Find work in Canada.

517,367 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
GI
Portfolio Manager, Private Client (Established Book of Business)
Goodreid Investment Counsel
Toronto, ON
- Full-time
…management firm, founded in 1986, managing more than $1 billion in client assets. For nearly 40 years, we have managed discretionary portfolios for families, individuals and institutions…
Added 1 min ago
BV
Marketing Assistant
Brand Vision
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
…strategy into compelling brands and digital experiences. We partner with growing businesses and established organizations across Canada and the United States, bringing together expertise in…
Added 1 min ago
AF
Performance Marketing Manager
Ascend FS
Toronto, ON
- Full-time
Partner with creative, email/CRM, analytics, product, and client-facing teams to deliver a seamless journey from ad click to sign-up, purchase, and retention.
Added 1 min ago
ZG
Account Executive, Corporate Affairs
Zeno Group Canada
Toronto, ON
- Full-time
…the opportunity to develop media relations expertise, build client management skills and contribute to integrated communications programs that make an…
Added 1 min ago
C
Associate, Commercial Banking - Bilingual
CIBC
Val-d'Or, QC
- Part-time
You will join CIBC’s Commercial Banking team to provide support to account teams through client acquisition, relationship management and credit management processes as well as providing…
Added 1 min ago
SF
Product Manager - Simplii Financial
Simplii Financial
Toronto, ON
- Full-time
…well-defined user stories with precise acceptance criteria. Partner with technology and design teams to keep delivery on track and identify when work has drifted from the original client…
Added 1 min ago
W
Intermediate/Senior Electrical Engineer
Worley
Vancouver, BC
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 1 min ago
W
Senior Marine Project Manager
Worley
Vancouver, BC
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 1 min ago
V
Account Manager
Valnet
Montreal, QC
- Full-time
Partner with Pod Leads, Account Executives and internal stakeholders to craft client-facing
Added 1 min ago
DS
In-person Instructor, Data Science and Data Literacy (part-time contract)
Data Society
Toronto, ON
- Part-time
- Contract
Partner with client stakeholders to identify additional upskilling needs and opportunities for expanded or customized training programs.
Added 1 min ago
R
Equipment Finance Associate
RBC
Burlington, ON
- Full-time
The Equipment Finance Associate plays a key national middle office role in mitigating credit, client, reputational and operational risks related to simple and complex leasing processes,…
Added 17 mins ago
VC
BCIT Career Fair
Ventana Construction Corporation
Burnaby, BC
- Internship
We have a lot to be proud of at Ventana Construction. As a full-service construction partner, our goal is to deliver the best building and the best service possible for our clients. Our tag…
Added 17 mins ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 17 mins ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 17 mins ago
T
Personal Banking Associate
TD
AB
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 17 mins ago
T
Customer Experience Associate
TD
New Hamburg, ON
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 17 mins ago
T
Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 17 mins ago
T
Branch Manager – Montreal Downtown (Future Opportunities)
TD
Montreal, QC
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 17 mins ago
M
Account Management - First Line Client Liaison/KYC Officer, Analyst
MUFG
Toronto, ON
- Full-time
…150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and…
Added 17 mins ago
EM
Senior Consultant - Cyber Security
Electric Mind
Toronto, ON
- Full-time
Drive technical remediation, not just documentation. Partner with client CISO, IT Risk, Infrastructure, and IAM teams to actually close findings - not just status-report them. Push for…
Added 17 mins ago
Administrative Support Coordinator
Canadian Mental Health Association BC Division
Vancouver, BC
…related documentation, maintaining accurate and accessible client records in accordance with program…
Added 17 mins ago
C
AVP Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
…platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient…
Added 31 mins ago
WI
Project Controls Analyst
WSP in Canada
YT · Yukon Territory, Canada
- Full-time
Strong communication and stakeholder management skills, with the ability to partner effectively with technical and project leadership teams.
Added 31 mins ago
TA
Senior Manager, Corporate Finance/FP&A
Thorek/Scott and Partners
Toronto, ON
- Full-time
Our Client, a successful Canadian commercial financing business, is seeking a Senior Manager, Corporate Finance to join its growing finance function. Reporting to the CFO, the Senior…
Added 31 mins ago
IC
Consultant – Museum, Events and Outreach Programme Coordinator
International Civil Aviation Organization
Montreal, QC
- Full-time
…conferences, anniversaries and other aviation milestones. Coordinate partner proposals, schedules, content, installation and removal with the relevant…

Rimes Technologies

Head of Client Experience - North America

Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

About Rimes

Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.

The Opportunity

The Head of Client Experience – North America is responsible for leading and evolving Rimes’ client experience strategy across the North America region, ensuring clients receive a consistent, high-quality experience across products and services.

The role owns the regional client service framework and provides leadership oversight of senior client relationships, client feedback, service performance, and complex escalations within North America and other regions. Working closely with Sales, Account Management, Operations, Product, Technology, and global Client Experience leadership, the Head of Client Experience – North America ensures that client needs are understood, appropriately prioritized, and translated into meaningful action.

