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Added 6 mins ago
AC
Ingénieur·e données
ALTEN Canada
Montreal, QC
- Full-time
…managed services in application development, Data, AI & Advanced Analytics, and Cybersecurity for the banking, telecommunications, and broader industrial…
Added 6 mins ago
PC
Transaction Services Manager - Financial Services (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
…working capital and analysis of debt and debt-like items. Data analytics tools will be utilized to drive efficiencies in data processing and analysis, and to present data…
Added 6 mins ago
G&
Forward Deployed AI Engineer
Groom & Associés / Associates
Montreal, QC · Greater Montreal Metropolitan Area
- $140,000 to $180,000 CAD / year
- Full-time
…larger software group. It combines the scale of an established platform with the agility of a focused engineering team. Its solutions support fresh and general-merchandise ordering,…
Added 6 mins ago
MR
Project Manager and Process Analyst
McLennan Ross LLP
AB · Edmonton, AB
- Full-time
Scope and manage technology projects, including the rollout and adoption of AI tools such as Harvey, the firm's recently launched enterprise legal AI platform.
Added 22 mins ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
Identify and maintain the best e-platform to store and provide easy employee access to all policies, procedures, and business practices.
Added 22 mins ago
G
Data Analyst
GiveBridge
Toronto, ON
- Full-time
Experience with a BI/visualization platform such as Power BI, Tableau, or Zoho Analytics.
Added 22 mins ago
P
Technical Program Manager
PointClickCare
Mississauga, ON
- Full-time
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in…
Added 22 mins ago
B
Manager - BMO Insurance Social & Brand
BMO
Toronto, ON · YNG
- Full-time
…external communications. Uses audience insights, performance analytics and emerging trends to identify opportunities to strengthen brand awareness, engagement and business…
Added 36 mins ago
C
Senior Producer, Local Video Development (English Services) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON
- Full-time
Experiment with new video formats, visual storytelling techniques and platform-specific approaches.
Added 36 mins ago
CS
SAS Administrator
Confiar Services
Toronto, ON
- $60 to $65 CAD / hour
- Contract
Lead administration, maintenance, and support of SAS 9.4 / Visual Analytics environments hosted on Microsoft Azure.
Added 36 mins ago
F
Staff Back End Engineer (Data Platform)
Forma.ai
Toronto, ON
- Full-time
Reporting to the Manager of Data Platform, you will play a critical role in the evolution of our Spark based data platform. You'll lead development efforts for our complex, data-rich…
Added 51 mins ago
HB
Platform Engineer - $250,000+ bonus! (Fintech)
Hunter Bond
Montreal, QC
- Full-time
…here work closely with researchers and developers, and the platform they build underpins compute-intensive research and trading workloads across the…
Added 51 mins ago
S
Software Engineering SMTS
Salesforce
Vancouver, BC · Canada - Vancouver
- Full-time
The Ajna team builds and operates Salesforce’s internal Kafka-as-a-Service platform - the distributed messaging backbone that powers real-time data pipelines, alerting, analytics, and event…
Added 51 mins ago
7
AI Data Architect
7shifts
Toronto, ON · Saskatoon, SK
- $160,000 to $200,000 CAD / year
- Full-time
7shifts is an HR platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in…
Added 51 mins ago
TH
Group Product Manager
Top Hat
Remote, Canada
- Full-time
- Remote
We are looking for a Group Product Manager to own and drive the core portfolio of the Top Hat platform - product domains where instructors and students interact in and around the classroom…
Added 1 hour ago
DM
Software Developer - Entry Level / Développeur(euse) logiciel junior
DIAGNOS Medical Systems (TSX: ADK.V)
Brossard, QC
- Full-time
…medical imaging. We specialize in the development of a web-based platform (CARA System) for automatic, AI-powered, image analysis of retinal images (such as color fundus photos and OCT…
Added 1 hour ago
IG
Senior Data Analyst
IMCS Group
ON · Ontario, Canada
- Contract
Process improvement and operational analytics.
Added 1 hour ago
SG
Junior Quantitative Advisor-QIS
Societe Generale
Montreal, QC
- Full-time
…investment strategies, model risk management, pricing and risk analytics, production monitoring, and platform development according to business…
Added 1 hour ago
GS
Analyste d'affaires système (BSA) Guidewire ( Senior)
Groupe SII
Montreal, QC
- Full-time
Added 1 hour ago
S
Data Architect - Canada Region
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Data engineering and analytics technologies, including distributed processing, batch and streaming architectures, data integration, orchestration, and modern data platform design.
Added 1 hour ago
NT
People Business Partner
Novarc Technologies Inc.
Burnaby, BC
- $85,000 to $100,000 CAD / year
- Full-time
Experience with an HRIS and with an Employer of Record or global HR platform.
Added 1 hour ago
Senior Product Engineer - Listing Quality
Faire
Kitchener, ON · Toronto, ON
Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale…
Added 1 hour ago
C
Senior Java Developer - Vice President
Citi
Mississauga, ON
- Full-time
As a Senior Java Developer at Citi, you will design and build the microservices architecture behind global reference data solutions used by clients around the world. Working within a global…
Added 1 hour ago
VI
MS Dynamics CRM Architect
Veriday Inc.
Toronto, ON
- Contract
…across Dynamics 365 Customer Engagement (CE), Microsoft Power Platform, Dataverse, .NET, and Azure. The successful candidate will translate business requirements into secure, scalable…
Added 1 hour ago
B
Senior Data Engineer (Databricks Focused)
BDO
Vancouver, BC · Mississauga, ON · Oakville, ON · Ottawa, ON · Toronto, ON
- Full-time
Serve as a primary technical lead for client engagements focused on data engineering and analytics solution delivery.

