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Added 55 mins ago
AF
Child Development Specialist
Allies for Every Child
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…Director of Early Care and Education and with the guidance of the Head of Educational Excellence. The Child Development Specialist (CDS) partners with a team of CDS’s to ensure…
Added 1 hour ago
CO
STRATEGIC ENTERPRISE INTEGRATION & MODERNIZATION LEAD (DATA MANAGEMENT)
City of Toronto
Toronto, ON
- Full-time
…assignments to deliver projects and programs in a complex municipal environment. Applies the project management body of knowledge (e.g. Project Management Institute) to the planning and…
Added 1 hour ago
TU
Sales Clerk (Grad)
The University of British Columbia
Vancouver, BC
- $26.45 to $27.82 CAD / hour
- Part-time
Reports to the Bookstore Assistant, Section Head or Bookstore Retail Floor Supervisor as designated.
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…efficient MOA team within a collaborative, multidisciplinary environment that includes allied health professionals. A 2:1 provider‑to‑MOA ratio is maintained, along with strong leadership…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…efficient MOA team within a collaborative, multidisciplinary environment that includes allied health professionals. A 2:1 provider‑to‑MOA ratio is maintained, along with strong leadership…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…efficient MOA team within a collaborative, multidisciplinary environment that includes allied health professionals. A 2:1 provider‑to‑MOA ratio is maintained, along with strong leadership…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…efficient MOA team within a collaborative, multidisciplinary environment that includes allied health professionals. A 2:1 provider‑to‑MOA ratio is maintained, along with strong leadership…
Added 4 hours ago
HM
Otolaryngology - Head and Neck Surgery
Health Match BC
Burnaby, BC
- Full-time
This modern specialist clinic offers a spacious 3000 square feet, well-designed environment with beautiful views, comfortably accommodating multiple specialists.
Added 4 hours ago
HM
Otolaryngology - Head and Neck Surgery
Health Match BC
Burnaby, BC
- Full-time
This modern specialist clinic offers a spacious 3000 square feet, well-designed environment with beautiful views, comfortably accommodating multiple specialists.
Added 5 hours ago
EI
Co-op Tax Student
Emera Inc
Halifax, NS
- Full-time
…opportunity provides hands-on experience in corporate tax at Emera’s head office in Halifax while working closely with tax and finance professionals across the…
Added 5 hours ago
VC
Veterinarian, Lexington Rd Animal Hospital
VCA Canada
Waterloo, ON
- Internship
…patient care. Our hospital offers a friendly, team-oriented environment where career growth, clinical excellence and work-life balance are genuinely valued and…
Added 5 hours ago
VC
Emergency Veterinarian, London Regional Veterinary Emergency and Referral Hospital
VCA Canada
London, ON
- Volunteer
As an Emergency Veterinarian, you will thrive in our dynamic environment that offers many opportunities to work on challenging and interesting cases. Cases that are supported with the…
Added 5 hours ago
VA
Registered Veterinary Technician - Emergency, Toronto Veterinary Emergency Hospital
VCA Animal Hospitals
Toronto, ON · Scarborough, ON
- Full-time
Ready to elevate your clinical skills in a fast-paced, highly supportive environment? Toronto Veterinary Emergency Hospital (TVEH) is expanding our Emergency Team in Scarborough, Ontario.…
Added 5 hours ago
VA
Veterinary Assistant, General Practice, Alta Vista Specialty & Emergency Veterinary Centre
VCA Animal Hospitals
Ottawa, ON
- Full-time
Nurture a gentle, low-stress environment to help keep our patients' comfort a top priority.
Added 5 hours ago
DM
Cybersecurity Lead
Discovery Mining Ltd
Toronto, ON
- Full-time
Added 5 hours ago
RC
Lead Cook
Retirement Concepts
Courtenay, BC
- Temporary
…to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively…
Added 6 hours ago
UO
Sales Clerk (Grad)
University of British Columbia
Vancouver, BC · UBCV | UBC Bookstore / NCE (BOOK)
- $26.45 to $27.82 CAD / hour
- Part-time
Reports to the Bookstore Assistant, Section Head or Bookstore Retail Floor Supervisor as designated.
Added 7 hours ago
E
Co-op Tax Student
Emera
Halifax, NS
- Internship
…opportunity provides hands-on experience in corporate tax at Emera’s head office in Halifax while working closely with tax and finance professionals across the…
Added 7 hours ago
A
Ingénieur éLectrique
Actalent
Montreal, QC
- $50 to $67 CAD / hour
- Contract
The role offers a hybrid work model with 2-3 days onsite in the Montreal head office, located downtown. The successful candidate will work within a dynamic team spread across Canada and…
Added 7 hours ago
BP
Cook
Boston Pizza
Calgary, AB
- Full-time
…finish. They also believe in championing a fun and safe work environment and contribute to a thriving workplace…
Added 8 hours ago
BP
Prep Cook/ Kitchen Opener
Boston Pizza
Sherwood Park, AB
- Full-time
…manner. Willing to work with others to maintain a safe and clean environment. Wage starts at minimum but is negotiable based on experience. We'd Love for you to join our…
Added 8 hours ago
BP
Dish Washer
Boston Pizza
Sherwood Park, AB
- Part-time
Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
Added 9 hours ago
C
Accounts Receivable Clerk - Red River Co-op
Co-op
Winnipeg, MB
- Full-time
Red River Co-op is recruiting for the position of Accounts Receivable Clerk at our Head Office, located at 10 Prairie Way in Winnipeg, MB. This position reports to the Credit Manager.
Added 9 hours ago
CS
Manager, Food and Beverage BMO Centre - Full Time
Calgary Stampede
AB · CALGARY, AB
- Full-time
Foster a team environment where candid communication, proactive problem-solving, and honest feedback are the norm, and where people feel confident raising issues before they become…
Added 10 hours ago
RC
Dietitian
Retirement Concepts
Williams Lake, BC
- Contract
…to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively…

Rimes Technologies

Head of Client Experience - North America

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

About Rimes

Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.

