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Added 14 mins ago
WI
HSE Site Representative
WSP in Canada
YT · Yukon Territory, Canada
- Full-time
Support compliance with applicable health and safety legislation, regulations, codes and standards, along with WSP and client-specific requirements.
Added 14 mins ago
VC
Indigenous Patient Navigator, North Vancouver
Vancouver Coastal Health
Vancouver, BC
- Full-time
Come work as an Indigenous Patient Navigator with Vancouver Coastal Health (VCH) at the Indigenous Health Patient Experience team in North Vancouver, BC! Apply now to join the team!
Added 14 mins ago
UO
Head Lifeguard/Instructor
University of Alberta
Edmonton, AB
- Full-time
…consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are…
Added 14 mins ago
A
Project Manager - Land Development
Arcadis
Markham, ON
- Full-time
In response to our strategic growth plan, we are seeking a client facing Project Manager with deep, hands-on experience of Urban Renewal and Land Development projects within Toronto.
Added 14 mins ago
OM
Senior Manager, Financial Literacy Program Design & Delivery
Ontario Medical Association
Toronto, ON
- Full-time
…topics, strong instructional and facilitation skills, and direct client facing experience. The incumbent will support member questions, facilitate learning, and ensure programming meets…
Added 14 mins ago
AL
Experienced Technical Business Analyst - Data Support
Acturis Limited
Victoria, BC
- Full-time
Understand the business requirements of specific client projects, propose the design of solutions to satisfy these and lead such discrete client projects through development, testing and…
Added 14 mins ago
C
Senior Customer Engineer, Digital Native - Vancouver BC
Cloudflare
BC · British Columbia, Canada
- Full-time
Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero…
Added 14 mins ago
DF
Executive Director
Dress for Success Central Alberta
Red Deer, AB
- Part-time
…development programming, digital systems, community partnerships, and client…
Added 14 mins ago
AY
Global Operations Coordinator
Avison Young | Canada
Toronto, ON
- Full-time
We care about each other and we have each other’s backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete…
Added 14 mins ago
RW
Senior Associate Advisor
RBC Wealth Management
Toronto, ON
- Full-time
Lead regular client review meetings, including agenda, preparation and follow-up, and keep advice aligned with each family’s plan.
Added 14 mins ago
NG
Customs Compliance Consultant
NX GROUP (NIPPON EXPRESS GROUP)
Mississauga, ON
- Full-time
…resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics…
Added 14 mins ago
V
Director, Paid Media
VaynerX
Toronto, ON
- Full-time
Lead check-ins with key account and media counterparts to ensure projects are moving ahead and are thoughtful, high quality, and exceeding client expectations.
Added 14 mins ago
CB
Accounts Receivable Specialist
CrownRing Bridal House | Maison Nuptiale
Montreal, QC
- Full-time
Partner with the Accounts Receivable Lead on reporting, account reviews, and continuous process improvements that strengthen financial controls, improve efficiency, and enhance the customer…
Added 14 mins ago
CE
Design Lead - Aerospace
Capgemini Engineering
Mirabel, QC
- Full-time
Minimum of 7 (seven) to ten (10) years design experience in commercial / business aircraft including 1-3 years as a lead.
Added 28 mins ago
F
Webber - Project Manager - Infrastructure Management
Ferrovial
Hamilton, ON · CAN - Webber - Infra - Hamilton
- Full-time
…Canada. Webber supports a wide range of project models to meet client needs, including traditional design bid build, design build, alternative delivery models and public private partnership…
Added 28 mins ago
A
Technology Strategy & Transformation Consultant
Accenture
Ottawa, ON · Toronto, ON
- Full-time
Lead client meetings and drive to insight, decisions, and actions, balancing understanding client needs and desires with presenting an informed and convincing perspective; able to clearly…
Added 28 mins ago
Procurement Specialist
Acciona
ON · CAN - Ontario Line North
…Elevated Guideway and Stations project. The chosen candidate has experience working in a construction environment and possesses technical proficiency, commercial acumen and strong knowledge…
Added 28 mins ago
R
Customer Service Broker - Personal Lines (ON) - (Pipeline Collection)
Ratehub
Remote, Canada
- Full-time
- Remote
…365 days a year we deliver our users the best online mortgage experience, personalized Credit Card and Loans options, and cheaper auto & home insurance policies than they typically get from…
Added 28 mins ago
SN
169R1-26-3 Psychosocial Spirit Bereavement Clinician
Six Nations
Ohsweken, ON
- Full-time
At least 2 years experience in Hospice Palliative Care.
Added 28 mins ago
SN
193-26-3 Land Based Helper
Six Nations
Ohsweken, ON
- Full-time
…and water based activities OR a minimum of eight (8) years’ experience undertaking land and water based activities which include, but not limited to; hunting, fishing, canoeing, building…
Added 28 mins ago
T
PIA Client Service Associate (12M STA)
TD
Whitby, ON
- Full-time
…and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard for the position of PIA Client Service Associate. In this role, you…
Added 29 mins ago
T
Senior Governance & Control Analyst, Canadian Commercial Banking (ATH465)
TD
Toronto, ON
- Full-time
…Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States…
Added 29 mins ago
T
Full-Stack Architect
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 29 mins ago
Project Controls Analyst
WSP
Victoria, BC
As a Project Controls Analyst, you will work closely with our Lead project controls analyst to build trusted partnerships with our Project Managers and technical teams, strengthening cost…
Added 29 mins ago
C
Sr. Consultant, Full Stack Developer
CIBC
Toronto, ON
- Full-time
…easy, flexible, and personalized solutions that enhance the client experience for ATM Payments platforms. You’ll lead the planning and strategy for the technical design, development and…

Rimes Technologies

Head of Client Experience - North America

Toronto, ON, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

About Rimes

Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.

