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Added 7 mins ago
Special Projects Lead (Strategic Planning Analyst II)
City of Edmonton
AB
The Curbside and Parking Management team within the Parks and Roads Services branch is evolving to meet the growing needs of our vibrant city. As the Special Projects Lead, you will…
Added 7 mins ago
W
Analyste comptable / Accounting Analyst
Wabtec
Montreal, QC
- Full-time
…mondiaux d'équipements, de systèmes, de solutions numériques et de services à valeur ajoutée pour le transport de marchandises et le transport de passagers ainsi que pour les marchés…
Added 8 mins ago
BC
Risk Analyst - Ontario Line Subway Project
Bantrel Co.
Toronto, ON
- $95,000 to $145,000 CAD / year
- Full-time
Bantrel is proud to be a leading provider of Engineering, Procurement, Construction and Construction Management (EPC / EPCM) services in Canada.
Added 23 mins ago
CS
Business Data Analyst - Analyste de données d’affaires
Cynet Systems
Montreal, QC
- $43.42 to $48.42 CAD / hour
- Contract
The Finance Business & Data Analyst will be a key contributor to the FDO team in Montreal, focusing on the hands-on development of SQL scripts and the implementation of Data Quality Rules…
Added 23 mins ago
GO
Payment and Control Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Department of Finance is seeking a qualified candidate to fill the Payment Control Analyst position within the Central Finance Division.
Added 23 mins ago
C
Business Analyst – Payments Modernization
Collabera
Calgary, AB · Greater Calgary Metropolitan Area
- $60 to $75 CAD / hour
- Contract
We are looking for an experienced Business Analyst to support a key Payments Modernization initiative with a leading financial institution. The role will primarily support Real-Time Rail…
Added 23 mins ago
L
Senior Security Operations Centre Analyst (Toronto, ON – Hybrid)
LifeLabs
Toronto, ON
- $81,431 to $103,825 CAD / year
The Senior Security Operations Centre Analyst plays a critical role in the identification, investigation, and response to cybersecurity threats affecting LifeLabs systems and data. As a…
Added 23 mins ago
BP
Risk Rotational Analyst – Graduate
BNP Paribas
Montreal, QC
- Other
The RISK Rotational Graduate Analyst role is a permanent position that starts with approximately two (2) years journey in duration within the RISK Americas Junior Talent Program.
Added 23 mins ago
WC
Analyste comptable / Accounting Analyst
Wabtec Corporation
Montreal, QC
- Full-time
…mondiaux d'équipements, de systèmes, de solutions numériques et de services à valeur ajoutée pour le transport de marchandises et le transport de passagers ainsi que pour les marchés…
Added 23 mins ago
C
Sr. Business Systems Analyst (Wire Payments/Data Services)
CGI
Toronto, ON
- Full-time
Contribute to enterprise data governance initiatives and collaborate on cloud-based data platform solutions using technologies such as Azure Data Services, Databricks, Snowflake, and data…
Added 23 mins ago
W
Analytics Specialist
WorkSafeBC
Richmond, BC
- Full-time
We are looking for an experienced, highly motivated analyst with a keen interest in data analytics, business intelligence, and artificial intelligence, and internal audit. In this role, you…
Added 23 mins ago
JI
Security & Compliance Analyst | Analyste en sécurité et conformité
Jesta I.S.
Montreal, QC
- Full-time
The Security & Compliance Analyst helps keep Jesta I.S. secure and audit-ready for its clients. The role coordinates SOC 1 and SOC 2 audits with external auditors and supports vulnerability…
Added 23 mins ago
K
Senior Analyst, Compliance & Risk Management
KPMG
