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Ricoh

Shift Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 2 - 5 years related experience in a supervisory capacity.
Posting language: English
Posted: Oct 29, 2026

Original job description

Shift Manager

RESPONSIBILITES:

Achieves customer satisfaction by meeting the set goals of labor commitment and over-achieving Focus Four percentages for the shift.
Ensures that location is properly staffed by matching employee skills and equipment with production demands.
Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
Ensures the quality of operations for shift by achieving the appropriate percentage on Best Practices Audit and Deadline Compliance on MIS Sales Analysis.
Oversees shift changes.
Responsible for increasing productivity by making supplies and work area easily assessable and by maintaining a clean and well-organized production center throughout the shift.
Responsible for achieving cost efficiency by ensuring supplies are at the appropriate percentage of COG .
Ensures employee safety by educating the production team on proper safety procedures and programs.
Management the development of production employees by training, coaching, and counseling employees.
Maintains a positive internal working relationship with Sales Department.
Ensures payroll accuracy by overseeing and correcting all time clock punches.
Performs other duties as assigned.

QUALIFICATIONS:

2 - 5 years related experience in a supervisory capacity.
Bachelor degree in related business field or equivalent work experience.

KNOWLEDGE, SKILLS & ABILITIES:

Must have experience in training by delivering classroom and informal training sessions.
Must be experienced in setting goals by defining and prioritizing specific, realistic objectives.
Must be able to effectively use a personal computer by utilizing standard business software applications.
Must have demonstrated excellent oral communication skills by clearly presenting information through the spoken work in positive and negative circumstances.
Must have ability to motivate individuals and groups by creating a positive work environment, quality training, and mentoring.
Possesses mathematical functions relative to business operations by adding, subtracting, multiplying and dividing all units of measurement.
Handles demand of time by working normal working hours, but also being on call 24 hours via pager.
Ability to work 8 to 12 hour shifts including nights, weekends, overtime and holidays depending upon volume of work to satisfy account needs.
Must be able to work in a production facility by adapting to moderate to high noise levels.
Copes with moderate stress level by adapting to and coping with stressful situations in a positive manner
Position often requires standing and walking.
To handle customer orders, may be required to lift and move supplies weighing u p to 50 lbs. From the floor to waist height, carrying it 10 feed and lowering back to the floor.
Utilizes a copy machine by being able to stand on feet at least four hours per day.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Apply About employer

More about this job

Responsibilities

The Shift Manager is responsible for overseeing daily production operations, ensuring staff productivity, and maintaining high levels of customer satisfaction. They also manage employee development through training and coaching while ensuring safety and payroll compliance.

Requirements

Candidates must have 2-5 years of supervisory experience and a bachelor's degree in a business-related field or equivalent experience. Strong communication, training, and goal-setting skills are required, along with the ability to work flexible shifts including nights and weekends.

Skills

Supervisory
Training
Goal setting
Personal computer proficiency
Oral communication
Motivation
Mentoring
Mathematical functions
Production management
Payroll management
Conflict resolution
Safety procedures
Time management
Inventory management
Customer satisfaction

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Retirement plan
Company matching contributions
Tuition assistance
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Shift Manager
Production
Supervisory
Operations
Payroll
Safety
Training
Coaching
Customer satisfaction
Business software
Inventory
Cost efficiency
Leadership
Mentoring
Time management
Production facility
Quality control
Sales analysis
Best practices
Staffing

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