The part-time Branch Administrator will provide support, training, and assistance to real estate agents, allowing our agents to be successful in their role. This individual must be extremely detail-oriented, able to work in a fast-paced environment while providing exceptional customer service and a helping hand.
Responsibilities:
- Support the full-time staff with daily tasks and front desk operations.
- Receive inbound calls and emails from agents and respond to any general administrative inquiries.
- Provide general guidance to Agents on how to navigate internal systems and processes.
- Sort and distribute received mail and faxes.
- Receive deposit cheques and prepare receipts.
- Process receiving and pick-up of back to vendor and return of deposit cheques.
- Complete daily listing validations and review listing paperwork for compliance.
- Process incoming cancellations, suspensions, and disclosure requests.
- Assist with creating and posting content on branch and managers' social channels.
- Update Realtors' information in the Brokerage’s internal systems.
- Communicate with full-time staff regarding incoming, pending, and completed tasks.
- General upkeep of the office and workstations.
- Other duties as assigned by the Manager.
Requirements:
- Experience in real estate is an asset.
- Knowledge of Lonewolf, Brokerwolf, OREB, and MLS is an asset
- Knowledge of Social media platforms and experience using them in a work environment
- Outstanding customer service skills with ability to operate calmly and efficiently.
- Excellent computer skills, including Microsoft Suite
- Independent worker and team player
- Excellent communication and interpersonal skills
- Superior problem-solving skills with a high level of attention to detail and fine-tuned organizational skills
- Ability to handle a very fast-paced office environment
