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Added 23 mins ago
BT
Client Service & Intake Administrator
Baker Tilly Canada
Iqaluit, NU
- Full-time
Reports to the designated office lead. Works closely with preparers, reviewers, partners/managers, and administrative support staff.
Added 53 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 53 mins ago
Quality Assurance Technician
State Window Corporation
Vaughan, ON
Reporting directly to the Senior Quality Assurance Manager on all matters. The Quality Assurance Technician is responsible for all Non-Conforming Reports (NCR), rejected material, quality…
Added 1 hour ago
GD
DYNAMITE - Team Leader FT - Carrefour de L'Estrie
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- Full-time
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Added 1 hour ago
IP
Supervisor - West
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Vancouver, BC
- Full-time
1-2 years of experience in a Supervisory/Team Lead capacity
Added 1 hour ago
BH
Client & Sales Specialist
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Hamilton, ON · Mississauga, ON
- Full-time
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Added 2 hours ago
DA
Business Systems & Project Manager
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Richmond, BC
- Full-time
Lead cross-functional internal projects from planning through execution
Added 2 hours ago
P
Processing Manager
Premier
London, ON
- Full-time
We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance,…
Added 3 hours ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Part-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 3 hours ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Full-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 3 hours ago
W
Supervisor Production & Inventory Control
Winpak
Winnipeg, MB
- Full-time
…join our Production and Inventory Control team in Winnipeg. Reporting to the Production and Inventory Control Manager, you will lead the team responsible for production planning,…
Added 3 hours ago
H
Head of Marketing
Haystack
Canada
- Full-time
Lead and manage the marketing operations, automation, and analytics functions while scaling the team and technology stack
Added 3 hours ago
IS
Fund Development Manager
InspireHealth Supportive Cancer Care
Vancouver, BC
- Full-time
Reporting to the Director of Development and working closely with the Development Officer and Sr. Marketing Manager, this role supports the planning and execution of major fundraising…
Added 3 hours ago
IW
Retail Sales Manager
Imagine Wireless Inc
Calgary, AB
- Full-time
Lead, coach, and motivate a team of Retail Sales Associates to achieve individual and store goals.
Added 3 hours ago
RO
Snowcat Operator- Groomer
Resorts of the Canadian Rockies
Kananaskis, AB
- Full-time
Under the direction of the Grooming Team Lead, this roll is a key member of the Grooming team. Ensuring the snow grooming equipment is operated safety and in accordance with the company…
Added 3 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 3 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 4 hours ago
V
Senior Manager, FP&A
Vaco
Markham, ON
- $140,000 to $155,000 CAD / year
- Full-time
Lead budgeting, forecasting, multi-year planning, management reporting, and financial analysis across multiple corporate functions
Added 4 hours ago
SM
Manager, Finance, Performance & Analytics
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Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 4 hours ago
CO
Application & Integration Technical Analyst
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- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 4 hours ago
CO
Manager, Digital Solutions
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- Full-time
Lead the development of dashboards, operational reporting, and decision-support tools
Added 4 hours ago
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Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
This is a management position reporting to the Inspector of Support Services. The incumbent will act in an advisory capacity to the senior police staff and Chief of Police in matters of…
Added 4 hours ago
JH
Operations Manager
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- Full-time
Reporting to the President, the Operations Manager will oversee scheduling, workload planning, and delivery timelines across both offices. Working closely with surveyors, engineers,…
Added 5 hours ago
RG
Senior Bookkeeper
Rothenbury Group
Newmarket, ON
- Full-time
…operating activities, bank accounts, departments, transactions, and reporting requirements. The person hired will be responsible for reconciliations, general-ledger accuracy, GST/HST…
Added 5 hours ago
MD
Architectural Team Lead - Entitlements
MG2 Design
ON · Ontario, Canada
- Full-time
MG2, an affiliate of Colliers Engineering & Design is currently looking for an Architectural Team Lead - Entitlements to join our Client Programs Market team in Toronto, ON! You will be…

Rimes Technologies

Head of Client Experience - North America

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

About Rimes

Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.

The Opportunity

The Head of Client Experience – North America is responsible for leading and evolving Rimes’ client experience strategy across the North America region, ensuring clients receive a consistent, high-quality experience across products and services.

The role owns the regional client service framework and provides leadership oversight of senior client relationships, client feedback, service performance, and complex escalations within North America and other regions. Working closely with Sales, Account Management, Operations, Product, Technology, and global Client Experience leadership, the Head of Client Experience – North America ensures that client needs are understood, appropriately prioritized, and translated into meaningful action.

This role represents the voice of the North American client across Rimes, strengthens executive-level relationships, and supports client retention, advocacy, and sustainable revenue growth within the region.