The Opportunity

The Head of Client Experience – North America is responsible for leading and evolving Rimes’ client experience strategy across the North America region, ensuring clients receive a consistent, high-quality experience across products and services.

The role owns the regional client service framework and provides leadership oversight of senior client relationships, client feedback, service performance, and complex escalations within North America and other regions. Working closely with Sales, Account Management, Operations, Product, Technology, and global Client Experience leadership, the Head of Client Experience – North America ensures that client needs are understood, appropriately prioritized, and translated into meaningful action.

This role represents the voice of the North American client across Rimes, strengthens executive-level relationships, and supports client retention, advocacy, and sustainable revenue growth within the region.

Responsibilities:

Global Client Experience Strategy

Define and lead Rimes’ client experience strategy across North America, aligned with the company’s broader business and commercial objectives.
Develop, implement, and continuously improve a consistent client service framework.
Establish clear standards for client engagement, relationship governance, service reviews, feedback management, and escalation handling.
Advocate for the specific needs of North American clients while maintaining consistency with Rimes' global client experience approach.
Drive initiatives that enhance the client experience throughout the customer lifecycle and contribute to long-term client satisfaction and retention.

Strategic Client Relationship Management

Build and maintain trusted relationships with senior and executive-level stakeholders across Rimes’ key North American clients.
Act as an executive sponsor for strategically important, high-value, or complex client relationships.
Ensure that Rimes has a clear understanding of each strategic client’s business priorities, expectations, challenges, and evolving requirements.
Lead or participate in executive business reviews, strategic relationship discussions, and other senior client engagements.

Service Delivery and Operational Oversight

Provide regional oversight of the quality and consistency of service delivered to clients.
Work closely with regional, operational, and service teams to monitor significant client issues, delivery concerns, and emerging risks.
Ensure that material operational issues are managed with appropriate urgency, ownership, governance, and client communication.
Challenge and support teams to deliver sustainable resolutions rather than short-term fixes.

Global Escalation Management

Act as a senior escalation point for significant or complex client concerns.
Take executive ownership of material client escalations and coordinate the appropriate cross-functional and regional response.
Establish clear governance for escalation management, including ownership, decision-making, communication, and resolution expectations.
Ensure clients receive timely, transparent, and appropriate communication throughout the escalation process.

Commercial Partnership and Growth

Partner with Sales, Account Management, and regional commercial teams to support client retention, relationship growth, and long-term value.
Provide client insights that help identify evolving needs, expansion opportunities, and areas where Rimes can deliver additional value.
Contribute to strategic account planning, renewals, executive-client presentations, and selected business-development activities.
Participate in prospective-client discussions where senior client experience leadership would add value.

Cross-Functional and Regional Collaboration

Partner closely with global and regional teams to ensure a coordinated and consistent approach to client experience.
Bring together relevant stakeholders to resolve issues that cross geographic, organizational, product, or service boundaries.
Establish clear accountability between relationship owners, service teams, operational teams, and supporting functions.
Build strong working relationships with Sales, Account Management, Product, Technology, Operations, Risk, and other relevant teams.

Client Experience Governance and Reporting

Establish appropriate governance for reviewing client relationships, feedback, escalations, service risks, and improvement initiatives.
Define meaningful measures for monitoring the health and effectiveness of the client experience.
Provide regular reporting and insights to senior leadership on client trends, risks, priorities, and opportunities.
Ensure that client-experience data and feedback are used to inform business decisions and improvement plans.

Team Leadership and Capability Development

Provide leadership, direction, and support to the global Client Experience function.
Establish clear objectives, responsibilities, accountability, and ways of working across the team.
Develop the team’s capability in strategic relationship management, executive engagement, commercial awareness, problem-solving, and escalation management.
Build an inclusive, collaborative, and high-accountability working environment.

Requirements:

Bachelor’s degree or equivalent relevant professional experience.
Significant senior leadership experience in client experience, client services, relationship management, account management, or comparable client-facing function.
Experience in financial data, financial technology, managed data services, capital markets, investment management, or another complex B2B service environment.
Proven experience leading client experience or client relationship activities across multiple regions, markets, or business areas.

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Visit our Careers page to see our complete listings.

Apply About employer

More about this job

Responsibilities

Lead and evolve the client experience strategy and service framework across North America, overseeing strategic client relationships, service quality, feedback, and complex escalations. Partner with commercial and cross-functional teams to support retention and growth, establish client experience governance and reporting, and develop the global Client Experience team.

Requirements

Requires a bachelor’s degree or equivalent relevant professional experience and significant senior leadership experience in client experience, client services, relationship management, account management, or a comparable client-facing function. Candidates should have experience in a complex B2B service environment and a proven record leading client experience or relationship activities across multiple regions, markets, or business areas.

Skills

Client Experience Strategy
Client Service Frameworks
Service Delivery Oversight
Escalation Management
Client Retention
Commercial Partnership
Account Planning
Cross-Functional Collaboration
Client Feedback Management
Governance and Reporting
Risk Management
Team Leadership
Financial Data
Capital Markets

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Capital Markets
Financial Data
Financial Technology
Managed Data Services
Investment Management
Client Service Framework
Executive Sponsorship
Service Delivery
Escalation Management
Client Retention
Account Management
Strategic Account Planning
Client Feedback
Client Experience Governance
Service Performance
Risk Management
Cross-Functional Collaboration
Commercial Growth
Business Reviews
Team Leadership
Data-Driven Decision-Making

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