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Added 6 mins ago
MI
Business Analyst- Capital Markets
Maarut Inc
Montreal, QC
- Contract
Candidate sought: a senior business analyst who has delivered at least one project on onboarding or client lifecycle for derivatives clients (rates, FX or equity) in Capital Markets, with…
Added 7 mins ago
Special Projects Lead (Strategic Planning Analyst II)
City of Edmonton
AB
…current-state practices, and design practical business processes that support the stewardship of public parking and curbside infrastructure. Working in close alignment with internal service…
Added 7 mins ago
W
Business Systems Analyst- EDI
Wajax
Montreal, QC · Lachine, QC
- Full-time
Conducts complex, thorough and technical analysis of management systems, workflows and requirements. Responsible for the understanding and documentation of these functional requirements in…
Added 7 mins ago
W
Analyste comptable / Accounting Analyst
Wabtec
Montreal, QC
- Full-time
Added 7 mins ago
BC
Risk Analyst - Ontario Line Subway Project
Bantrel Co.
Toronto, ON
- $95,000 to $145,000 CAD / year
- Full-time
We are seeking a Risk Analyst to join our Infrastructure team, based out of Toronto. The Risk Analyst will support the identification, tracking, and reporting of project risks across a…
Added 7 mins ago
A
Senior System Analyst - Payments
Acumatica
Montreal, QC
- Full-time
Acumatica is looking for a Senior System Analyst to join our Payments Team in Montreal/Ottawa! This position follows a hybrid work model, offering a balance of remote work and in-office…
Added 22 mins ago
DG
Business Systems Analyst
DRA Global
Toronto, ON
- Full-time
The Business Systems Analyst - ERP is responsible for analyzing, designing, and implementing ERP systems for the business and in addition manages initiatives, enhancements, upgrades and…
Added 22 mins ago
CS
Governance & Risk Analyst - Analyste en gouvernance et gestion des risques
Cynet Systems
Montreal, QC
- $39.99 to $44.99 CAD / hour
- Contract
Act as support for any ad-hoc projects (e.g., new policy/procedure implementation such as Mobile Devices on the Trading Floor, or voice recording banner updates).
Added 22 mins ago
CS
Business Data Analyst - Analyste de données d’affaires
Cynet Systems
Montreal, QC
- $43.42 to $48.42 CAD / hour
- Contract
The Finance Business & Data Analyst will be a key contributor to the FDO team in Montreal, focusing on the hands-on development of SQL scripts and the implementation of Data Quality Rules…
Added 22 mins ago
C
Business Analyst – Payments Modernization
Collabera
Calgary, AB · Greater Calgary Metropolitan Area
- $60 to $75 CAD / hour
- Contract
We are looking for an experienced Business Analyst to support a key Payments Modernization initiative with a leading financial institution. The role will primarily support Real-Time Rail…
Added 22 mins ago
L
Senior Security Operations Centre Analyst (Toronto, ON – Hybrid)
LifeLabs
Toronto, ON
- $81,431 to $103,825 CAD / year
The Senior Security Operations Centre Analyst plays a critical role in the identification, investigation, and response to cybersecurity threats affecting LifeLabs systems and data. As a…
Added 22 mins ago
BP
Risk Rotational Analyst – Graduate
BNP Paribas
Montreal, QC
- Other
Support to the RISK teams in their day-to-day utilization of the RISK Systems owned application in a global follow-the-sun model.
Added 22 mins ago
A
Senior System Analyst - Payments
Acumatica
Montreal, QC
- Full-time