Responsibilities:

Global Client Experience Strategy

Define and lead Rimes’ client experience strategy across North America, aligned with the company’s broader business and commercial objectives.
Develop, implement, and continuously improve a consistent client service framework.
Establish clear standards for client engagement, relationship governance, service reviews, feedback management, and escalation handling.
Advocate for the specific needs of North American clients while maintaining consistency with Rimes' global client experience approach.
Drive initiatives that enhance the client experience throughout the customer lifecycle and contribute to long-term client satisfaction and retention.

Strategic Client Relationship Management

Build and maintain trusted relationships with senior and executive-level stakeholders across Rimes’ key North American clients.
Act as an executive sponsor for strategically important, high-value, or complex client relationships.
Ensure that Rimes has a clear understanding of each strategic client’s business priorities, expectations, challenges, and evolving requirements.
Lead or participate in executive business reviews, strategic relationship discussions, and other senior client engagements.

Service Delivery and Operational Oversight

Provide regional oversight of the quality and consistency of service delivered to clients.
Work closely with regional, operational, and service teams to monitor significant client issues, delivery concerns, and emerging risks.
Ensure that material operational issues are managed with appropriate urgency, ownership, governance, and client communication.
Challenge and support teams to deliver sustainable resolutions rather than short-term fixes.

Global Escalation Management

Act as a senior escalation point for significant or complex client concerns.
Take executive ownership of material client escalations and coordinate the appropriate cross-functional and regional response.
Establish clear governance for escalation management, including ownership, decision-making, communication, and resolution expectations.
Ensure clients receive timely, transparent, and appropriate communication throughout the escalation process.

Commercial Partnership and Growth

Partner with Sales, Account Management, and regional commercial teams to support client retention, relationship growth, and long-term value.
Provide client insights that help identify evolving needs, expansion opportunities, and areas where Rimes can deliver additional value.
Contribute to strategic account planning, renewals, executive-client presentations, and selected business-development activities.
Participate in prospective-client discussions where senior client experience leadership would add value.

Cross-Functional and Regional Collaboration

Partner closely with global and regional teams to ensure a coordinated and consistent approach to client experience.
Bring together relevant stakeholders to resolve issues that cross geographic, organizational, product, or service boundaries.
Establish clear accountability between relationship owners, service teams, operational teams, and supporting functions.
Build strong working relationships with Sales, Account Management, Product, Technology, Operations, Risk, and other relevant teams.

Client Experience Governance and Reporting

Establish appropriate governance for reviewing client relationships, feedback, escalations, service risks, and improvement initiatives.
Define meaningful measures for monitoring the health and effectiveness of the client experience.
Provide regular reporting and insights to senior leadership on client trends, risks, priorities, and opportunities.
Ensure that client-experience data and feedback are used to inform business decisions and improvement plans.

Team Leadership and Capability Development

Provide leadership, direction, and support to the global Client Experience function.
Establish clear objectives, responsibilities, accountability, and ways of working across the team.
Develop the team’s capability in strategic relationship management, executive engagement, commercial awareness, problem-solving, and escalation management.
Build an inclusive, collaborative, and high-accountability working environment.

Requirements:

Bachelor’s degree or equivalent relevant professional experience.
Significant senior leadership experience in client experience, client services, relationship management, account management, or comparable client-facing function.
Experience in financial data, financial technology, managed data services, capital markets, investment management, or another complex B2B service environment.
Proven experience leading client experience or client relationship activities across multiple regions, markets, or business areas.

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Visit our Careers page to see our complete listings.

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More about this job

Responsibilities

Lead and evolve the client experience strategy and service framework across North America, overseeing strategic client relationships, service quality, feedback, and complex escalations. Partner with commercial and cross-functional teams to support retention and growth, establish client experience governance and reporting, and develop the global Client Experience team.

Requirements

Requires a bachelor’s degree or equivalent relevant professional experience and significant senior leadership experience in client experience, client services, relationship management, account management, or a comparable client-facing function. Candidates should have experience in a complex B2B service environment and a proven record leading client experience or relationship activities across multiple regions, markets, or business areas.

Skills

Client Experience Strategy
Client Service Frameworks
Service Delivery Oversight
Escalation Management
Client Retention
Commercial Partnership
Account Planning
Cross-Functional Collaboration
Client Feedback Management
Governance and Reporting
Risk Management
Team Leadership
Financial Data
Capital Markets

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Capital Markets
Financial Data
Financial Technology
Managed Data Services
Investment Management
Client Service Framework
Executive Sponsorship
Service Delivery
Escalation Management
Client Retention
Account Management
Strategic Account Planning
Client Feedback
Client Experience Governance
Service Performance
Risk Management
Cross-Functional Collaboration
Commercial Growth
Business Reviews
Team Leadership
Data-Driven Decision-Making

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