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Added 4 mins ago
Lab Patient Technician
LifeLabs
Saskatoon, SK
…professionals works together as one to provide high quality testing and results that Canadians can…
Added 4 mins ago
L
Lab Patient Technician - Part Time - Penetanguishene, ON
LifeLabs
Penetanguishene, ON
- Part-time
…professionals works together as one to provide high quality testing and results that Canadians can…
Added 4 mins ago
D
Analytical Technician
Dow
Fort Saskatchewan, AB
- Full-time
…methods and operating procedures to prepare samples, perform testing, calculate, record and report data for raw materials, in-process samples and final…
Added 4 mins ago
BG
Calibration Technician (Ottawa Area)
Boyd Group Services
Ottawa, ON
- Full-time
The Calibration Technician’s primary responsibility and accountability comprises customer interaction, vehicle testing and repair, invoice generation, inventory control, and service vehicle…
Added 4 mins ago
BG
Calibration Technician (Mississauga Area)
Boyd Group Services
Mississauga, ON
- Full-time
The Calibration Technician’s primary responsibility and accountability comprises customer interaction, vehicle testing and repair, invoice generation, inventory control, and service vehicle…
Added 4 mins ago
BW
Environmental Technician
Baseline Water Resource Inc.
Calgary, AB
- Full-time
…consulting. We are currently seeking a full-time Environmental Technician to assist with projects in Western Canada. This position is primarily field based with flexible work options…
Added 4 mins ago
TC
Fire Alarm Technician, CUPE Local 4400
Toronto Catholic District School Board
Toronto, ON
- Contract
Fire Alarm Technician (Temporary)- CUPE LOCAL 4400
Added 4 mins ago
SO
Senior Commissioning Agent (Mechanical)
Salas O'Brien
Toronto, ON · North York, ON
- Full-time
Familiarity with the commissioning process, including pre-functional testing, functional performance testing (FPT), integrated systems testing (IST), and validation activities (training…
Added 4 mins ago
SO
Senior Commissioning Agent (Mechanical)
Salas O'Brien
Toronto, ON · North York, ON
- Full-time
Knowledge of trend analysis and Testing, Adjusting, and Balancing (TAB).
Added 4 mins ago
SO
Commissioning Agent (Mechanical)
Salas O'Brien
Toronto, ON · North York, ON
- Full-time
Completion of a Mechanical Engineering degree / Technologist or Technician diploma/degree in a related field.
Added 19 mins ago
T
Automotive Service Technician Apprentice (1st Year)
Tirecraft
Ingersoll, ON
- $21 to $26 CAD / hour
- Full-time
…highly motivated individual to fill the Automotive Service Technician Apprentice position while actively working towards completing their apprenticeship program. If you are ready to steer…
Added 19 mins ago
CB
Quality Assurance Technician
Cerelia Bakery Canada LP
Mississauga, ON
- Full-time
The Quality Assurance Technician is responsible for direct examination of product to ensure that quality standards and procedures are met and aligned with legislation and customer…
Added 34 mins ago
MT
Heavy Duty Truck & Trailer Mechanic
Maxim Truck and Trailer
AB · Edmonton, AB
- Full-time
Maxim is currently seeking a HEAVY-DUTY TRUCK & TRAILER TECHNICIAN for our Edmonton Location. The successful candidate will work independently to complete diagnostics, service and repair of…
Added 49 mins ago
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Entry Level Mechanic / Lube Tech
Midas - Edmonton 5392
Edmonton, AB
- $15 to $24 CAD / hour
- Other
As a Midas general service technician, you’ll be exposed to and have responsibility for performing a wide range of automotive maintenance services, including:
Added 49 mins ago
NV
UAS Technician
North Vector Dynamics Inc.
Calgary, AB
- Full-time
…depends on the people who build them. We’re looking for a UAS Technician to join our assembly and manufacturing team: working hands-on with airframes, avionics, propulsion systems, and…
Added 1 hour ago
Power Line Technician
Primary Engineering and Construction
Calgary, AB
Red Seal Journeyman Certification as a Power Line Technician.
Added 1 hour ago
L
Lab Patient Technician - Part Time Regular - Aurora, ON
LifeLabs
Aurora, ON
- Part-time
…professionals works together as one to provide high quality testing and results that Canadians can…
Added 1 hour ago
L
Lab Patient Technician - Part Time Regular - Aurora, ON
LifeLabs
Aurora, ON
- Part-time
…professionals works together as one to provide high quality testing and results that Canadians can…
Added 1 hour ago
Vehicle Fire Suppression Systems Technician
Levitt-Safety
Sudbury, ON
Levitt-Safety is looking for an experienced Vehicle Fire Suppression Technician to join our Sudbury service team. In this hands-on field role, you'll work with fire suppression systems…
Added 1 hour ago
T
Automotive Service Technician
Tirecraft
Exeter, ON
- $28 to $38 CAD / hour
- Full-time
Inspect motor in operation, road test motor vehicle, and test automotive systems and components using computerized diagnostic and other testing devices to diagnose.
Added 1 hour ago
OA
Part-Time Apprentice Technician- OpenRoad Toyota Abbotsford
OpenRoad Auto Group
Abbotsford, BC
- Part-time
Added 1 hour ago
D
Sterilization Technician - Dentistry on Bank
dentalcorp
Ottawa, ON · Dentistry on Bank
- Full-time
Operate and monitor sterilization equipment, completing required testing and documentation
Added 1 hour ago
BP
Quality Technician l - Mechanical
Bruce Power
Bruce Power
- Full-time
In support of achieving excellence and business results through safe, reliable operations, our Quality division is currently hiring for a Quality Technician I – Mechanical.
Added 1 hour ago
U
Mine Industrial Heavy Equipment Mechanic
USG
Hagersville, ON
- Other
…operation; listening for problems; using precision measuring and testing instruments such as laser alignment tools, stethoscope, tachometer, infrared camera, ultrasound and vibration…
Added 1 hour ago
NI
Service Technician (Dayshift) - Drilling and Intervention
NOV Inc.
Nisku, AB
- Full-time
NOV is currently recruiting a Service Technician to perform downhole tool dismantling, cleaning, inspection, assembling, testing, repairs, and other duties associated with the service…

