Jobs in Canada

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Added 39 mins ago
BS
IAM Analyst
Brainhunter Systems Ltd
Calgary, AB
- Contract
· Support incidents, service requests, changes, and operational activities related to Digital Workplace technologies.
Added 1 hour ago
CK
Analyst, HR Service Center, Benefits and Absences
Circle K
Laval, QC
- Full-time
…day. In total, approximately 149,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and…
Added 1 hour ago
T
Credit Analyst
thyssenkrupp
ON · Ontario, Canada
- $75,000 USD / year
- Full-time
Partner with Sales, Customer Service, Operations, and Finance to support customer onboarding and credit-related matters.
Added 1 hour ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Process master data requests in accordance with data governance policies and guidelines, within the defined service level agreements
Added 2 hours ago
L
Senior Security Operations Centre Analyst (Toronto, ON – Hybrid)
LifeLabs
Toronto, ON
- $81,431 to $103,825 CAD / year
The Senior Security Operations Centre Analyst plays a critical role in the identification, investigation, and response to cybersecurity threats affecting LifeLabs systems and data. As a…
Added 2 hours ago
W
Early Careers: Health and Benefits Internship (Summer or Fall 2027) - Calgary
WTW
Calgary, AB
- Full-time
Work experience that demonstrates strong technical and client service skills (analyst or client service type of internship preferred)
Added 4 hours ago
R
Technical Operations Analyst (Night Shift)
RideCo
Waterloo, ON
- Full-time
Added 5 hours ago
I
People & Culture Coordinator
iQmetrix
Winnipeg, MB
- Full-time
…telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million…
Added 5 hours ago
I
People & Culture Coordinator
iQmetrix
Regina, SK
- Full-time
…telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million…
Added 5 hours ago
I
People & Culture Coordinator
iQmetrix
Vancouver, BC
- Full-time
…telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million…
Added 5 hours ago
I
People & Culture Coordinator
iQmetrix
Winnipeg, MB
- Full-time
…telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million…
Added 7 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Process master data requests in accordance with data governance policies and guidelines, within the defined service level agreements
Added 8 hours ago
NB
Senior Digital Journey Owner
National Bank of Canada
Montreal, QC
- Full-time
Within the Digital and Client Experience Vice-Presidency, you guide a multidisciplinary journey squad that may include a Product Owner (PO), Business Analyst, Client Experience (CX) and…
Added 12 hours ago
SI
CRM Analyst
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
The CRM Analyst supports the effective operation, maintenance and continuous improvement of the CRM platform for Admissions and Advisory Services at SIIT. As an employee of SIIT, this…
Added 13 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Process master data requests in accordance with data governance policies and guidelines, within the defined service level agreements
Added 13 hours ago
Transportation Infrastructure Analyst
Region of Waterloo
Kitchener, ON
The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a…
Added 16 hours ago
M
Supply Chain Analyst
Masco
ON · Saint Thomas, Ontario
- Full-time
The Supply Chain Analyst is a highly analytical and results-oriented role, providing support to inventory optimization, production planning, purchasing, and continuous improvement…
Added 18 hours ago
S
Technical Operations Analyst
SASCU
Salmon Arm, BC
- Full-time
The Technical Operations Analyst ensures the effective day-to-day delivery of technology services by coordinating operational activities of the Managed Services Providers. The role monitors…
Added 19 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Process master data requests in accordance with data governance policies and guidelines, within the defined service level agreements
Added 20 hours ago
MC
Supply Chain Analyst
Masco Canada
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
The Supply Chain Analyst is a highly analytical and results-oriented role, providing support to inventory optimization, production planning, purchasing, and continuous improvement…
Added 20 hours ago
MC
Supply Chain Analyst
Masco Corporation
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
The Supply Chain Analyst is a highly analytical and results-oriented role, providing support to inventory optimization, production planning, purchasing, and continuous improvement…
Added 21 hours ago
T
Business Systems Analyst III
TD
Toronto, ON
- Full-time
The Business Systems Analyst (BSA) provides systems analysis and operational support for business-critical applications within Investment Management Technology. The role works closely with…
Added 22 hours ago
T
Senior Credit Risk Analyst (ATH 5766)
TD
Toronto, ON
- Full-time
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
Added 22 hours ago
T
IT Build Analyst II (System Support)
TD
Toronto, ON
- Full-time
The IT Build Analyst II (System Support) provides a broad range of technology build support, including research, installation, maintenance, configuration, administration and/or provisioning…
Added 22 hours ago
S
Senior Treasury Analyst
Seaspan
North Vancouver, BC
- Full-time
The Senior Financial Analyst will support the Treasury Manager in managing the company’s cash flow, banking relationships, and financial risk exposures. This role focuses on cash…

RideCo

Technical Operations Analyst (Night Shift)