Calgary, AB · AB · Lethbridge, AB · Abbotsford, BC · Burnaby, BC · Chilliwack, BC · Fort St. John, BC · Kamloops, BC · Kelowna, BC · Prince George, BC · Quesnel, BC · Vancouver, BC · Vanderhoof, BC · Vernon, BC · Victoria, BC · Fredericton, NB · Moncton, NB · Saint John, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Parry Sound, ON · Sault Ste. Marie, ON · St. Catharines, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Boisbriand, QC · Brossard, QC · Joliette, QC · Laval, QC · Mont-Royal, QC · Montreal, QC · Quebec, QC · Regina, SK · Edmonton, Alberta · Kanata, Ontario · Mount Royal, Quebec · Saint-Laurent, Quebec
- Full-time
Our Compliance & Risk Management Group in Business Enablement Services is looking for a Senior Analyst, Risk Management, to join our growing team. The Compliance & Risk Management Group…
Added 23 mins ago
ED
Directeur, Développement corporatif / Director, Corporate Development
Estruxture Data Centers
Montreal, QC
- Full-time
…pour s'assurer que la capacité du réseau, les échéanciers des services publics et la viabilité immobilière sont reflétés avec précision dans les modèles…
Added 23 mins ago
OO
Senior Policy Analyst - Analyste principal en politiques publiques
Office of the Commissioner of Indigenous Languages
Ottawa, ON
- Full-time
The Senior Policy Analyst leads the development and implementation of policy strategies which advance the mandate of the Office of the Commissioner of Indigenous Language. The role focuses…
Added 38 mins ago
W
Early Careers: Health and Benefits Internship (Summer or Fall 2027) - Calgary
WTW
Calgary, AB
- Full-time
…evaluation and management, pricing and funding strategies, data analytics, valuation support, and legal compliance and governance strategies. We also provide specialty consulting services…
Added 53 mins ago
M
Product Owner, Derivatives Onboarding, Capital Markets
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
analyst, provided it involves sell-side Capital Markets technology solutions.
Added 53 mins ago
M
Product Owner, Capital Markets
Maarut
Montreal, QC
- Contract
calibration. The client accepts a business analyst or PO background, provided
Added 53 mins ago
GO
Access Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
…application form at the link below or contact Human Resource Services under “Apply to” to request a copy of the application form. The selection board will rely on the information provided…
Added 53 mins ago
JI
Security & Compliance Analyst | Analyste en sécurité et conformité
Jesta I.S.
Montreal, QC
- Full-time
The Security & Compliance Analyst helps keep Jesta I.S. secure and audit-ready for its clients. The role coordinates SOC 1 and SOC 2 audits with external auditors and supports vulnerability…
Added 53 mins ago
GS
Synapse Engineer
Gala Solutions
Toronto, ON
- Contract
…orchestration, and security. They work closely with the onsite data modeller and conversion analyst to ensure end‑to‑end production‑quality execution of migrated…
Added 53 mins ago
GO
Category Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
Procurement Services, Procurement and Supply Chain
Added 1 hour ago
BC
Risk Analyst - Ontario Line Subway Project
Bantrel Co.
Toronto, ON
- $95,000 to $145,000 CAD / year
- Full-time
Bantrel is proud to be a leading provider of Engineering, Procurement, Construction and Construction Management (EPC / EPCM) services in Canada.
Added 1 hour ago
S
Analyste de projet
Synectiq
Longueuil, QC
- Full-time
Reporting to the Project Control Director, the Project Analyst supports project planning, monitoring, analysis, and reporting activities. The incumbent collaborates with project managers to…
Added 1 hour ago
MD
Data Analyst - Management Analyst 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Data Analyst - Management Analyst 3

