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Added 22 mins ago
Lead Management Operations
Rogers Communications
Airdrie, AB · Brooks, AB · Calgary, AB · Camrose, AB · Canmore, AB · Cochrane, AB · Edmonton, AB · Fort McMurray, AB · Fort Saskatchewan, AB · Grande Prairie, AB · Lethbridge, AB · Medicine Hat, AB · Okotoks, AB · Red Deer, AB · Rocky View No 44, AB · Sherwood Park, AB · St. Albert, AB · Strathmore, AB · Wetaskiwin, AB · Abbotsford, BC · Burnaby, BC · Campbell River, BC · Chilliwack, BC · Coquitlam, BC · Courtenay, BC · Cranbrook, BC · Duncan, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Nanaimo, BC · New Westminster, BC · North Vancouver, BC · Penticton, BC · Port Coquitlam, BC · Prince George, BC · Richmond, BC · Squamish, BC · Surrey, BC · Tsawwassen, BC · Vancouver, BC · Vernon, BC · Victoria, BC · BC · Whistler, BC · Brandon, MB · Winnipeg, MB · Bathurst, NB · Beresford, NB · Caraquet, NB · Dieppe, NB · Edmundston, NB · Fredericton, NB · Miramichi, NB · Moncton, NB · Oromocto, NB · Saint John, NB · Shediac, NB · NB · Corner Brook, NL · Gander, NL · Grand Falls-Windsor, NL · Mount Pearl, NL · St. John's, NL · Amherst, NS · Bedford, NS · Dartmouth, NS · Halifax, NS · Keddys Corner, NS · Liverpool, NS · Lower Sackville, NS · New Minas, NS · Port Williams, NS · St. Peter's, NS · Sydney Indian Reserve No. 28A, NS · Truro, NS · Yarmouth Indian Reserve No. 33, NS · NS · Ajax, ON · Ancaster, ON · Aurora, ON · Barrie, ON · Belleville, ON · Bowmanville, ON · Bracebridge, ON · Brampton, ON · Brantford, ON · Burlington, ON · Cambridge, ON · Chatham-Kent, ON · Collingwood, ON · Concord, ON · Cornwall, ON · Courtice, ON · Georgetown, ON · Guelph, ON · Hamilton, ON · Kawartha Lakes, ON · Keswick, ON · Kincardine, ON · Kingston, ON · Kitchener, ON · Little Britain, ON · London, ON · Maple, ON · Markham, ON · Midland, ON · Milton, ON · Mississauga, ON · Newmarket, ON · Niagara Falls, ON · North Bay, ON · Oakville, ON · Orangeville, ON · Orillia, ON · Orleans, ON · Oshawa, ON · Ottawa, ON · Owen Sound, ON · Pefferlaw, ON · Pembroke, ON · Peterborough, ON · Pickering, ON · Port Perry, ON · Richmond Hill, ON · Russell, ON · Sarnia, ON · Sault Ste. Marie, ON · ON · St. Catharines, ON · St. Thomas, ON · Stouffville, ON · Stratford, ON · Sudbury, ON · Thornhill, ON · Thunder Bay, ON · Tillsonburg, ON · Timmins, ON · Toronto, ON · Trenton, ON · Waterloo, ON · Whitby, ON · Windsor, ON · Woodbridge, ON · Woodstock, ON · Charlottetown, PE · Summerside, PE · PE · Beloeil, QC · Blainville, QC · Boisbriand, QC · Brossard, QC · Châteauguay, QC · Dorval, QC · Gatineau, QC · Granby, QC · Joliette, QC · Laval, QC · Levis, QC · Longueuil, QC · Mont-Royal, QC · Montreal, QC · Pointe-Claire, QC · Quebec, QC · Repentigny, QC · Rosemère, QC · Saint-Bruno, QC · Saint-Jean-sur-Richelieu, QC · Saint-Jérôme, QC · Salaberry-de-Valleyfield, QC · Sherbrooke, QC · Terrebonne, QC · Trois-Rivières, QC · Vaudreuil-Dorion, QC · Regina, SK · Saskatoon, SK · Lasalle, QC · Bradford, ON · Grand-Sault/Grand Falls, NB · Glace Bay, NS · Scarborough, ON · Saint-Laurent, QC · Kanata, ON · Bloomfield Station, PE · Chatham, ON · Rocky View County, AB · Fenelon Falls, ON · Gloucester, ON · Saint-Leonard, QC · Nepean, ON · Dundas, ON · West Vancouver, BC · Saint-Hubert, QC · Simcoe, ON · East York, ON · Etobicoke, ON · McLeods, NB · York, ON · Langley, BC · North York, ON · Stittsville, ON · Sydney, NS · Lachine, QC · Waterdown, ON · St Peters, NS · Yarmouth, NS · Unionville, ON · Anjou, QC · Saint-Basile, NB
…Rogers Business. This role serves as a subject matter expert for Salesforce, lead management processes, campaign execution, reporting and analytics, and data…
Added 22 mins ago
Sales Support Specialist - Scotia Financial Planning
Scotiabank
Toronto, ON
Thorough understanding of the various sales tools/systems (e.g., Scotia Smart Investor, IP, Salesforce, Morningstar, etc.) and support departments (e.g., Investment Support, etc.) at…
Added 1 hour ago
R
Customer Service Representative
RahrBSG
New Westminster, BC · Guelph, ON
- Full-time
Experience with Microsoft Dynamics and Salesforce is a plus.
Added 1 hour ago
Territory Account Executive -North York/North Toronto
Toast
Toronto, ON
Leverage Salesforce (our CRM) to manage all sales activities.
Added 1 hour ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Ottawa, ON · Toronto, ON
- Full-time
- Temporary
Added 1 hour ago
GTM Engineer
Poka EN
Montreal, QC · Quebec, QC
…day. That means automating and integrating our GTM stack - Salesforce, HubSpot, Gong (including Gong Engage), Clay, 6sense, Conversica, Claude Enterprise and more - and building AI agents…
Added 1 hour ago
C
Systems Developer - Salesforce
Co-operators
Guelph, ON · Mississauga, ON · Toronto, ON
- Full-time
Salesforce Administration and Developer Certification are preferred.
Added 1 hour ago
SC
Member Service Representative
Sunrise Credit Union
Holland, MB
- Full-time
Utilize the Salesforce system to manage member interaction, update records.
Added 1 hour ago
S
Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
Added 1 hour ago
A
Forward Deployed AI Engineer - Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…client environments - Anthropic, OpenAI, Microsoft, Google, Salesforce, SAP, or Palantir - owning the full programme from architecture through adoption and ongoing iteration, with…
Added 1 hour ago
MF
Sales Operations Analyst
Magnet Forensics
Waterloo, ON
- Full-time
…cycle within the organization. In this role, you will maintain salesforce contract data, fulfil licenses, invoice customers, ship products to external Customers and work with the internal…
Added 1 hour ago
LS
M&A Originations Director
LEO Software Group
Canada
- Full-time
