Plumbing Coordinator
- Oakville, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- A minimum of 2 to 3 years experience in an administrative function
- Posting language
- English
- Posted
Original job description
Here at AtlasCare, a division of RT Holdings Inc (Right Time Heating and Air Conditioning) we strive to provide the best service and products to our customers, with a dedicated, highly skilled workforce that has a solid foundation built on mutual respect. At Right Time Heating and Air Conditioning, we have always valued our employees as our most important resource, helping our team grow their skills and wealth in a fun, culture focused environment. We know that to have the best employees, we need to be the best employers! Our team is dynamic and enthusiastic, and we know you will enjoy working and growing with us!
As a growing industry leader, we provide service and home comfort solutions to over 250,000 Canadian customers each year! We are a team of extraordinary home service experts providing extraordinary service. We are people who go the extra mile to ensure peak performance for our customer’s homes electrical, plumbing, and heating/cooling systems.
We are looking for a highly organized and detail-oriented Plumbing Coordinator to manage and coordinate many aspects of our Plumbing department
Responsibilities
The ideal candidate will have:
We expect a lot from our team. That's why we're committed to providing them with industry-leading benefits and compensation that help them get better at their job, while providing for their families, which include:
Please let us know of any accommodations required in preparation of your visit.
Please note that this position requires a Criminal Background Check be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.
As a growing industry leader, we provide service and home comfort solutions to over 250,000 Canadian customers each year! We are a team of extraordinary home service experts providing extraordinary service. We are people who go the extra mile to ensure peak performance for our customer’s homes electrical, plumbing, and heating/cooling systems.
We are looking for a highly organized and detail-oriented Plumbing Coordinator to manage and coordinate many aspects of our Plumbing department
Responsibilities
- Book appointments for customers
- Apply for necessary permits
- Monitor customer requests via phone or email
- Follow up with customers regarding sales opportunities
- Assist with dispatching
- Ordering parts any parts requested by technicians
- Communicate with customers to schedule return appointments and provide updates on status
- Maintain accurate records of requests, work orders and customer interactions
- Collaborate with other departments to ensure smooth delivery
- Processing warranty claims with suppliers
- General administration (filing, circulating documents, mailings, courier etc.)
- Special projects and reports as required.
The ideal candidate will have:
- A Secondary School Diploma
- A minimum of 2 to 3 years experience in an administrative function
- An extreme proficiency in MS Office (Word, Excel)
- Prior experience in plumbing (asset)
- Experience with Service Titan (assest)
- Effective time management, organizational abilities
- A professional attitude illustrated through superior verbal and written communications skills coupled with demonstrated customer service skills.
- Demonstration of sound decision making skills and professionalism in dealing with sensitive information, necessitating use of discretion, tact and good judgment.
- Must be able to work independently, have analytical and problem solving skills, and superior interpersonal and communication skills, both verbal and written.
- Strong organizational skills, the ability to establish priorities with attention to detail, and work without direct supervision in a small office environment.
We expect a lot from our team. That's why we're committed to providing them with industry-leading benefits and compensation that help them get better at their job, while providing for their families, which include:
- Competitive compensation
- Excellent benefits package
- Opportunity for growth
Please let us know of any accommodations required in preparation of your visit.
Please note that this position requires a Criminal Background Check be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.
More about this job
Responsibilities
Coordinate plumbing department operations by scheduling customer appointments, assisting with dispatch, ordering parts, applying for permits, and following up on sales opportunities. Maintain accurate records, process supplier warranty claims, communicate service updates, and provide general administrative support.
Requirements
Requires a secondary school diploma and at least 2 to 3 years of administrative experience, along with strong Microsoft Word and Excel skills. Candidates should have excellent organizational, time-management, communication, customer-service, decision-making, and problem-solving abilities; plumbing and ServiceTitan experience are assets.
Skills
- Appointment Scheduling
- Administrative Support
- Customer Service
- Dispatching
- Parts Ordering
- Permit Applications
- Warranty Claims Processing
- Recordkeeping
- Microsoft Word
- Microsoft Excel
- Time Management
- Organization
- Written Communication
- Verbal Communication
- Decision-Making
- Problem-Solving
Benefits
- Competitive Compensation
- Excellent Benefits Package
- Opportunity For Growth
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Trades
- Logistics
Keywords
- Plumbing
- Customer Service
- Appointment Scheduling
- Permit Applications
- Dispatching
- Parts Ordering
- Sales Follow-Up
- Warranty Claims
- Supplier Coordination
- Work Orders
- Recordkeeping
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- ServiceTitan
- Administrative Support
- Time Management
- Organization
- Written Communication
- Verbal Communication
- Decision-Making
- Problem-Solving
- Confidential Information
- Customer Updates
- Home Services