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Added 3 mins ago
CS
Governance & Risk Analyst - Analyste en gouvernance et gestion des risques
Cynet Systems
Montreal, QC
- $39.99 to $44.99 CAD / hour
- Contract
Act as support for any ad-hoc projects (e.g., new policy/procedure implementation such as Mobile Devices on the Trading Floor, or voice recording banner updates).
Added 3 mins ago
CS
Business Data Analyst - Analyste de données d’affaires
Cynet Systems
Montreal, QC
- $43.42 to $48.42 CAD / hour
- Contract
The Finance Business & Data Analyst will be a key contributor to the FDO team in Montreal, focusing on the hands-on development of SQL scripts and the implementation of Data Quality Rules…
Added 3 mins ago
L
Senior Security Operations Centre Analyst (Toronto, ON – Hybrid)
LifeLabs
Toronto, ON
- $81,431 to $103,825 CAD / year
…commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity,…
Added 3 mins ago
A
Senior System Analyst - Payments
Acumatica
Montreal, QC
- Full-time
Acumatica is looking for a Senior System Analyst to join our Payments Team in Montreal/Ottawa! This position follows a hybrid work model, offering a balance of remote work and in-office…
Added 3 mins ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 3 mins ago
WC
Analyste comptable / Accounting Analyst
Wabtec Corporation
Montreal, QC
- Full-time
Added 3 mins ago
VT
Accounting Analyst
Vistar Transportation Ltd.
Hamilton, ON
- $52,000 to $75,000 CAD / year
- Full-time
…dependable solutions that keep supply chains moving and aligned with customer…
Added 4 mins ago
ED
Directeur, Développement corporatif / Director, Corporate Development
Estruxture Data Centers
Montreal, QC
- Full-time
Support technique transversal : Collaborer avec les ingénieurs internes/externes et les équipes immobilières pendant la vérification diligente pour s'assurer que la capacité du réseau, les…
Added 18 mins ago
BS
Senior Financial Analyst, FP&A
BVGlazing Systems
Concord, ON
- $100,000 to $120,000 CAD / year
- Full-time
Reporting to the Senior Director, FP&A, the Senior Financial Analyst will play an integral role in supporting financial planning, forecasting, performance management, and strategic…
Added 33 mins ago
LC
Master Data Analyst
Loblaw Companies Limited
Brampton, ON
- Full-time
Master Data Analyst | Brampton (1 Year Fixed Term)
Added 33 mins ago
CI
Customs Analyst
Cole International
Richmond, BC
- Full-time
…knowledge drives us to constantly improve and find better ways to support our…
Added 48 mins ago
BM
Sr Warehouse Associate
Baylis Medical Technologies
ON · Mississauga, ON
- Full-time
In this role, you will support shipping and receiving, inventory management, order fulfillment, and warehouse organization. You will work closely with internal teams and transportation…
Added 48 mins ago
MF
Sales Operations Analyst
Magnet Forensics
Waterloo, ON
- Full-time
The Sales Operations Analyst is responsible for the end of sale cycle within the organization. In this role, you will maintain salesforce contract data, fulfil licenses, invoice customers,…
Added 49 mins ago
ZT
Inventory & Logistics Analyst
ZEROCOR Tubulars