RideCo

Technical Operations Analyst (Night Shift)

Waterloo, ON, N2J 2Z2, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

This is an opportunity in the exciting and fast-growing transportation technology industry.  Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. As a Technical Operations Analyst on our Customer Success & Operations team, you will play a pivotal role in supporting both clients and internal stakeholders. You'll be responsible for managing customer requests, troubleshooting technical issues, and ensuring that service delivery meets or exceeds our Key Performance Indicators (KPIs). This role is central to driving customer satisfaction and success, and is part of a high-impact team that serves as a critical link between our clients and the broader organization.Working Hours: Candidates must be available to work 11pm to 7am Tuesday through Saturday. Your day-to-day responsibilities will include:<ul><li dir="ltr" role="presentation">Learn and support the RideCo software platform, becoming a go-to resource for troubleshooting and issue resolution.</li><li dir="ltr" role="presentation">Build and maintain customer relationships by providing superior customer service</li><li dir="ltr" role="presentation">Respond to customer questions and concerns quickly and accurately to meet contractual agreements</li><li dir="ltr" role="presentation">Assist in the development and maintenance of documentation for internal training material and the customer-facing knowledge base</li><li dir="ltr" role="presentation">Identify, reproduce, log product defects, and record all customer interactions in our internal ticketing systems</li><li dir="ltr" role="presentation">Work collaboratively to build and maintain productive working relationships between internal teams to ensure customer needs are met and inquiries are resolved</li><li dir="ltr" role="presentation">Contribute to system reliability by participating in the incident response lifecycle and fulfilling on-call responsibilities as scheduled.</li><li dir="ltr" role="presentation">Supporting product configuration, implementation, and data analysis to ensure successful client onboarding and optimal system performance</li><li dir="ltr" role="presentation">Other duties/projects as assigned</li></ul>Preferred qualifications and experience:<ul><li dir="ltr" role="presentation">3+ years of experience in technical support or a related customer-facing technical role</li><li dir="ltr" role="presentation">A passion for solving problems!</li><li dir="ltr" role="presentation">Good understanding and experience using MS Office Suite and/or Google Workspace</li><li dir="ltr" role="presentation">Experience with any of the following tools would be an asset: Salesforce, Zendesk, JIRA, Confluence</li><li dir="ltr" role="presentation">Demonstrated problem-solving abilities in a technical setting</li><li dir="ltr" role="presentation">Ability to utilize sound judgment and manage multiple priorities with a sense of urgency</li><li dir="ltr" role="presentation">Must be available to travel to client sites within Canada and the United States up to 10% of the time  Must be able to travel within 3 months of hire date. Valid Passport/US B1B2 Visa required. </li><li dir="ltr" role="presentation">Ability to anticipate and identify internal and external client needs and make appropriate recommendations</li></ul>Compensation and Benefits:<ul><li dir="ltr" role="presentation">Base Salary: $55K - $65K + performance-based bonus</li><li dir="ltr" role="presentation">Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code</li><li dir="ltr" role="presentation">Benefits Plan: Medical, dental, prescription, life/health spending accounts, and more</li><li dir="ltr" role="presentation">Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo </li><li dir="ltr" role="presentation">Location: Waterloo Region - ideally you will be training in-person at the office for several weeks before transitioning to the night shift </li></ul>Who we are:<a href="http://www.rideco.com">http://www.rideco.com</a>RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted on-demand paratransit and microtransit software among the 10 largest cities in the United States.  Our marquee clients include Philadelphia’s SEPTA, RTC Las Vegas, San Antonio Metro, and Houston Metro.   RideCo’s software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation.  The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate.  We are investing to scale up and capture the growing demand for on-demand shared rides solutions.RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic culture.  In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please mention this in your application. Why is this role open? Existing Vacancy  RideCo is committed to a fair and transparent recruitment process. We do not use artificial intelligence (AI) or automated decision-making tools to screen, evaluate, or select candidates. All applications are reviewed and assessed by our hiring team.

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More about this job

Responsibilities

Support customers and internal teams by troubleshooting RideCo platform issues, managing requests and tickets, documenting defects, and ensuring service delivery meets contractual KPIs. Contribute to incident response, customer onboarding, product configuration, implementation, and data analysis while maintaining strong client relationships.

Requirements

The role prefers at least three years of experience in technical support or a related customer-facing technical position, along with strong problem-solving skills and the ability to manage competing priorities. Candidates must work 11 p.m. to 7 a.m. Tuesday through Saturday, be able to travel up to 10% within Canada and the United States, and have a valid passport or U.S. B1/B2 visa.

Skills

Technical Support
Customer Service
Troubleshooting
Problem-Solving
Incident Response
Ticket Management
Product Configuration
Implementation Support
Data Analysis
Technical Documentation
Defect Reproduction and Logging
Prioritization
Microsoft Office
Google Workspace
Salesforce

Benefits

Performance-Based Bonus
Flexible Work Schedules
Vacation Time
Catered Lunches
Social Events
Casual Dress Code
Medical Insurance
Dental Insurance
Prescription Coverage
Life Insurance
Health Spending Accounts

Visa sponsorship

Not detected in the job text

Keywords

RideCo
On-Demand Transit
Public Transit
Transportation Technology
Cloud-Based Software
Customer Success
Technical Operations
Technical Support
Troubleshooting
Customer Service
Key Performance Indicators
Incident Response
On-Call Responsibilities
Ticketing Systems
Product Defects
Product Configuration
Client Onboarding
Implementation
Data Analysis
Microsoft Office
Google Workspace
Salesforce
Zendesk
JIRA
Confluence
Paratransit
Microtransit
Dynamically Routed Transit
Customer Retention

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