work arrangement that may have you working within the shop or in the field
Added 1 hour ago
E
Failure Analysis Technician - Customer Returns
Evertz
Burlington, ON
- Full-time
Evertz Microsystems is currently seeking a meticulous and dedicated Failure Analysis Technician to join our team in Burlington, Ontario. As a Failure Analysis Technician, you will be…
Added 1 hour ago
IG
Field Service Representative
Insight Global
BC · British Columbia, Canada
- $40 to $50 CAD / hour
- Full-time
Field Service Representative, Naval Integrated Platform Management Systems
Added 1 hour ago
TT
IT Support Technician
TWD Technologies Ltd.
Burlington, ON
- Full-time
TWD is currently seeking an IT Support Technician in either our Burlington - Ontario, Edmonton - Alberta or Burnaby - British Colombia office. If you would like to apply for this position,…
Added 2 hours ago
SP
Wind Turbine Technician (Travelling Position)
Spark Power
ON
- $28 to $35 CAD / hour
- Full-time
Spark Power, a trusted partner in energy in North America, is looking for a Wind Turbine Technician to join our team. The Wind Turbine Technician will travel to support various scopes of…
Added 2 hours ago
VM
Summer 2026 Field Technician
Vantage Marketing Canada
London, ON
- Contract
Important: Before servicing customers in the field, successful candidates must complete their licensing exam and required training.
Added 3 hours ago
SC
Agriculture Equipment Mechanic
South Country Equipment
Regina, SK
- Full-time
A flexible work arrangement that may have you working within the shop or in the field
Added 3 hours ago
SC
Agriculture Equipment Mechanic
South Country Equipment
Raymore, SK
- Full-time
A flexible work arrangement that may have you working within the shop or in the field
Added 3 hours ago
Agriculture Equipment Mechanic
South Country Equipment
Raymore, SK
A flexible work arrangement that may have you working within the shop or in the field
Added 3 hours ago
Agriculture Equipment Mechanic
South Country Equipment
Regina, SK
A flexible work arrangement that may have you working within the shop or in the field
Added 4 hours ago
Field Service Technician - Canada
Makino
Toronto, ON
A Field Service Technician is a member of a Customer Support Department assigned to a Product Team or Process Team. A Product Team or Process Team is to provide detailed technical knowledge…
Added 5 hours ago
SC
Automotive Service Technician (310S)
Stoakley-Stewart Consultants Ltd.
Burlington, ON
- Full-time
There are automotive shops where a technician spends most of the day moving through the same narrow range of jobs. This isn’t one of them.
Added 6 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…financial visibility across service revenue streams, including field service, contracts, parts, and other aftermarket offerings. The Finance Director is expected to influence strategic…
Added 8 hours ago
LC
Associate Faculty - Welding
Lambton College
Sarnia, ON
- Part-time
The incumbent could be expected to teach in the following programs: Heating, Refrigeration & Air Conditioning Technician.
Added 8 hours ago
QL
Carpenter (Testing Technician)
QAI Laboratories
Burnaby, BC
- Full-time
QAI is currently looking for a Technician – Doors & Windows testing - to join our Building Products team in Burnaby, BC.
Added 11 hours ago
CR
Technician - Histology
Charles River Laboratories
Montreal, QC
- Full-time
As a Histology Technician for our team located in Senneville, you will mainly be responsible to prepare tissues for microscopic analysis. Your success will ensure the smooth running of our…
Added 11 hours ago
V
CPX Technical Supervisor (Degelis, Quebec, CA)
Vestas
Quebec, QC
- Full-time
…unmatched track record demonstrating our expertise within the…

Ricoh

Senior Field Representative, Technology Service

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Field Service Technician / Senior Field Representative, Technology Services

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities:

Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
Manages territory, inventory and customer relationships;
Achieves expected productivity levels associated with assigned workload and level of experience;
Completes technical training on new equipment as assigned;
Other duties as assigned by manager.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customer and company personnel.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications:

Post-Secondary Education in the area of technical specialization

Knowledge, Skills and Abilities:

Requires an excellent working knowledge of electro-mechanical devices and electronics
Strong interpersonal and verbal communications skills
Requires "solid" knowledge of assigned equipment
Skilled methodical approach to resolving problems
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements:

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Apply About employer

More about this job

Responsibilities

The Senior Field Representative is responsible for the installation, diagnostics, and repair of complex multi-functional office equipment at customer locations. They must also manage their own parts inventory, maintain professional customer relationships, and complete all required administrative tasks accurately.

Requirements

Candidates must have post-secondary education in a technical field and a strong working knowledge of electro-mechanical devices and electronics. A valid driver's license is required, along with the physical ability to lift up to 50 pounds and move equipment weighing up to 400 pounds.

Skills

Electro-mechanical repair
Electronics troubleshooting
Customer service
Technical diagnostics
Inventory management
Mechanical aptitude
Time management
Problem solving
Technical documentation
Fine-motor skills
Interpersonal communication
Territory management

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Retirement plan
Company matching contributions
Tuition assistance
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Multi-Function Printers
Electro-mechanical
Electronics
Diagnostics
Installation
Inventory Management
Troubleshooting
Mechanical Aptitude
Technical Manuals
Ricoh
Customer Satisfaction
Hardware Repair
Preventive Maintenance
Territory Management
Fine-motor skills

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