Acumatica is looking for a Senior System Analyst to join our Payments Team in Montreal/Ottawa! This position follows a hybrid work model, offering a balance of remote work and in-office…
Added 22 mins ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 22 mins ago
WC
Analyste comptable / Accounting Analyst
Wabtec Corporation
Montreal, QC
- Full-time
Added 22 mins ago
C
Sr. Business Systems Analyst (Wire Payments/Data Services)
CGI
Toronto, ON
- Full-time
Lead business systems analysis activities for enterprise Payments and data transformation initiatives within the Banking domain.
Added 22 mins ago
W
Analytics Specialist
WorkSafeBC
Richmond, BC
- Full-time
We are looking for an experienced, highly motivated analyst with a keen interest in data analytics, business intelligence, and artificial intelligence, and internal audit. In this role, you…
Added 22 mins ago
K
Senior Analyst, Compliance & Risk Management
KPMG
Calgary, AB · AB · Lethbridge, AB · Abbotsford, BC · Burnaby, BC · Chilliwack, BC · Fort St. John, BC · Kamloops, BC · Kelowna, BC · Prince George, BC · Quesnel, BC · Vancouver, BC · Vanderhoof, BC · Vernon, BC · Victoria, BC · Fredericton, NB · Moncton, NB · Saint John, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Parry Sound, ON · Sault Ste. Marie, ON · St. Catharines, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Boisbriand, QC · Brossard, QC · Joliette, QC · Laval, QC · Mont-Royal, QC · Montreal, QC · Quebec, QC · Regina, SK · Edmonton, Alberta · Kanata, Ontario · Mount Royal, Quebec · Saint-Laurent, Quebec
- Full-time
…skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 22 mins ago
OO
Senior Policy Analyst - Analyste principal en politiques publiques
Office of the Commissioner of Indigenous Languages
Ottawa, ON
- Full-time
The Senior Policy Analyst leads the development and implementation of policy strategies which advance the mandate of the Office of the Commissioner of Indigenous Language. The role focuses…
Added 37 mins ago
BS
Senior Financial Analyst, FP&A
BVGlazing Systems
Concord, ON
- $100,000 to $120,000 CAD / year
- Full-time
…delivering exceptional quality and innovation. At BVGlazing Systems our mission is to Build Value in everything we do. This philosophy drives our commitment…
Added 52 mins ago
M
Business Analyst, Derivatives Onboarding (Capital Markets)
Maarut
Montreal, QC
- Contract
platforms and is currently fragmented across multiple systems and manual
Added 52 mins ago
NW
JDE Finance Business Analyst
Newport Williams
Mississauga, ON
- Full-time
We are seeking an experienced JD Edwards (JDE) Financials Business Analyst with a strong background in manufacturing environments to support, enhance, and optimize our client's ERP…
Added 1 hour ago
BM
Sr Warehouse Associate
Baylis Medical Technologies
ON · Mississauga, ON
- Full-time
In this role, you will support shipping and receiving, inventory management, order fulfillment, and warehouse organization. You will work closely with internal teams and transportation…
Added 1 hour ago
MF
Sales Operations Analyst
Magnet Forensics
Waterloo, ON
- Full-time
The Sales Operations Analyst is responsible for the end of sale cycle within the organization. In this role, you will maintain salesforce contract data, fulfil licenses, invoice customers,…
Added 1 hour ago
BC
Risk Analyst - Ontario Line Subway Project
Bantrel Co.
Toronto, ON
- $95,000 to $145,000 CAD / year
- Full-time
We are seeking a Risk Analyst to support the Delivery Partner team on the Metrolinx Ontario Line a major transit expansion that will transform connectivity across Toronto. This role is part…