Calgary, AB
- Full-time
ZEROCOR is seeking a detail-oriented and proactive Inventory & Logistics Analyst to enhance our supply chain and operational efficiency. Reporting directly to the General Manager, this role…
Added 1 hour ago
BH
Distribution Maintenance Analyst
BC Hydro
Smithers, BC
- Full-time
1. Prepares detailed work plans in support of the delivery of the annual Distribution O&M and Capital investment plans by creating and coordinating the preparation of work packages and the…
Added 1 hour ago
F/
Loans Analyst, Agriculture Commercial Financing (Bilingual)
FCC / FAC
Woodstock, NB
- Full-time
As a Loans Analyst, Agriculture Commercial Financing, you’ll help drive sales team success by preparing high-quality credit submissions, completing complex loan administration tasks and…
Added 1 hour ago
TT
Service Desk Analyst
Tundra Technical Solutions
Toronto, ON
- $23 to $28 CAD / hour
- Contract
Provide technical support, advice and guidance to our customers and business partners regarding: service levels, internal processes, operational best practices, data interpretation and…
Added 1 hour ago
FC
Group, Administrator III
First Canadian Financial Group
Edmonton, AB
- Full-time
First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.
Added 1 hour ago
RS
Product Owner
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
Establish and communicate a clear product direction for the assigned team, grounded in approved business outcomes, customer and employee needs, operational priorities, risk, and technology…
Added 1 hour ago
F/
Loans Analyst, Agriculture Commercial Financing (Bilingual)
FCC / FAC
Moncton, NB
- Full-time
As a Loans Analyst, Agriculture Commercial Financing, you’ll help drive sales team success by preparing high-quality credit submissions, completing complex loan administration tasks and…
Added 1 hour ago
F/
Loans Analyst, Agriculture Commercial Financing (Bilingual)
FCC / FAC
Charlottetown, PE
- Full-time
As a Loans Analyst, Agriculture Commercial Financing, you’ll help drive sales team success by preparing high-quality credit submissions, completing complex loan administration tasks and…
Added 1 hour ago
F/
Loans Analyst, Agriculture Commercial Financing (Bilingual)
FCC / FAC
Millbrook, NS
- Full-time
As a Loans Analyst, Agriculture Commercial Financing, you’ll help drive sales team success by preparing high-quality credit submissions, completing complex loan administration tasks and…
Added 1 hour ago
M
Analyste de Support à la Production / Production Support Analyst
mthree
Montreal, QC
- $70,000 to $90,000 CAD / year
- Full-time
Nous recherchons une personne pour rejoindre une équipe dynamique en tant qu’Analyste du support à la production pour l’un de nos clients. Cette personne :
Added 1 hour ago
QW
Senior Java Production Support Analyst
Quantum World Technologies Inc.
Mississauga, ON
- Full-time
Added 1 hour ago
Analyst, Sponsor Finance
BMO
Toronto, ON · FCP
The Analyst, Sponsor Finance, is a key team member on deal teams, collaborating and generating solutions to current and perspective clients within sector market. The Analyst will support…

