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Added 14 mins ago
FG
Service Manager - FFUN Motorsports Saskatoon
FFUN Group
Saskatoon, SK
- Full-time
Monitor and improve key KPIs including labour gross, effective labour rate, parts to labour ratio and technician proficiency.
Added 14 mins ago
OA
Part-Time Apprentice Technician- OpenRoad Toyota Abbotsford
OpenRoad Auto Group
Abbotsford, BC
- Part-time
Communicate with parts department to obtain needed parts.
Added 14 mins ago
RA
Lot Operations & Vehicle Prep Specialist
RM Auto Group
Saskatoon, SK
- Full-time
We pride ourselves on promoting from within - this role is a direct pipeline into our high-paying Service, Parts, and Sales departments. To give you the best environment to succeed, you…
Added 14 mins ago
SM
Underground Heavy Duty Mechanic
Swick Mining Services
Saskatoon, SK
- $50 to $60 CAD / hour
- Full-time
Maintain accurate maintenance records, work orders, and parts usage.
Added 14 mins ago
SM
Underground Heavy Duty Mechanic
Swick Mining Services
Calgary, AB
- $50 to $60 CAD / hour
- Full-time
Maintain accurate maintenance records, work orders, and parts usage.
Added 44 mins ago
SA
Parts Driver
Steele Auto Group
NS · Dartmouth, NS
- Full-time
Steele Volkswagen is looking for a Parts Driver to join our team in Dartmouth, Nova Scotia! You will be a vital link in our automotive operations. Responsible for the efficient and timely…
Added 44 mins ago
SA
Sales Representative
Steele Auto Group
Dieppe, NB
- Full-time
Employee Discounts – On vehicle purchases, parts, and service at any of our locations
Added 59 mins ago
AM
Heavy Duty Mechanic
Amalgamated Mining Group
Edmonton, AB
- Full-time
Record all defective items on equipment and supply parts listings.
Added 59 mins ago
Parts Delivery Driver
Camions Excellence Peterbilt
Montreal, QC · Pointe-aux-Trembles, QC
Verify parts previously placed on pallets and loaded into the delivery truck by the warehouse clerk, then deliver them to customers;
Added 59 mins ago
FG
Health & Safety Specialist
Flynn Group of Companies
Halifax, NS
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 1 hour ago
Operations and Maintenance Trainer
Manulift
Hamilton, ON
Added 1 hour ago
SM
Underground Heavy Duty Mechanic
Swick Mining Services
ON · Balmertown, ON
- $50 to $60 CAD / hour
- Full-time
Maintain accurate maintenance records, work orders, and parts usage.
Added 1 hour ago
SM
Underground Heavy Duty Mechanic
Swick Mining Services
Winnipeg, MB
- $50 to $60 CAD / hour
- Full-time
Maintain accurate maintenance records, work orders, and parts usage.
Added 1 hour ago
LA
Delivery Driver
Lordco Auto Parts
Langley (District), BC · Langley, BC
- From $18.25 CAD / hour
- Full-time
Put yourself in the driver’s seat. Literally. Are you looking for a full-time, entry-level job close to home? Join our team today and let us help you turn your ambitions into reality!
Added 1 hour ago
R
Senior Field Representative, Technology Service
Ricoh
Canada
- Full-time
Maintains and manages own parts inventory with a high degree of accuracy.
Added 1 hour ago
Customer Service Representative
U-Haul
Fredericton, NB
Valid driver’s license and ability to maintain a good driving record
Added 1 hour ago
Code Compliance Officer
The City of Fort Worth
Abbotsford, British Columbia
…assignment. Incumbents may be exposed to moving mechanical parts, odors, dust, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, intense noises, gases,…
Added 1 hour ago
Parts Runner
Camions Excellence Peterbilt
Laval, QC
Do you enjoy being on the road and interacting with customers? Do you have delivery experience and a valid Class 5 driver's licence? This position is for you!
Added 1 hour ago
BT
General Manager
Bosch Truck Group Inc. - Airdrie
Airdrie, AB
- Full-time
Provide active leadership and oversight of parts and service department operations, ensuring workflow efficiency, shop and warehouse capacity utilization, technician productivity, and…
Added 1 hour ago
BC
Shop Labourer
Blackline Civil
Edmonton, AB
- Full-time
We’re looking for a reliable and hardworking Shop Labourer/Parts Runner to support daily operations in a busy shop environment. This is a hands-on position that combines general labour…
Added 2 hours ago
MI
Service Technician - Dental Equipment (Vancouver Island)
Medline Industries, LP
Vancouver, BC · BC
- Full-time
Maintaining appropriate tools, supplies and parts within vehicle
Added 2 hours ago
L
Year-round Operator, Highway Maintenance (Grande Prairie)
Ledcor
Clairmont, AB
- Full-time
Valid Class 1, 2 or 3 driver’s license with air endorsement
Added 2 hours ago
Technician - Truck & Transport Journeyperson
Inland Kenworth
Fort St. John, BC
Inland Truck & Equipment is an industry leader in the heavy-duty truck sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.
Added 2 hours ago
E
Principal Electrical Engineer - Battery Energy Storage Systems (BESS)
Enbridge
Calgary, AB · Toronto, ON
- Full-time
…augmentation, lifecycle replacement, warranty, and critical spare-parts strategies that improve asset value and reduce operational…
Added 2 hours ago
Route Service Representative (4-Day Workweek)
Cintas
Quebec, QC
…accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in…

Ricoh

Senior Field Representative, Technology Service

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Field Service Technician / Senior Field Representative, Technology Services

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities:

Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
Manages territory, inventory and customer relationships;
Achieves expected productivity levels associated with assigned workload and level of experience;
Completes technical training on new equipment as assigned;
Other duties as assigned by manager.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customer and company personnel.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications:

Post-Secondary Education in the area of technical specialization

Knowledge, Skills and Abilities:

Requires an excellent working knowledge of electro-mechanical devices and electronics
Strong interpersonal and verbal communications skills
Requires "solid" knowledge of assigned equipment
Skilled methodical approach to resolving problems
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements:

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Apply About employer

More about this job

Responsibilities

The Senior Field Representative is responsible for the installation, diagnostics, and repair of complex multi-functional office equipment at customer locations. They must also manage their own parts inventory, maintain professional customer relationships, and complete all required administrative tasks accurately.

Requirements

Candidates must have post-secondary education in a technical field and a strong working knowledge of electro-mechanical devices and electronics. A valid driver's license is required, along with the physical ability to lift up to 50 pounds and move equipment weighing up to 400 pounds.

Skills

Electro-mechanical repair
Electronics troubleshooting
Customer service
Technical diagnostics
Inventory management
Mechanical aptitude
Time management
Problem solving
Technical documentation
Fine-motor skills
Interpersonal communication
Territory management

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Retirement plan
Company matching contributions
Tuition assistance
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Multi-Function Printers
Electro-mechanical
Electronics
Diagnostics
Installation
Inventory Management
Troubleshooting
Mechanical Aptitude
Technical Manuals
Ricoh
Customer Satisfaction
Hardware Repair
Preventive Maintenance
Territory Management
Fine-motor skills

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