Dispatch Coordinator

Company Description Right-Link Transport & Logistics Ltd. is a privately held, asset-based Third-Party Logistics Provider (3PL) specializing in over-the-road, temperature-controlled transport, including fresh and frozen LTL shipments and confectionery goods. The company serves customers across Canada, the USA coast-to-coast, and parts of Mexico. With a fleet of 140 trucks, 200 reefer and dry van trailers, and access to over 5,000 partner carriers, Right-Link ensures freight is handled safely and reliably. The organization is fully ELD-compliant and leverages real-time tracking technology to provide visibility and peace of mind for customers. Right-Link is Canada/USA customs bonded, CTPAT certified, and SmartWay certified, reflecting its commitment to security, sustainability, and consistent service.

Role Description The Dispatch Coordinator is a full-time, on-site role located in Abbotsford, BC. This role is responsible for scheduling and dispatching drivers, coordinating routes, and monitoring load status to ensure on-time, temperature-controlled deliveries across Canada, the USA, and Mexico service areas. The Dispatch Coordinator will communicate with drivers, customers, and partner carriers, update dispatch and tracking systems, and maintain accurate documentation for shipments and border crossings. Daily tasks include managing dispatch-related inquiries, addressing service issues, updating real-time tracking information, and collaborating with operations to optimize fleet utilization. The role also involves supporting compliance with company policies, ELD requirements, and customer service standards.

Requirements:

3-5 years of working experience in referigeration industry

Qualifications:

• Candidates should possess strong dispatching and route coordination skills.
• Candidates should possess clear communication abilities and a customer service mindset.
• Candidates should possess skilled multi-tasker capabilities and strong organizational skills.
• Candidates should possess accurate data entry skills and attention to detail.
• Relevant experience in transportation, logistics, or freight operations is beneficial.
• Proficiency with dispatch software, ELD systems, and basic computer applications is beneficial.
• Ability to work in a fast-paced environment, prioritize tasks, and resolve issues calmly and professionally.
• Knowledge of cross-border shipping processes and customs documentation is an asset.

Interested applicants can send applications to Admin@rightlink.ca