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Added 14 mins ago
T®
L2 Data Center Technician
TekWissen ®
Quebec, QC
- $23 to $25 CAD / hour
- Contract
Added 14 mins ago
PC
Service Dispatcher
Parkland Corporation
St. John's, NL
- Full-time
The Service Dispatcher plays a vital role interacting with customers and acts as a support to our Contractors and Service Technician teams. This position is responsible for assisting…
Added 14 mins ago
F
Instrumentation Technician
Flowmetrix
London, ON
- Full-time
…Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access,…
Added 14 mins ago
MP
Pharmacy Data Specialist
MediSystem Pharmacy
Richmond, BC
- Full-time
As a Pharmacy Data Technician, you will use your Pharmacy Assistant expertise within the pharmacy industry to specialize in the inputting of prescriptions into MediSystem Pharmacy's…
Added 14 mins ago
FM
IT Support Technician
Fidelity Manufacturing
Calgary, AB
- Full-time
Fidelity is looking for a full-time IT Support Technician that will also support our security programs which include Cyber Security, Access Control, Controlled Good Program, Intrusion, and…
Added 14 mins ago
CL
Customer Data Technician (Student Position)
Canada Life
Ottawa, ON
- Full-time
The Customer Data Technician Student is responsible for ensuring the accurate, complete, and timely integration of data feeds from carrier partners into the back‑office system. This role…
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A
Detailer - ACX 417
AutoCanada
Ottawa, ON
- Other
Notify supervisor or appropriate technician when you notice parts of car that require repair or replacement
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Parts Advisor - Sherwood Park Hyundai
AutoCanada
Sherwood Park, AB
- $55,000 to $60,000 CAD / year
- Other
…across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable - and we…
Added 14 mins ago
1E
HVAC Service/Maintenance Technician
1Click Energy Solutions
Ottawa, ON · Carlsbad Springs, ON
- Full-time
…looking for a skilled and dependable HVAC Service & Maintenance Technician to join our Ottawa…
Added 14 mins ago
A
Journeyman Automotive Technician-Capital Chrysler Dodge Jeep Ram
AutoCanada
AB · Edmonton, AB
- $40 to $55 CAD / hour
- Other
…across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable - and we…
Added 14 mins ago
1E
HVAC Installer - Residential
1Click Energy Solutions
Ottawa, ON · Carlsbad Springs, ON
- Full-time
Added 14 mins ago
1E
HVAC Install Helper
1Click Energy Solutions
Ottawa, ON · Carlsbad Springs, ON
- Full-time
As an HVAC Install Helper, you’ll work alongside experienced HVAC technicians and installers to support residential installations from start to finish.
Added 14 mins ago
SE
Materials Technician (Warehouse)
Sky Eye Measurement Inc.
AB · Acheson, Alberta
- Full-time
POSITION PROFILE: Materials Technician (Warehouse)
Added 14 mins ago
S
Rock Tools Technician
Sandvik
Prince George, BC
- Full-time
…start your career? Sandvik is hiring an entry-level Rock Tools Technician in Prince George. You will work with specialized mining tools, learn how they are inspected, maintained and…
Added 29 mins ago
SP
Field Service Technician
SCG Process
AB · Edmonton, AB
- Full-time
…Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access,…
Added 29 mins ago
TS
Tire Technician
The Seaboard Transport Group
Port Hawkesbury, NS
- Full-time
…maintenance needs. Join us today - we are currently hiring aTire Technician based inPort Hawkesbury,…
Added 29 mins ago
SM
Underground Heavy Duty Mechanic
Swick Mining Services
Sudbury, ON · Greater Sudbury, ON
- $50 to $60 CAD / hour
- Full-time
Swick Mining Services is hiring experienced Underground Field Mechanics to support our Canadian underground diamond drilling operations.
Added 29 mins ago
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Recreational Service Technician - FFUN Motorsports Saskatoon
FFUN Group
Barrie, ON
- Full-time
Recreational Service Technician -FFUN Motorsports Saskatoon
Added 29 mins ago
TI
Service Technician - 3 month contract
TTI, Inc.
AB · Edmonton Factory Service Centre
- Full-time
Service Technician - Milwaukee Tool - 3 Month Contract
Added 29 mins ago
BE
Heavy Equipment Field Service Technician - UL
Battlefield Equipment Rentals
Cambridge, ON
- Full-time
Position: Heavy Equipment Field Service Technician Unlicensed
Added 29 mins ago
BE
Preventative Maintenance Field Technician
Battlefield Equipment Rentals
North Bay, ON
- Full-time
Position: Preventative Maintenance Field Technician
Added 29 mins ago
SR
Mechanic 1
Sunbelt Rentals, Inc.
Terrace, BC
- Full-time
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to…
Added 29 mins ago
BE
Preventative Maintenance Field Technician
Battlefield Equipment Rentals
Timmins, ON
- Full-time
Position: Preventative Maintenance Field Technician
Added 29 mins ago
BE
Preventative Maintenance Field Technician
Battlefield Equipment Rentals
Sault Ste. Marie, ON
- Full-time
Position: Preventative Maintenance Field Technician
Added 44 mins ago
R
Field Service Technician
Raise
Oakville, ON
- $65,000 to $80,000 CAD / year
- Full-time
The Field Service Technician plays a key role in ensuring the reliable operation of our client’s radiation detection systems at customer sites. This position involves installing,…

Ricoh

Senior Field Representative, Technology Service

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Field Service Technician / Senior Field Representative, Technology Services

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities:

Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
Manages territory, inventory and customer relationships;
Achieves expected productivity levels associated with assigned workload and level of experience;
Completes technical training on new equipment as assigned;
Other duties as assigned by manager.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customer and company personnel.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications:

Post-Secondary Education in the area of technical specialization

Knowledge, Skills and Abilities:

Requires an excellent working knowledge of electro-mechanical devices and electronics
Strong interpersonal and verbal communications skills
Requires "solid" knowledge of assigned equipment
Skilled methodical approach to resolving problems
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements:

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Apply About employer

More about this job

Responsibilities

The Senior Field Representative is responsible for the installation, diagnostics, and repair of complex multi-functional office equipment at customer locations. They must also manage their own parts inventory, maintain professional customer relationships, and complete all required administrative tasks accurately.

Requirements

Candidates must have post-secondary education in a technical field and a strong working knowledge of electro-mechanical devices and electronics. A valid driver's license is required, along with the physical ability to lift up to 50 pounds and move equipment weighing up to 400 pounds.

Skills

Electro-mechanical repair
Electronics troubleshooting
Customer service
Technical diagnostics
Inventory management
Mechanical aptitude
Time management
Problem solving
Technical documentation
Fine-motor skills
Interpersonal communication
Territory management

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Retirement plan
Company matching contributions
Tuition assistance
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Multi-Function Printers
Electro-mechanical
Electronics
Diagnostics
Installation
Inventory Management
Troubleshooting
Mechanical Aptitude
Technical Manuals
Ricoh
Customer Satisfaction
Hardware Repair
Preventive Maintenance
Territory Management
Fine-motor skills

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