You are rigorous with data. You are an advanced CRM user (Salesforce preferred) with a strong grasp of pipeline management and data quality, and you are strong in Excel. Python or SQL is a…
Added 1 hour ago
SL
Prospr Advisor - Core
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Added 1 hour ago
Broker Sales - Bilingual Sales Representative
OTIP Group of Companies (OTIP, Orbit, Curo)
Waterloo, ON
Intermediate proficiency in Microsoft Office Suite. Preference will be given to candidates with experience using EPIC, ARS, Salesforce, and insurance company portals.
Added 1 hour ago
W
Product Support Representative - Construction/On Highway
Wajax
MB · Sunnyside, MB
- Full-time
Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforce preferred)
Added 1 hour ago
SI
Salesforce Marketing Cloud Developer - Strong Automation Studio, Email Studio and AMPscript
Smart IT Frame LLC
ON · Ontario, Canada
- Contract
Job Title: Salesforce Marketing Cloud Developer - Strong Automation Studio, Email Studio and AMPscript
Added 1 hour ago
M-
Architectural Representatives
Mitrex - Building-Integrated Solar Technology
ON · Ontario, Canada
- Full-time
Track leads and projects in Salesforce, using ConstructConnect and BuildingConnected to find opportunities early
Added 1 hour ago
TR
Salesforce Financial Services Cloud (FSC) Developer
Top Recruitment
Toronto, ON
- $60 CAD / hour
- Contract
Certifications: Salesforce Platform Developer I required; Platform Developer II and/or Financial Services Cloud Accredited Professional strongly preferred.
Added 1 hour ago
F
Inside Sales Representative
Framewerx
AB · Edmonton, AB
- Full-time
Familiarity with CRM platforms (e.g., HubSpot, Salesforce).
Added 1 hour ago
R
Customer Service Representative
RahrBSG
Guelph, ON
- Full-time
Experience with Microsoft Dynamics and Salesforce is a plus.
Added 1 hour ago
KG
Salesforce Tech Lead
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
We are looking for an experienced Salesforce Tech Lead with strong expertise in Financial Services Cloud (FSC) to lead the design, development, and delivery of enterprise Salesforce…
Added 1 hour ago
GD
Senior Integrations Engineer
Globalfaces Direct
Toronto, ON · North York, ON
- $95,000 to $115,000 CAD / year
- Full-time
Nice to Have: TokenEx, payment processors (Stripe, Worldpay), nonprofit CRMs (Raiser’s Edge, Salesforce), IaC, containers/Kubernetes, SendGrid.
Added 1 hour ago
R
Customer Service Representative
RahrBSG
Delta, BC
- Full-time
Experience with Microsoft Dynamics and Salesforce is a plus.
Added 1 hour ago
ST
Salesforce Implementation Consultant & Platform Administrator
SS&C Technologies
Toronto, ON
- Full-time
Salesforce Implementation Consultant &Platform Administrator
Added 2 hours ago
RP
Communications Advisor (Contract)
Resource Productivity and Recovery Authority
Toronto, ON
- Contract
Familiarity or experience with CRM systems, in particular Salesforce, is considered an asset