RideCo

Technical Operations Analyst (Night Shift)

Waterloo, ON, N2J 2Z2, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

This is an opportunity in the exciting and fast-growing transportation technology industry.  Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. As a Technical Operations Analyst on our Customer Success & Operations team, you will play a pivotal role in supporting both clients and internal stakeholders. You'll be responsible for managing customer requests, troubleshooting technical issues, and ensuring that service delivery meets or exceeds our Key Performance Indicators (KPIs). This role is central to driving customer satisfaction and success, and is part of a high-impact team that serves as a critical link between our clients and the broader organization.Working Hours: Candidates must be available to work 11pm to 7am Tuesday through Saturday. Your day-to-day responsibilities will include:<ul><li dir="ltr" role="presentation">Learn and support the RideCo software platform, becoming a go-to resource for troubleshooting and issue resolution.</li><li dir="ltr" role="presentation">Build and maintain customer relationships by providing superior customer service</li><li dir="ltr" role="presentation">Respond to customer questions and concerns quickly and accurately to meet contractual agreements</li><li dir="ltr" role="presentation">Assist in the development and maintenance of documentation for internal training material and the customer-facing knowledge base</li><li dir="ltr" role="presentation">Identify, reproduce, log product defects, and record all customer interactions in our internal ticketing systems</li><li dir="ltr" role="presentation">Work collaboratively to build and maintain productive working relationships between internal teams to ensure customer needs are met and inquiries are resolved</li><li dir="ltr" role="presentation">Contribute to system reliability by participating in the incident response lifecycle and fulfilling on-call responsibilities as scheduled.</li><li dir="ltr" role="presentation">Supporting product configuration, implementation, and data analysis to ensure successful client onboarding and optimal system performance</li><li dir="ltr" role="presentation">Other duties/projects as assigned</li></ul>Preferred qualifications and experience:<ul><li dir="ltr" role="presentation">3+ years of experience in technical support or a related customer-facing technical role</li><li dir="ltr" role="presentation">A passion for solving problems!</li><li dir="ltr" role="presentation">Good understanding and experience using MS Office Suite and/or Google Workspace</li><li dir="ltr" role="presentation">Experience with any of the following tools would be an asset: Salesforce, Zendesk, JIRA, Confluence</li><li dir="ltr" role="presentation">Demonstrated problem-solving abilities in a technical setting</li><li dir="ltr" role="presentation">Ability to utilize sound judgment and manage multiple priorities with a sense of urgency</li><li dir="ltr" role="presentation">Must be available to travel to client sites within Canada and the United States up to 10% of the time  Must be able to travel within 3 months of hire date. Valid Passport/US B1B2 Visa required. </li><li dir="ltr" role="presentation">Ability to anticipate and identify internal and external client needs and make appropriate recommendations</li></ul>Compensation and Benefits:<ul><li dir="ltr" role="presentation">Base Salary: $55K - $65K + performance-based bonus</li><li dir="ltr" role="presentation">Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code</li><li dir="ltr" role="presentation">Benefits Plan: Medical, dental, prescription, life/health spending accounts, and more</li><li dir="ltr" role="presentation">Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo </li><li dir="ltr" role="presentation">Location: Waterloo Region - ideally you will be training in-person at the office for several weeks before transitioning to the night shift </li></ul>Who we are:<a href="http://www.rideco.com">http://www.rideco.com</a>RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted on-demand paratransit and microtransit software among the 10 largest cities in the United States.  Our marquee clients include Philadelphia’s SEPTA, RTC Las Vegas, San Antonio Metro, and Houston Metro.   RideCo’s software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation.  The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate.  We are investing to scale up and capture the growing demand for on-demand shared rides solutions.RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic culture.  In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please mention this in your application. Why is this role open? Existing Vacancy  RideCo is committed to a fair and transparent recruitment process. We do not use artificial intelligence (AI) or automated decision-making tools to screen, evaluate, or select candidates. All applications are reviewed and assessed by our hiring team.

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More about this job

Responsibilities

Support customers and internal teams by troubleshooting RideCo platform issues, managing requests and tickets, documenting defects, and ensuring service delivery meets contractual KPIs. Contribute to incident response, customer onboarding, product configuration, implementation, and data analysis while maintaining strong client relationships.

Requirements

The role prefers at least three years of experience in technical support or a related customer-facing technical position, along with strong problem-solving skills and the ability to manage competing priorities. Candidates must work 11 p.m. to 7 a.m. Tuesday through Saturday, be able to travel up to 10% within Canada and the United States, and have a valid passport or U.S. B1/B2 visa.

Skills

Technical Support
Customer Service
Troubleshooting
Problem-Solving
Incident Response
Ticket Management
Product Configuration
Implementation Support
Data Analysis
Technical Documentation
Defect Reproduction and Logging
Prioritization
Microsoft Office
Google Workspace
Salesforce

Benefits

Performance-Based Bonus
Flexible Work Schedules
Vacation Time
Catered Lunches
Social Events
Casual Dress Code
Medical Insurance
Dental Insurance
Prescription Coverage
Life Insurance
Health Spending Accounts

Visa sponsorship

Not detected in the job text

Keywords

RideCo
On-Demand Transit
Public Transit
Transportation Technology
Cloud-Based Software
Customer Success
Technical Operations
Technical Support
Troubleshooting
Customer Service
Key Performance Indicators
Incident Response
On-Call Responsibilities
Ticketing Systems
Product Defects
Product Configuration
Client Onboarding
Implementation
Data Analysis
Microsoft Office
Google Workspace
Salesforce
Zendesk
JIRA
Confluence
Paratransit
Microtransit
Dynamically Routed Transit
Customer Retention

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