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Added 3 mins ago
A
Sr. Change Enablement Manager, Headquarters Reimagine
Acosta
Toronto, ON
- Full-time
Translate business and technology changes into clear people, process, and behavior impacts.
Added 3 mins ago
S
Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
Conduct product demonstrations to partner sales teams, new potential customers and different business units within existing customer base
Added 3 mins ago
F
Senior / Staff Engineer, Applied AI (Float Intelligence)
Float
Remote, Canada
- Full-time
- Remote
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re…
Added 3 mins ago
Software Development Manager, Amazon Fulfillment Technologies (AFT) - Outbound/Flow
Amazon
Toronto, ON
We are seeking a talented technical professional with strong software engineering and people management skills to be our Software Development Manager. You will manage a team building…
Added 3 mins ago
R
Senior Director, People Risk Governance, Policy and Practice Lead
RBC
Toronto, ON
- Full-time
People Risk Centre of Governance: Shape and drive the global operating model and strategy for RBC’s enterprise-scope 2LOD People Risk CoG, ensuring that 1LOD and 2LOD roles and…
Added 3 mins ago
PG
Senior Account Director, Social & Influencer
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
You’ll also be a trusted senior partner to clients, building strong relationships with key stakeholders, identifying growth opportunities, and delivering work that meets business…
Added 3 mins ago
FB
Assistant Store Manager
Farm Boy Inc.
Toronto, ON
- $66,000 to $76,000 CAD / year
- Full-time
Partner with the store leadership team to execute strategies that drive performance, achieve business objectives, and enhance operational results.
Added 3 mins ago
VI
Staff Information Security Engineer - Threat Detection & Response
Visier Inc.
Vancouver, BC
- Full-time
Visier is the global leader in Workforce Intelligence that powers every people decision. We bring Workforce AI to life for HR departments through our award-winning, agentic AI technology by…
Added 3 mins ago
CL
Human Resources - Payroll and Benefits Specialist
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
Partner with the HR team on employee onboarding, offboarding, and other lifecycle processes to ensure seamless transitions regarding payroll and benefits.
Added 3 mins ago
PP
Aseptic Manufacturing Training Manager
Pillar5 Pharma Inc.
ON · Ontario, Canada
- $125,000 to $135,000 CAD / year
- Full-time
Partner with Manufacturing, Quality, and other teams to find skill gaps, meet training needs, and keep our workforce ready.
Added 3 mins ago
BC
Risk Analyst - Ontario Line Subway Project
Bantrel Co.
Toronto, ON
- $95,000 to $145,000 CAD / year
- Full-time
…community supporter. Our private ownership provides long-term business planning and strategic decision horizons supported by a strong financial…
Added 3 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Serve as a key enablement partner for North American sales leadership, ensuring global programs are effectively adapted to regional business needs.
Added 3 mins ago
Q
Director of Product Marketing
Quandri
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…into clear messaging that connects product capabilities to business…
Added 18 mins ago
MS
Learning Specialist, AVP
Morgan Stanley
Calgary, AB
- Full-time
We know a lot about investing and are certain there’s no better investment a company can make than in its employees. People don’t just drive a company; they are the company. So when people…
Added 18 mins ago
Manager, Operations - Airports
Calgary Airports
Calgary, AB
We’re in the business of uplifting people, and every day, we create runways to new places and possibilities, building a better airport experience for everyone.
Added 18 mins ago
Demand Planner I
The Hillman Group, Inc.
Toronto, ON
At Hillman, we believe our people are our greatest strength. We foster a collaborative, customer-focused culture where innovation, accountability, and continuous improvement drive…
Added 18 mins ago
D
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
- Full-time
…systems, programs and applications. You analyze client and partner requirements and you recommend appropriate IT solutions. You plan, prioritize and coordinate work to stay on schedule and…
Added 18 mins ago
C
Administrative Assistant
CIBC
Edmonton, AB
- Full-time
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partner. You build trust through respect and authenticity.
Added 18 mins ago
C
Administrative Assistant
CIBC
Thornhill, ON
- Full-time
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partner. You build trust through respect and authenticity.
Added 18 mins ago
LA
Training and Quality Specialist (6 months)
Legal Aid Ontario
Toronto, ON
- Contract
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives…
Added 18 mins ago
F/
Loans Analyst, Agriculture Commercial Financing (Bilingual)
FCC / FAC
Woodstock, NB
- Full-time
…corporation, we provide financing, knowledge resources and business management software to over 103,000 customers…
Added 18 mins ago
C
HR Generalist
CNH
Saskatoon, SK
- Full-time
At CNH, we're driven by a clear purpose: we serve and advance the people who feed and build a growing world.
Added 18 mins ago
F/
Loans Analyst, Agriculture Commercial Financing (Bilingual)
FCC / FAC
Moncton, NB
- Full-time
…corporation, we provide financing, knowledge resources and business management software to over 103,000 customers…
Added 18 mins ago
LA
Training and Quality Specialist
Legal Aid Ontario
Toronto, ON
- Full-time
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives…
Added 18 mins ago
F/
Loans Analyst, Agriculture Commercial Financing (Bilingual)
FCC / FAC
Charlottetown, PE
- Full-time
…corporation, we provide financing, knowledge resources and business management software to over 103,000 customers…

Ricoh

Senior Field Representative, Technology Service

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Field Service Technician / Senior Field Representative, Technology Services

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities:

Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
Manages territory, inventory and customer relationships;
Achieves expected productivity levels associated with assigned workload and level of experience;
Completes technical training on new equipment as assigned;
Other duties as assigned by manager.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customer and company personnel.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications:

Post-Secondary Education in the area of technical specialization

Knowledge, Skills and Abilities:

Requires an excellent working knowledge of electro-mechanical devices and electronics
Strong interpersonal and verbal communications skills
Requires "solid" knowledge of assigned equipment
Skilled methodical approach to resolving problems
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements:

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Apply About employer

More about this job

Responsibilities

The Senior Field Representative is responsible for the installation, diagnostics, and repair of complex multi-functional office equipment at customer locations. They must also manage their own parts inventory, maintain professional customer relationships, and complete all required administrative tasks accurately.

Requirements

Candidates must have post-secondary education in a technical field and a strong working knowledge of electro-mechanical devices and electronics. A valid driver's license is required, along with the physical ability to lift up to 50 pounds and move equipment weighing up to 400 pounds.

Skills

Electro-mechanical repair
Electronics troubleshooting
Customer service
Technical diagnostics
Inventory management
Mechanical aptitude
Time management
Problem solving
Technical documentation
Fine-motor skills
Interpersonal communication
Territory management

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Retirement plan
Company matching contributions
Tuition assistance
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Multi-Function Printers
Electro-mechanical
Electronics
Diagnostics
Installation
Inventory Management
Troubleshooting
Mechanical Aptitude
Technical Manuals
Ricoh
Customer Satisfaction
Hardware Repair
Preventive Maintenance
Territory Management
Fine-motor skills

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