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Added 5 mins ago
Water / Wastewater Technologist (CAD Drafting)
ISL Engineering & Landservices
Edmonton, AB
Are you an experienced CAD drafting technician, or a recent graduate, looking to build a long-term career in municipal water and wastewater infrastructure? Do you want direct exposure to…
Added 5 mins ago
SO
Senior Commissioning Agent (Mechanical)
Salas O'Brien
Toronto, ON · North York, ON
- Full-time
…business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to life every…
Added 5 mins ago
SO
Senior Commissioning Agent (Mechanical)
Salas O'Brien
Toronto, ON · North York, ON
- Full-time
…business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to life every…
Added 5 mins ago
SO
Commissioning Agent (Mechanical)
Salas O'Brien
Toronto, ON · North York, ON
- Full-time
…business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to life every…
Added 50 mins ago
F
Webber - Seasonal Traffic Control Technician - Gormley - Infrastructure Management
Ferrovial
Richmond Hill, ON · ON · CAN - Webber - Infra - York
- Full-time
…and quality while solving complex project challenges using field experience, innovative construction methods and BIM technology. As a subsidiary of Ferrovial, Webber has access to a global…
Added 1 hour ago
Civil Engineering Technician
Ressources humaines - Port Québec
Quebec, QC
Reporting to the Director, Infrastructure Planning and Services, the Civil Engineering Technician contributes to the management and monitoring of port infrastructure through site…
Added 1 hour ago
R
Senior Finance Manager
ResQ
Toronto, ON
- Full-time
That model works because of the technology behind it. Our AI-powered platform builds a living record of every customer’s equipment, including its history, warranties and what’s likely to…
Added 1 hour ago
W
Laser Scanning Technician
Weir
Fort McMurray, AB
- $38.4 CAD / hour
- Full-time
Purpose of Role: The Laser Scanning Technician role will be focused on providing Oil Sands customers with laser scanning support. The individual will be responsible for ensuring the…
Added 2 hours ago
TO
Operations Technologist
Town of Tillsonburg
Tillsonburg, ON
- $45.73 to $53.5 CAD / hour
- Full-time
…construction projects, prepare contracts, design, drafting, field and technical duties in Engineering Services for the…
Added 2 hours ago
TS
Information Technology Technician
Treaty Six Education Council
SK · Saskatchewan, Canada
- Full-time
Role Description The Information Technology Technician is a full-time, on-site role based in Saskatchewan, Canada, supporting the technology needs of Treaty Six Education Council and member…
Added 2 hours ago
R
Senior Field Representative, Technology Service
Ricoh
Canada
- Full-time
Field Service Technician / Senior Field Representative, Technology Services
Added 3 hours ago
C
Junior BAS Technician - FIFO 14/14
Convergint
Fort McMurray, AB
- Full-time
Job Description: We are currently recruiting for an experienced Building Automation Technician to join our team in Fort McMurray. The Building Automation Technician will be responsible for…
Added 3 hours ago
CO
Payroll and Benefits Technician
City of Medicine Hat
Medicine Hat, AB
- Full-time
Identify and troubleshoot payroll system issues, working with Information Technology to maintain accurate payroll data and digital records.
Added 4 hours ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
…business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to life every…
Added 4 hours ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
…business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to life every…
Added 4 hours ago
HA
Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
…business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to life every…
Added 4 hours ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 5 hours ago
Technician - Construction Engineering & Methods
Pomerleau
Toronto, ON
Bachelor’s degree or diploma in CAD, BIM, Engineering Technology, or a related field.
Added 5 hours ago
Senior Technician - Construction Engineering & Methods
Pomerleau
Toronto, ON
As a Senior Methods & Temporary Works (M&TW) Technician at Pomerleau, you will play a pivotal role in developing, detailing, and coordinating sophisticated methods and temporary works…
Added 6 hours ago
PT
Ride Commission – Product Technician
Proslide Technology
Ottawa, ON
- Full-time
The Ride Commission – Product Technician is responsible for carrying out ride commissioning tasks for new water slide attractions and requalification of existing attractions, with a focus…
Added 6 hours ago
E
Senior Civil Engineering Technologist / Technician
EXP
Calgary, AB
- Full-time
Be our next Senior Civil Engineering Technologist / Technician
Added 6 hours ago
E
Intermediate Civil Engineering Technologist / Technician
EXP
Calgary, AB
- Full-time
Diploma in Civil Engineering Technology or a related field.
Added 6 hours ago
Senior Civil Designer
GHD Group Pty Ltd
Whitby, ON
…engineering criteria, preliminary concepts, markups, survey information, and project requirements. Designs will remain subject to review and approval by the responsible professional…
Added 6 hours ago
E
Support Analyst
Experis
Hawkesbury, ON
- $29 to $35 CAD / hour
- Contract
College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent practical experience.

Ricoh

Senior Field Representative, Technology Service

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Field Service Technician / Senior Field Representative, Technology Services

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities:

Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
Manages territory, inventory and customer relationships;
Achieves expected productivity levels associated with assigned workload and level of experience;
Completes technical training on new equipment as assigned;
Other duties as assigned by manager.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customer and company personnel.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications:

Post-Secondary Education in the area of technical specialization

Knowledge, Skills and Abilities:

Requires an excellent working knowledge of electro-mechanical devices and electronics
Strong interpersonal and verbal communications skills
Requires "solid" knowledge of assigned equipment
Skilled methodical approach to resolving problems
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements:

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

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More about this job

Responsibilities

The Senior Field Representative is responsible for the installation, diagnostics, and repair of complex multi-functional office equipment at customer locations. They must also manage their own parts inventory, maintain professional customer relationships, and complete all required administrative tasks accurately.

Requirements

Candidates must have post-secondary education in a technical field and a strong working knowledge of electro-mechanical devices and electronics. A valid driver's license is required, along with the physical ability to lift up to 50 pounds and move equipment weighing up to 400 pounds.

Skills

Electro-mechanical repair
Electronics troubleshooting
Customer service
Technical diagnostics
Inventory management
Mechanical aptitude
Time management
Problem solving
Technical documentation
Fine-motor skills
Interpersonal communication
Territory management

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Retirement plan
Company matching contributions
Tuition assistance
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Multi-Function Printers
Electro-mechanical
Electronics
Diagnostics
Installation
Inventory Management
Troubleshooting
Mechanical Aptitude
Technical Manuals
Ricoh
Customer Satisfaction
Hardware Repair
Preventive Maintenance
Territory Management
Fine-motor skills

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