Ricoh

Senior Field Representative, Technology Service

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Field Service Technician / Senior Field Representative, Technology Services

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities:

Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
Manages territory, inventory and customer relationships;
Achieves expected productivity levels associated with assigned workload and level of experience;
Completes technical training on new equipment as assigned;
Other duties as assigned by manager.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customer and company personnel.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications:

Post-Secondary Education in the area of technical specialization

Knowledge, Skills and Abilities:

Requires an excellent working knowledge of electro-mechanical devices and electronics
Strong interpersonal and verbal communications skills
Requires "solid" knowledge of assigned equipment
Skilled methodical approach to resolving problems
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements:

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Apply About employer

More about this job

Responsibilities

The Senior Field Representative is responsible for the installation, diagnostics, and repair of complex multi-functional office equipment at customer locations. They must also manage their own parts inventory, maintain professional customer relationships, and complete all required administrative tasks accurately.

Requirements

Candidates must have post-secondary education in a technical field and a strong working knowledge of electro-mechanical devices and electronics. A valid driver's license is required, along with the physical ability to lift up to 50 pounds and move equipment weighing up to 400 pounds.

Skills

Electro-mechanical repair
Electronics troubleshooting
Customer service
Technical diagnostics
Inventory management
Mechanical aptitude
Time management
Problem solving
Technical documentation
Fine-motor skills
Interpersonal communication
Territory management

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Retirement plan
Company matching contributions
Tuition assistance
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Multi-Function Printers
Electro-mechanical
Electronics
Diagnostics
Installation
Inventory Management
Troubleshooting
Mechanical Aptitude
Technical Manuals
Ricoh
Customer Satisfaction
Hardware Repair
Preventive Maintenance
Territory Management
Fine-motor skills

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