The Opportunity

The Head of Client Experience – North America is responsible for leading and evolving Rimes’ client experience strategy across the North America region, ensuring clients receive a consistent, high-quality experience across products and services.

The role owns the regional client service framework and provides leadership oversight of senior client relationships, client feedback, service performance, and complex escalations within North America and other regions. Working closely with Sales, Account Management, Operations, Product, Technology, and global Client Experience leadership, the Head of Client Experience – North America ensures that client needs are understood, appropriately prioritized, and translated into meaningful action.

This role represents the voice of the North American client across Rimes, strengthens executive-level relationships, and supports client retention, advocacy, and sustainable revenue growth within the region.

Responsibilities:

Global Client Experience Strategy

Define and lead Rimes’ client experience strategy across North America, aligned with the company’s broader business and commercial objectives.
Develop, implement, and continuously improve a consistent client service framework.
Establish clear standards for client engagement, relationship governance, service reviews, feedback management, and escalation handling.
Advocate for the specific needs of North American clients while maintaining consistency with Rimes' global client experience approach.
Drive initiatives that enhance the client experience throughout the customer lifecycle and contribute to long-term client satisfaction and retention.

Strategic Client Relationship Management

Build and maintain trusted relationships with senior and executive-level stakeholders across Rimes’ key North American clients.
Act as an executive sponsor for strategically important, high-value, or complex client relationships.
Ensure that Rimes has a clear understanding of each strategic client’s business priorities, expectations, challenges, and evolving requirements.
Lead or participate in executive business reviews, strategic relationship discussions, and other senior client engagements.

Service Delivery and Operational Oversight

Provide regional oversight of the quality and consistency of service delivered to clients.
Work closely with regional, operational, and service teams to monitor significant client issues, delivery concerns, and emerging risks.
Ensure that material operational issues are managed with appropriate urgency, ownership, governance, and client communication.
Challenge and support teams to deliver sustainable resolutions rather than short-term fixes.

Global Escalation Management

Act as a senior escalation point for significant or complex client concerns.
Take executive ownership of material client escalations and coordinate the appropriate cross-functional and regional response.
Establish clear governance for escalation management, including ownership, decision-making, communication, and resolution expectations.
Ensure clients receive timely, transparent, and appropriate communication throughout the escalation process.

Commercial Partnership and Growth

Partner with Sales, Account Management, and regional commercial teams to support client retention, relationship growth, and long-term value.
Provide client insights that help identify evolving needs, expansion opportunities, and areas where Rimes can deliver additional value.
Contribute to strategic account planning, renewals, executive-client presentations, and selected business-development activities.
Participate in prospective-client discussions where senior client experience leadership would add value.

Cross-Functional and Regional Collaboration

Partner closely with global and regional teams to ensure a coordinated and consistent approach to client experience.
Bring together relevant stakeholders to resolve issues that cross geographic, organizational, product, or service boundaries.
Establish clear accountability between relationship owners, service teams, operational teams, and supporting functions.
Build strong working relationships with Sales, Account Management, Product, Technology, Operations, Risk, and other relevant teams.

Client Experience Governance and Reporting

Establish appropriate governance for reviewing client relationships, feedback, escalations, service risks, and improvement initiatives.
Define meaningful measures for monitoring the health and effectiveness of the client experience.
Provide regular reporting and insights to senior leadership on client trends, risks, priorities, and opportunities.
Ensure that client-experience data and feedback are used to inform business decisions and improvement plans.

Team Leadership and Capability Development

Provide leadership, direction, and support to the global Client Experience function.
Establish clear objectives, responsibilities, accountability, and ways of working across the team.
Develop the team’s capability in strategic relationship management, executive engagement, commercial awareness, problem-solving, and escalation management.
Build an inclusive, collaborative, and high-accountability working environment.

Requirements:

Bachelor’s degree or equivalent relevant professional experience.
Significant senior leadership experience in client experience, client services, relationship management, account management, or comparable client-facing function.
Experience in financial data, financial technology, managed data services, capital markets, investment management, or another complex B2B service environment.
Proven experience leading client experience or client relationship activities across multiple regions, markets, or business areas.

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Visit our Careers page to see our complete listings.

Apply About employer

More about this job

Responsibilities

Lead and evolve the client experience strategy and service framework across North America, overseeing strategic client relationships, service quality, feedback, and complex escalations. Partner with commercial and cross-functional teams to support retention and growth, establish client experience governance and reporting, and develop the global Client Experience team.

Requirements

Requires a bachelor’s degree or equivalent relevant professional experience and significant senior leadership experience in client experience, client services, relationship management, account management, or a comparable client-facing function. Candidates should have experience in a complex B2B service environment and a proven record leading client experience or relationship activities across multiple regions, markets, or business areas.

Skills

Client Experience Strategy
Client Service Frameworks
Service Delivery Oversight
Escalation Management
Client Retention
Commercial Partnership
Account Planning
Cross-Functional Collaboration
Client Feedback Management
Governance and Reporting
Risk Management
Team Leadership
Financial Data
Capital Markets

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Capital Markets
Financial Data
Financial Technology
Managed Data Services
Investment Management
Client Service Framework
Executive Sponsorship
Service Delivery
Escalation Management
Client Retention
Account Management
Strategic Account Planning
Client Feedback
Client Experience Governance
Service Performance
Risk Management
Cross-Functional Collaboration
Commercial Growth
Business Reviews
Team Leadership
Data-Driven Decision-Making

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