RideCo

Technical Operations Analyst (Night Shift)

Waterloo, ON, N2J 2Z2, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

This is an opportunity in the exciting and fast-growing transportation technology industry.  Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. As a Technical Operations Analyst on our Customer Success & Operations team, you will play a pivotal role in supporting both clients and internal stakeholders. You'll be responsible for managing customer requests, troubleshooting technical issues, and ensuring that service delivery meets or exceeds our Key Performance Indicators (KPIs). This role is central to driving customer satisfaction and success, and is part of a high-impact team that serves as a critical link between our clients and the broader organization.Working Hours: Candidates must be available to work 11pm to 7am Tuesday through Saturday. Your day-to-day responsibilities will include:<ul><li dir="ltr" role="presentation">Learn and support the RideCo software platform, becoming a go-to resource for troubleshooting and issue resolution.</li><li dir="ltr" role="presentation">Build and maintain customer relationships by providing superior customer service</li><li dir="ltr" role="presentation">Respond to customer questions and concerns quickly and accurately to meet contractual agreements</li><li dir="ltr" role="presentation">Assist in the development and maintenance of documentation for internal training material and the customer-facing knowledge base</li><li dir="ltr" role="presentation">Identify, reproduce, log product defects, and record all customer interactions in our internal ticketing systems</li><li dir="ltr" role="presentation">Work collaboratively to build and maintain productive working relationships between internal teams to ensure customer needs are met and inquiries are resolved</li><li dir="ltr" role="presentation">Contribute to system reliability by participating in the incident response lifecycle and fulfilling on-call responsibilities as scheduled.</li><li dir="ltr" role="presentation">Supporting product configuration, implementation, and data analysis to ensure successful client onboarding and optimal system performance</li><li dir="ltr" role="presentation">Other duties/projects as assigned</li></ul>Preferred qualifications and experience:<ul><li dir="ltr" role="presentation">3+ years of experience in technical support or a related customer-facing technical role</li><li dir="ltr" role="presentation">A passion for solving problems!</li><li dir="ltr" role="presentation">Good understanding and experience using MS Office Suite and/or Google Workspace</li><li dir="ltr" role="presentation">Experience with any of the following tools would be an asset: Salesforce, Zendesk, JIRA, Confluence</li><li dir="ltr" role="presentation">Demonstrated problem-solving abilities in a technical setting</li><li dir="ltr" role="presentation">Ability to utilize sound judgment and manage multiple priorities with a sense of urgency</li><li dir="ltr" role="presentation">Must be available to travel to client sites within Canada and the United States up to 10% of the time  Must be able to travel within 3 months of hire date. Valid Passport/US B1B2 Visa required. </li><li dir="ltr" role="presentation">Ability to anticipate and identify internal and external client needs and make appropriate recommendations</li></ul>Compensation and Benefits:<ul><li dir="ltr" role="presentation">Base Salary: $55K - $65K + performance-based bonus</li><li dir="ltr" role="presentation">Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code</li><li dir="ltr" role="presentation">Benefits Plan: Medical, dental, prescription, life/health spending accounts, and more</li><li dir="ltr" role="presentation">Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo </li><li dir="ltr" role="presentation">Location: Waterloo Region - ideally you will be training in-person at the office for several weeks before transitioning to the night shift </li></ul>Who we are:<a href="http://www.rideco.com">http://www.rideco.com</a>RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted on-demand paratransit and microtransit software among the 10 largest cities in the United States.  Our marquee clients include Philadelphia’s SEPTA, RTC Las Vegas, San Antonio Metro, and Houston Metro.   RideCo’s software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation.  The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate.  We are investing to scale up and capture the growing demand for on-demand shared rides solutions.RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic culture.  In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please mention this in your application. Why is this role open? Existing Vacancy  RideCo is committed to a fair and transparent recruitment process. We do not use artificial intelligence (AI) or automated decision-making tools to screen, evaluate, or select candidates. All applications are reviewed and assessed by our hiring team.

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More about this job

Responsibilities

Support customers and internal teams by troubleshooting RideCo platform issues, managing requests and tickets, documenting defects, and ensuring service delivery meets contractual KPIs. Contribute to incident response, customer onboarding, product configuration, implementation, and data analysis while maintaining strong client relationships.

Requirements

The role prefers at least three years of experience in technical support or a related customer-facing technical position, along with strong problem-solving skills and the ability to manage competing priorities. Candidates must work 11 p.m. to 7 a.m. Tuesday through Saturday, be able to travel up to 10% within Canada and the United States, and have a valid passport or U.S. B1/B2 visa.

Skills

Technical Support
Customer Service
Troubleshooting
Problem-Solving
Incident Response
Ticket Management
Product Configuration
Implementation Support
Data Analysis
Technical Documentation
Defect Reproduction and Logging
Prioritization
Microsoft Office
Google Workspace
Salesforce

Benefits

Performance-Based Bonus
Flexible Work Schedules
Vacation Time
Catered Lunches
Social Events
Casual Dress Code
Medical Insurance
Dental Insurance
Prescription Coverage
Life Insurance
Health Spending Accounts

Visa sponsorship

Not detected in the job text

Keywords

RideCo
On-Demand Transit
Public Transit
Transportation Technology
Cloud-Based Software
Customer Success
Technical Operations
Technical Support
Troubleshooting
Customer Service
Key Performance Indicators
Incident Response
On-Call Responsibilities
Ticketing Systems
Product Defects
Product Configuration
Client Onboarding
Implementation
Data Analysis
Microsoft Office
Google Workspace
Salesforce
Zendesk
JIRA
Confluence
Paratransit
Microtransit
Dynamically Routed Transit
Customer Retention

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