RideCo

Technical Operations Analyst (Night Shift)

Waterloo, ON, N2J 2Z2, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

This is an opportunity in the exciting and fast-growing transportation technology industry.  Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. As a Technical Operations Analyst on our Customer Success & Operations team, you will play a pivotal role in supporting both clients and internal stakeholders. You'll be responsible for managing customer requests, troubleshooting technical issues, and ensuring that service delivery meets or exceeds our Key Performance Indicators (KPIs). This role is central to driving customer satisfaction and success, and is part of a high-impact team that serves as a critical link between our clients and the broader organization.Working Hours: Candidates must be available to work 11pm to 7am Tuesday through Saturday. Your day-to-day responsibilities will include:<ul><li dir="ltr" role="presentation">Learn and support the RideCo software platform, becoming a go-to resource for troubleshooting and issue resolution.</li><li dir="ltr" role="presentation">Build and maintain customer relationships by providing superior customer service</li><li dir="ltr" role="presentation">Respond to customer questions and concerns quickly and accurately to meet contractual agreements</li><li dir="ltr" role="presentation">Assist in the development and maintenance of documentation for internal training material and the customer-facing knowledge base</li><li dir="ltr" role="presentation">Identify, reproduce, log product defects, and record all customer interactions in our internal ticketing systems</li><li dir="ltr" role="presentation">Work collaboratively to build and maintain productive working relationships between internal teams to ensure customer needs are met and inquiries are resolved</li><li dir="ltr" role="presentation">Contribute to system reliability by participating in the incident response lifecycle and fulfilling on-call responsibilities as scheduled.</li><li dir="ltr" role="presentation">Supporting product configuration, implementation, and data analysis to ensure successful client onboarding and optimal system performance</li><li dir="ltr" role="presentation">Other duties/projects as assigned</li></ul>Preferred qualifications and experience:<ul><li dir="ltr" role="presentation">3+ years of experience in technical support or a related customer-facing technical role</li><li dir="ltr" role="presentation">A passion for solving problems!</li><li dir="ltr" role="presentation">Good understanding and experience using MS Office Suite and/or Google Workspace</li><li dir="ltr" role="presentation">Experience with any of the following tools would be an asset: Salesforce, Zendesk, JIRA, Confluence</li><li dir="ltr" role="presentation">Demonstrated problem-solving abilities in a technical setting</li><li dir="ltr" role="presentation">Ability to utilize sound judgment and manage multiple priorities with a sense of urgency</li><li dir="ltr" role="presentation">Must be available to travel to client sites within Canada and the United States up to 10% of the time  Must be able to travel within 3 months of hire date. Valid Passport/US B1B2 Visa required. </li><li dir="ltr" role="presentation">Ability to anticipate and identify internal and external client needs and make appropriate recommendations</li></ul>Compensation and Benefits:<ul><li dir="ltr" role="presentation">Base Salary: $55K - $65K + performance-based bonus</li><li dir="ltr" role="presentation">Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code</li><li dir="ltr" role="presentation">Benefits Plan: Medical, dental, prescription, life/health spending accounts, and more</li><li dir="ltr" role="presentation">Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo </li><li dir="ltr" role="presentation">Location: Waterloo Region - ideally you will be training in-person at the office for several weeks before transitioning to the night shift </li></ul>Who we are:<a href="http://www.rideco.com">http://www.rideco.com</a>RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted on-demand paratransit and microtransit software among the 10 largest cities in the United States.  Our marquee clients include Philadelphia’s SEPTA, RTC Las Vegas, San Antonio Metro, and Houston Metro.   RideCo’s software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation.  The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate.  We are investing to scale up and capture the growing demand for on-demand shared rides solutions.RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic culture.  In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please mention this in your application. Why is this role open? Existing Vacancy  RideCo is committed to a fair and transparent recruitment process. We do not use artificial intelligence (AI) or automated decision-making tools to screen, evaluate, or select candidates. All applications are reviewed and assessed by our hiring team.

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More about this job

Responsibilities

Support customers and internal teams by troubleshooting RideCo platform issues, managing requests and tickets, documenting defects, and ensuring service delivery meets contractual KPIs. Contribute to incident response, customer onboarding, product configuration, implementation, and data analysis while maintaining strong client relationships.

Requirements

The role prefers at least three years of experience in technical support or a related customer-facing technical position, along with strong problem-solving skills and the ability to manage competing priorities. Candidates must work 11 p.m. to 7 a.m. Tuesday through Saturday, be able to travel up to 10% within Canada and the United States, and have a valid passport or U.S. B1/B2 visa.

Skills

Technical Support
Customer Service
Troubleshooting
Problem-Solving
Incident Response
Ticket Management
Product Configuration
Implementation Support
Data Analysis
Technical Documentation
Defect Reproduction and Logging
Prioritization
Microsoft Office
Google Workspace
Salesforce

Benefits

Performance-Based Bonus
Flexible Work Schedules
Vacation Time
Catered Lunches
Social Events
Casual Dress Code
Medical Insurance
Dental Insurance
Prescription Coverage
Life Insurance
Health Spending Accounts

Visa sponsorship

Not detected in the job text

Keywords

RideCo
On-Demand Transit
Public Transit
Transportation Technology
Cloud-Based Software
Customer Success
Technical Operations
Technical Support
Troubleshooting
Customer Service
Key Performance Indicators
Incident Response
On-Call Responsibilities
Ticketing Systems
Product Defects
Product Configuration
Client Onboarding
Implementation
Data Analysis
Microsoft Office
Google Workspace
Salesforce
Zendesk
JIRA
Confluence
Paratransit
Microtransit
Dynamically Routed Transit
Customer Retention

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