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Added 15 mins ago
Occupational Therapist Degree Senior
HealthCareersInSask.ca
Saskatoon, SK
Job Description: Under the direction of the Manager of Occupational Therapy, the Senior Occupational Therapist directs, supervises and promotes the activities of the designated unit to…
Added 15 mins ago
R&
Administrative Assistant II
Robertson & Company Ltd.
Toronto, ON
- Contract
Provide a high level of administrative support ensuring quality service and professionalism at every customer interaction Manage efficiently in a multi-tasked environment and ensure…
Added 45 mins ago
100 - Head Office - Director, Programs
Family Day Care Services
Toronto, ON
…families throughout Toronto, York and Peel Regions. We are a multi service organization with over 700 employees, providing a broad range of services including: 29 Child Care Centres, 49…
Added 1 hour ago
U
Customer Service Representative - UniFirst Canada
UniFirst
Mississauga, ON
- Full-time
UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those…
Added 1 hour ago
C
Systems Engineer, Sr
Company3
Toronto, ON
- Full-time
The Senior Systems Architect will design, build, and support the core infrastructure for Company 3 and SDFX, spanning post-production, color, finishing, editorial, VFX, and audio mixing…
Added 1 hour ago
M
Senior Full Stack Engineer
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Toronto, ON · Waterloo, ON
- Full-time
As a Senior Full Stack Engineer, you will help shape solutions, advance strategic initiatives, strengthen our technology footprint and champion strong engineering practices within your team.
Added 1 hour ago
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Vice President, Edmonton Manufacturing Operations and Site Head
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AB · CA - AB - Edmonton
- Full-time
…priorities into site strategy; and serves as the primary legal representative and a director of Gilead Alberta ULC…
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Montreal, QC
- Full-time
Meet Fresh Prep - Western Canada’s most convenient and sustainable meal kit delivery service.
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Senior FCRM Testing Analyst (5721, 5722, 5723, 5724)
TD
Toronto, ON
- Full-time
Provide subject matter expertise on FCRM controls and processes and/or input to projects/initiatives as a representative for area of the FCRM testing function
Added 1 hour ago
KP
SCHOOL PSYCHOLOGIST/ PSYCHOLOGICAL ASSOCIATE
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- Full-time
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Added 1 hour ago
BB
Représentant(e) des services techniques à domicile (Temps plein) / Field Technical Service Representative (Full Time)
Best Buy Canada
Montreal, QC
- Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 2 hours ago
R
Senior Field Representative, Technology Service
Ricoh
Canada
- Full-time
Field Service Technician / Senior Field Representative, Technology Services
Added 2 hours ago
Environmental Geologist (Geologist 3)
The Government of Nova Scotia
Halifax, NS
The Environmental Geologist collaborates with senior geoscientists and works with stakeholders to design and deliver environmental geoscience field studies to collect data, interpret and…
Added 2 hours ago
Functional Lead IT, SAP Payroll and Time
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Mississauga, ON
Exceptional verbal and written communication and interpersonal skills with an emphasis on customer service and ability to work with a diverse group of stakeholders and senior level…
Added 2 hours ago
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Senior Financial Business Manager
University Health Network
Toronto, ON
- Full-time
The Senior Finance Business Manager is responsible for leading Altum Health’s financial planning, reporting, billing operations, and business analysis functions. This role provides…
Added 3 hours ago
MF
Director, Citizen Development & Employee Technology Experience Pod Owner
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Toronto, ON · Greater Toronto Area, ON
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…practical improvements that improve productivity, adoption, service experience and confidence in…
Added 4 hours ago
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District Representative - Office of Senator Rubio (Ontario, CA)
City of Santa Fe Springs
ON · Ontario, Canada
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Added 4 hours ago
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Inside Sales Representative
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Nanaimo, BC
- Full-time
…e-mail, and written and faxed correspondence. Provides customer service for product information, order entry and follow-up support in support of sales, gross margin and corporate service…
Added 4 hours ago
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Senior Planner, Transportation Facilities
TransLink
Vancouver, BC · Greater Vancouver, BC
- $100,080 to $150,120 CAD / year
- Full-time
The Senior Planner, Transportation Facilities is responsible for providing expertise to a wide range of advanced transportation facilities planning activities in support of infrastructure…
Added 4 hours ago
OI
Inova Québec - Bilingual Sales Representative
Orbit Insurance Services
Montreal, QC
- Full-time
Reporting to the Senior Manager, Sales & Service, you will handle inbound calls from customers seeking quotes or looking to expand their coverage. Your role is to uncover customer needs,…
Added 4 hours ago
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Inside Sales Representative
Dawn Recruiting Agency
Cambridge, ON
- $41,000 to $96,000 CAD / year
- Full-time
We are seeking a motivated and results-driven Inside Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for engaging with potential…
Added 4 hours ago
DR
Inside Sales Representative
Dawn Recruiting Agency
Mississauga, ON
- $41,000 to $96,000 CAD / year
- Full-time
We are seeking a motivated and results-driven Inside Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for engaging with potential…
Added 4 hours ago
DR
Inside Sales Representative
Dawn Recruiting Agency
Ottawa, ON
- $41,000 to $96,000 CAD / year
- Full-time
We are seeking a motivated and results-driven Inside Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for engaging with potential…
Added 4 hours ago
VC
Director, Demand Generation
Valsoft Corporation
Remote, Canada
- $140,000 to $150,000 CAD / year
- Full-time
- Remote
Dispatch is redefining how the world experiences home and field service. Founded in 2013 and trusted by leading brands and service providers, we power seamless, reliable service experiences…
Added 4 hours ago
Senior Demand Planner - Service Parts
Olympus Corporation of the Americas
Richmond Hill, ON
The Senior Demand Planner, Service Parts is responsible for the end-to-end management of demand planning, inventory optimization, replenishment planning, and service parts availability for…

Ricoh

Senior Field Representative, Technology Service

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Field Service Technician / Senior Field Representative, Technology Services

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities:

Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
Manages territory, inventory and customer relationships;
Achieves expected productivity levels associated with assigned workload and level of experience;
Completes technical training on new equipment as assigned;
Other duties as assigned by manager.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customer and company personnel.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications:

Post-Secondary Education in the area of technical specialization

Knowledge, Skills and Abilities:

Requires an excellent working knowledge of electro-mechanical devices and electronics
Strong interpersonal and verbal communications skills
Requires "solid" knowledge of assigned equipment
Skilled methodical approach to resolving problems
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements:

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Apply About employer

More about this job

Responsibilities

The Senior Field Representative is responsible for the installation, diagnostics, and repair of complex multi-functional office equipment at customer locations. They must also manage their own parts inventory, maintain professional customer relationships, and complete all required administrative tasks accurately.

Requirements

Candidates must have post-secondary education in a technical field and a strong working knowledge of electro-mechanical devices and electronics. A valid driver's license is required, along with the physical ability to lift up to 50 pounds and move equipment weighing up to 400 pounds.

Skills

Electro-mechanical repair
Electronics troubleshooting
Customer service
Technical diagnostics
Inventory management
Mechanical aptitude
Time management
Problem solving
Technical documentation
Fine-motor skills
Interpersonal communication
Territory management

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Retirement plan
Company matching contributions
Tuition assistance
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Multi-Function Printers
Electro-mechanical
Electronics
Diagnostics
Installation
Inventory Management
Troubleshooting
Mechanical Aptitude
Technical Manuals
Ricoh
Customer Satisfaction
Hardware Repair
Preventive Maintenance
Territory Management
Fine-motor skills

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