Waterloo, ON, N2J 2Z2, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

This is an opportunity in the exciting and fast-growing transportation technology industry.  Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. As a Technical Operations Analyst on our Customer Success & Operations team, you will play a pivotal role in supporting both clients and internal stakeholders. You'll be responsible for managing customer requests, troubleshooting technical issues, and ensuring that service delivery meets or exceeds our Key Performance Indicators (KPIs). This role is central to driving customer satisfaction and success, and is part of a high-impact team that serves as a critical link between our clients and the broader organization.Working Hours: Candidates must be available to work 11pm to 7am Tuesday through Saturday. Your day-to-day responsibilities will include:<ul><li dir="ltr" role="presentation">Learn and support the RideCo software platform, becoming a go-to resource for troubleshooting and issue resolution.</li><li dir="ltr" role="presentation">Build and maintain customer relationships by providing superior customer service</li><li dir="ltr" role="presentation">Respond to customer questions and concerns quickly and accurately to meet contractual agreements</li><li dir="ltr" role="presentation">Assist in the development and maintenance of documentation for internal training material and the customer-facing knowledge base</li><li dir="ltr" role="presentation">Identify, reproduce, log product defects, and record all customer interactions in our internal ticketing systems</li><li dir="ltr" role="presentation">Work collaboratively to build and maintain productive working relationships between internal teams to ensure customer needs are met and inquiries are resolved</li><li dir="ltr" role="presentation">Contribute to system reliability by participating in the incident response lifecycle and fulfilling on-call responsibilities as scheduled.</li><li dir="ltr" role="presentation">Supporting product configuration, implementation, and data analysis to ensure successful client onboarding and optimal system performance</li><li dir="ltr" role="presentation">Other duties/projects as assigned</li></ul>Preferred qualifications and experience:<ul><li dir="ltr" role="presentation">3+ years of experience in technical support or a related customer-facing technical role</li><li dir="ltr" role="presentation">A passion for solving problems!</li><li dir="ltr" role="presentation">Good understanding and experience using MS Office Suite and/or Google Workspace</li><li dir="ltr" role="presentation">Experience with any of the following tools would be an asset: Salesforce, Zendesk, JIRA, Confluence</li><li dir="ltr" role="presentation">Demonstrated problem-solving abilities in a technical setting</li><li dir="ltr" role="presentation">Ability to utilize sound judgment and manage multiple priorities with a sense of urgency</li><li dir="ltr" role="presentation">Must be available to travel to client sites within Canada and the United States up to 10% of the time  Must be able to travel within 3 months of hire date. Valid Passport/US B1B2 Visa required. </li><li dir="ltr" role="presentation">Ability to anticipate and identify internal and external client needs and make appropriate recommendations</li></ul>Compensation and Benefits:<ul><li dir="ltr" role="presentation">Base Salary: $55K - $65K + performance-based bonus</li><li dir="ltr" role="presentation">Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code</li><li dir="ltr" role="presentation">Benefits Plan: Medical, dental, prescription, life/health spending accounts, and more</li><li dir="ltr" role="presentation">Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo </li><li dir="ltr" role="presentation">Location: Waterloo Region - ideally you will be training in-person at the office for several weeks before transitioning to the night shift </li></ul>Who we are:<a href="http://www.rideco.com">http://www.rideco.com</a>RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted on-demand paratransit and microtransit software among the 10 largest cities in the United States.  Our marquee clients include Philadelphia’s SEPTA, RTC Las Vegas, San Antonio Metro, and Houston Metro.   RideCo’s software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation.  The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate.  We are investing to scale up and capture the growing demand for on-demand shared rides solutions.RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic culture.  In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please mention this in your application. Why is this role open? Existing Vacancy  RideCo is committed to a fair and transparent recruitment process. We do not use artificial intelligence (AI) or automated decision-making tools to screen, evaluate, or select candidates. All applications are reviewed and assessed by our hiring team.

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More about this job

Responsibilities

Support customers and internal teams by troubleshooting RideCo platform issues, managing requests and tickets, documenting defects, and ensuring service delivery meets contractual KPIs. Contribute to incident response, customer onboarding, product configuration, implementation, and data analysis while maintaining strong client relationships.

Requirements

The role prefers at least three years of experience in technical support or a related customer-facing technical position, along with strong problem-solving skills and the ability to manage competing priorities. Candidates must work 11 p.m. to 7 a.m. Tuesday through Saturday, be able to travel up to 10% within Canada and the United States, and have a valid passport or U.S. B1/B2 visa.

Skills

Technical Support
Customer Service
Troubleshooting
Problem-Solving
Incident Response
Ticket Management
Product Configuration
Implementation Support
Data Analysis
Technical Documentation
Defect Reproduction and Logging
Prioritization
Microsoft Office
Google Workspace
Salesforce

Benefits

Performance-Based Bonus
Flexible Work Schedules
Vacation Time
Catered Lunches
Social Events
Casual Dress Code
Medical Insurance
Dental Insurance
Prescription Coverage
Life Insurance
Health Spending Accounts

Visa sponsorship

Not detected in the job text

Keywords

RideCo
On-Demand Transit
Public Transit
Transportation Technology
Cloud-Based Software
Customer Success
Technical Operations
Technical Support
Troubleshooting
Customer Service
Key Performance Indicators
Incident Response
On-Call Responsibilities
Ticketing Systems
Product Defects
Product Configuration
Client Onboarding
Implementation
Data Analysis
Microsoft Office
Google Workspace
Salesforce
Zendesk
JIRA
Confluence
Paratransit
Microtransit
Dynamically Routed Transit
Customer Retention

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