RideCo

Technical Operations Analyst (Night Shift)

Waterloo, ON, N2J 2Z2, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

This is an opportunity in the exciting and fast-growing transportation technology industry.  Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. As a Technical Operations Analyst on our Customer Success & Operations team, you will play a pivotal role in supporting both clients and internal stakeholders. You'll be responsible for managing customer requests, troubleshooting technical issues, and ensuring that service delivery meets or exceeds our Key Performance Indicators (KPIs). This role is central to driving customer satisfaction and success, and is part of a high-impact team that serves as a critical link between our clients and the broader organization.Working Hours: Candidates must be available to work 11pm to 7am Tuesday through Saturday. Your day-to-day responsibilities will include:<ul><li dir="ltr" role="presentation">Learn and support the RideCo software platform, becoming a go-to resource for troubleshooting and issue resolution.</li><li dir="ltr" role="presentation">Build and maintain customer relationships by providing superior customer service</li><li dir="ltr" role="presentation">Respond to customer questions and concerns quickly and accurately to meet contractual agreements</li><li dir="ltr" role="presentation">Assist in the development and maintenance of documentation for internal training material and the customer-facing knowledge base</li><li dir="ltr" role="presentation">Identify, reproduce, log product defects, and record all customer interactions in our internal ticketing systems</li><li dir="ltr" role="presentation">Work collaboratively to build and maintain productive working relationships between internal teams to ensure customer needs are met and inquiries are resolved</li><li dir="ltr" role="presentation">Contribute to system reliability by participating in the incident response lifecycle and fulfilling on-call responsibilities as scheduled.</li><li dir="ltr" role="presentation">Supporting product configuration, implementation, and data analysis to ensure successful client onboarding and optimal system performance</li><li dir="ltr" role="presentation">Other duties/projects as assigned</li></ul>Preferred qualifications and experience:<ul><li dir="ltr" role="presentation">3+ years of experience in technical support or a related customer-facing technical role</li><li dir="ltr" role="presentation">A passion for solving problems!</li><li dir="ltr" role="presentation">Good understanding and experience using MS Office Suite and/or Google Workspace</li><li dir="ltr" role="presentation">Experience with any of the following tools would be an asset: Salesforce, Zendesk, JIRA, Confluence</li><li dir="ltr" role="presentation">Demonstrated problem-solving abilities in a technical setting</li><li dir="ltr" role="presentation">Ability to utilize sound judgment and manage multiple priorities with a sense of urgency</li><li dir="ltr" role="presentation">Must be available to travel to client sites within Canada and the United States up to 10% of the time  Must be able to travel within 3 months of hire date. Valid Passport/US B1B2 Visa required. </li><li dir="ltr" role="presentation">Ability to anticipate and identify internal and external client needs and make appropriate recommendations</li></ul>Compensation and Benefits:<ul><li dir="ltr" role="presentation">Base Salary: $55K - $65K + performance-based bonus</li><li dir="ltr" role="presentation">Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code</li><li dir="ltr" role="presentation">Benefits Plan: Medical, dental, prescription, life/health spending accounts, and more</li><li dir="ltr" role="presentation">Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo </li><li dir="ltr" role="presentation">Location: Waterloo Region - ideally you will be training in-person at the office for several weeks before transitioning to the night shift </li></ul>Who we are:<a href="http://www.rideco.com">http://www.rideco.com</a>RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted on-demand paratransit and microtransit software among the 10 largest cities in the United States.  Our marquee clients include Philadelphia’s SEPTA, RTC Las Vegas, San Antonio Metro, and Houston Metro.   RideCo’s software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation.  The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate.  We are investing to scale up and capture the growing demand for on-demand shared rides solutions.RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic culture.  In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please mention this in your application. Why is this role open? Existing Vacancy  RideCo is committed to a fair and transparent recruitment process. We do not use artificial intelligence (AI) or automated decision-making tools to screen, evaluate, or select candidates. All applications are reviewed and assessed by our hiring team.

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More about this job

Responsibilities

Support customers and internal teams by troubleshooting RideCo platform issues, managing requests and tickets, documenting defects, and ensuring service delivery meets contractual KPIs. Contribute to incident response, customer onboarding, product configuration, implementation, and data analysis while maintaining strong client relationships.

Requirements

The role prefers at least three years of experience in technical support or a related customer-facing technical position, along with strong problem-solving skills and the ability to manage competing priorities. Candidates must work 11 p.m. to 7 a.m. Tuesday through Saturday, be able to travel up to 10% within Canada and the United States, and have a valid passport or U.S. B1/B2 visa.

Skills

Technical Support
Customer Service
Troubleshooting
Problem-Solving
Incident Response
Ticket Management
Product Configuration
Implementation Support
Data Analysis
Technical Documentation
Defect Reproduction and Logging
Prioritization
Microsoft Office
Google Workspace
Salesforce

Benefits

Performance-Based Bonus
Flexible Work Schedules
Vacation Time
Catered Lunches
Social Events
Casual Dress Code
Medical Insurance
Dental Insurance
Prescription Coverage
Life Insurance
Health Spending Accounts

Visa sponsorship

Not detected in the job text

Keywords

RideCo
On-Demand Transit
Public Transit
Transportation Technology
Cloud-Based Software
Customer Success
Technical Operations
Technical Support
Troubleshooting
Customer Service
Key Performance Indicators
Incident Response
On-Call Responsibilities
Ticketing Systems
Product Defects
Product Configuration
Client Onboarding
Implementation
Data Analysis
Microsoft Office
Google Workspace
Salesforce
Zendesk
JIRA
Confluence
Paratransit
Microtransit
Dynamically Routed Transit
Customer Retention

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