Salesforce Administrator
- Waterloo, ON, Canada
Base Salary: $72K - $88K · Full-time
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Job details
- Pay
- Base Salary: $72K - $88K
- Job type
- Full-time
- Apply by
- Experience
- 2+ years of experience with Salesforce configuration, support, and/or administration
- Posting language
- English
- Posted
Original job description
This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation.
We’re looking for a skilled and team-oriented Salesforce Administrator to join our dynamic Technical Services team. In this role, you’ll act as a Salesforce subject matter expert, overseeing the setup, configuration, development, and ongoing maintenance of our Salesforce platform. You’ll work closely with cross-functional teams to design and implement effective solutions that improve operational efficiency and support key business initiatives.
Your day-to-day responsibilities will include:
http://www.rideco.com
RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted on-demand paratransit and microtransit software among the 10 largest cities in the United States. Our marquee clients include Philadelphia’s SEPTA, RTC Las Vegas, San Antonio Metro, and Houston Metro.
RideCo’s software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.
RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic culture. In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please mention this in your application.
Why is this role open? Existing Vacancy
RideCo is committed to a fair and transparent recruitment process. We do not use artificial intelligence (AI) or automated decision-making tools to screen, evaluate, or select candidates. All applications are reviewed and assessed by our hiring team.
We’re looking for a skilled and team-oriented Salesforce Administrator to join our dynamic Technical Services team. In this role, you’ll act as a Salesforce subject matter expert, overseeing the setup, configuration, development, and ongoing maintenance of our Salesforce platform. You’ll work closely with cross-functional teams to design and implement effective solutions that improve operational efficiency and support key business initiatives.
Your day-to-day responsibilities will include:
- Manage and configure multiple internal and customer-facing orgs
- Design and implement Salesforce flows
- Develop and maintain multiple experience cloud sites
- Support and advise team members on Salesforce configuration and development across ongoing projects and feature enhancements
- Establish and implement change control and best practices concerning system maintenance, configuration, development, testing, and data integrity
- Manage Salesforce roles, profiles/permissions, sharing rules, automations, and groups
- Prioritize, design, and facilitate the successful implementation and adoption of new processes
- Participate in final acceptance testing, verifying with stakeholders, and deploying new functionality to production
- Provide training to internal users as well as clients
- Write and manage technical documentation, including internal and external-facing knowledge base articles
- Undergraduate or College degree in a technical field
- 2+ years of experience with Salesforce configuration, support, and/or administration
- Salesforce Administration Certifications
- Experience deploying and managing 3rd-party integrations
- Experience with creating and maintaining complex Salesforce flows
- A strong knowledge of Salesforce formulas
- Ability to collaborate effectively with cross-functional teams and stakeholders
- Strong problem-solving skills with a keen eye for detail
- Excellent communication skills, both written and verbal
- Must be available to travel to client sites within Canada and the US if required.
- Location: Waterloo Region, Ontario (position requires minimum 3 day in-office attendance)
- Base Salary: $72K - $88K
- Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code
- Benefits Plan: Medical, dental, prescription, life/health spending accounts, and more
- Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo.
- Commuter Program: Complimentary rides to and from work within the Waterloo region
http://www.rideco.com
RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted on-demand paratransit and microtransit software among the 10 largest cities in the United States. Our marquee clients include Philadelphia’s SEPTA, RTC Las Vegas, San Antonio Metro, and Houston Metro.
RideCo’s software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.
RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic culture. In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please mention this in your application.
Why is this role open? Existing Vacancy
RideCo is committed to a fair and transparent recruitment process. We do not use artificial intelligence (AI) or automated decision-making tools to screen, evaluate, or select candidates. All applications are reviewed and assessed by our hiring team.
More about this job
Responsibilities
Manage and configure multiple Salesforce organizations, Experience Cloud sites, flows, permissions, automations, and integrations while maintaining system quality and data integrity. Collaborate with teams and stakeholders to implement and test new functionality, support adoption, provide training, and maintain technical documentation.
Requirements
The role prefers a technical undergraduate or college degree and at least two years of Salesforce configuration, support, or administration experience; Salesforce administration certifications and experience with third-party integrations are also preferred. Candidates should have strong knowledge of complex flows and formulas, effective collaboration and communication skills, attention to detail, and availability to travel to client sites in Canada and the United States if needed.
Skills
- Salesforce Administration
- Salesforce Configuration
- Salesforce Flows
- Experience Cloud
- Third-Party Integrations
- Salesforce Formulas
- Roles and Permissions Management
- Sharing Rules
- Change Control
- Data Integrity
- Acceptance Testing
- Technical Documentation
- User Training
- Cross-Functional Collaboration
- Problem-Solving
- Communication
Benefits
- Flexible Work Schedules
- Vacation Time
- Catered Lunches
- Social Events
- Casual Dress Code
- Medical Insurance
- Dental Insurance
- Prescription Coverage
- Life Insurance
- Health Spending Accounts
- Complimentary Commuter Rides
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Transportation
- Customer Service & Support
Keywords
- Salesforce
- Salesforce Administration
- Salesforce Configuration
- Salesforce Flows
- Experience Cloud
- Salesforce Formulas
- Third-Party Integrations
- Salesforce Organizations
- Roles
- Profiles
- Permissions
- Sharing Rules
- Automations
- Change Control
- Data Integrity
- Testing
- Acceptance Testing
- Production Deployment
- Process Implementation
- User Adoption
- Technical Documentation
- Knowledge Base Articles
- Cross-Functional Teams
- Transportation Technology
- On-Demand Transit
- Public Transit
- Paratransit
- Microtransit