This role represents the voice of the North American client across Rimes, strengthens executive-level relationships, and supports client retention, advocacy, and sustainable revenue growth within the region.

Responsibilities:

Global Client Experience Strategy

Define and lead Rimes’ client experience strategy across North America, aligned with the company’s broader business and commercial objectives.
Develop, implement, and continuously improve a consistent client service framework.
Establish clear standards for client engagement, relationship governance, service reviews, feedback management, and escalation handling.
Advocate for the specific needs of North American clients while maintaining consistency with Rimes' global client experience approach.
Drive initiatives that enhance the client experience throughout the customer lifecycle and contribute to long-term client satisfaction and retention.

Strategic Client Relationship Management

Build and maintain trusted relationships with senior and executive-level stakeholders across Rimes’ key North American clients.
Act as an executive sponsor for strategically important, high-value, or complex client relationships.
Ensure that Rimes has a clear understanding of each strategic client’s business priorities, expectations, challenges, and evolving requirements.
Lead or participate in executive business reviews, strategic relationship discussions, and other senior client engagements.

Service Delivery and Operational Oversight

Provide regional oversight of the quality and consistency of service delivered to clients.
Work closely with regional, operational, and service teams to monitor significant client issues, delivery concerns, and emerging risks.
Ensure that material operational issues are managed with appropriate urgency, ownership, governance, and client communication.
Challenge and support teams to deliver sustainable resolutions rather than short-term fixes.

Global Escalation Management

Act as a senior escalation point for significant or complex client concerns.
Take executive ownership of material client escalations and coordinate the appropriate cross-functional and regional response.
Establish clear governance for escalation management, including ownership, decision-making, communication, and resolution expectations.
Ensure clients receive timely, transparent, and appropriate communication throughout the escalation process.

Commercial Partnership and Growth

Partner with Sales, Account Management, and regional commercial teams to support client retention, relationship growth, and long-term value.
Provide client insights that help identify evolving needs, expansion opportunities, and areas where Rimes can deliver additional value.
Contribute to strategic account planning, renewals, executive-client presentations, and selected business-development activities.
Participate in prospective-client discussions where senior client experience leadership would add value.

Cross-Functional and Regional Collaboration

Partner closely with global and regional teams to ensure a coordinated and consistent approach to client experience.
Bring together relevant stakeholders to resolve issues that cross geographic, organizational, product, or service boundaries.
Establish clear accountability between relationship owners, service teams, operational teams, and supporting functions.
Build strong working relationships with Sales, Account Management, Product, Technology, Operations, Risk, and other relevant teams.

Client Experience Governance and Reporting

Establish appropriate governance for reviewing client relationships, feedback, escalations, service risks, and improvement initiatives.
Define meaningful measures for monitoring the health and effectiveness of the client experience.
Provide regular reporting and insights to senior leadership on client trends, risks, priorities, and opportunities.
Ensure that client-experience data and feedback are used to inform business decisions and improvement plans.

Team Leadership and Capability Development

Provide leadership, direction, and support to the global Client Experience function.
Establish clear objectives, responsibilities, accountability, and ways of working across the team.
Develop the team’s capability in strategic relationship management, executive engagement, commercial awareness, problem-solving, and escalation management.
Build an inclusive, collaborative, and high-accountability working environment.

Requirements:

Bachelor’s degree or equivalent relevant professional experience.
Significant senior leadership experience in client experience, client services, relationship management, account management, or comparable client-facing function.
Experience in financial data, financial technology, managed data services, capital markets, investment management, or another complex B2B service environment.
Proven experience leading client experience or client relationship activities across multiple regions, markets, or business areas.

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Visit our Careers page to see our complete listings.

Apply About employer

More about this job

Responsibilities

Lead and evolve the client experience strategy and service framework across North America, overseeing strategic client relationships, service quality, feedback, and complex escalations. Partner with commercial and cross-functional teams to support retention and growth, establish client experience governance and reporting, and develop the global Client Experience team.

Requirements

Requires a bachelor’s degree or equivalent relevant professional experience and significant senior leadership experience in client experience, client services, relationship management, account management, or a comparable client-facing function. Candidates should have experience in a complex B2B service environment and a proven record leading client experience or relationship activities across multiple regions, markets, or business areas.

Skills

Client Experience Strategy
Client Service Frameworks
Service Delivery Oversight
Escalation Management
Client Retention
Commercial Partnership
Account Planning
Cross-Functional Collaboration
Client Feedback Management
Governance and Reporting
Risk Management
Team Leadership
Financial Data
Capital Markets

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Capital Markets
Financial Data
Financial Technology
Managed Data Services
Investment Management
Client Service Framework
Executive Sponsorship
Service Delivery
Escalation Management
Client Retention
Account Management
Strategic Account Planning
Client Feedback
Client Experience Governance
Service Performance
Risk Management
Cross-Functional Collaboration
Commercial Growth
Business Reviews
Team Leadership
Data-Driven Decision-Making

Report this job