Find work in Canada.

518,359 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
W
Senior Counsel, Litigation
Walmart
Mississauga, ON
- Full-time
…team. This is an exciting opportunity to work as a strategic partner with the business on a broad range of litigation matters. The ideal candidate will have at least 7 – 10 years of…
Added 1 min ago
W
(CAN) Deli Bakery Team Lead
Walmart
Hamilton, ON
- Full-time
10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 1 min ago
LC
Specialist, Talent Acquisition
Loblaw Companies Limited
Toronto, ON
- Full-time
…tech, and hard-to-fill positions. You will act as a strategic partner to hiring teams and leadership stakeholders to provide expert guidance and recommendations on talent strategies and…
Added 1 min ago
PC
Contract Recruiter
Pursuit Collection
Banff, AB · CAN - Banff Office (Operations)
- Full-time
Partner with Hiring Managers, Payroll, HRIS, and the People team to keep hiring accurate and on schedule.
Added 1 min ago
Delivery Driver
Sherwin-Williams
Langley (District), BC · Langley, BC
…complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based…
Added 1 min ago
ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…and Call It Spring - and proudly serve as the core footwear partner for Sperry in North America. We’re also a recognized wholesale and licensed partner, leading the design, sourcing, and…
Added 1 min ago
SH
Strategy Business Partner
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
…for the Decade Ahead. We are recruiting a Strategic Business Partner to help advance strategic initiatives through enterprise and corporate project delivery, advisory services and…
Added 1 min ago
Manager, Enterprise Solutions Engineering - Canada
NetApp, Inc.
Vancouver, BC · Toronto, ON
Candidates must be based in Toronto, Ontario, OR Vancouver Canada. Travel throughout Canada is expected to support the team, customers, and partner relationships.
Added 1 min ago
Administrative Assistant, Scotia Financial Planning - Edmonton, AB
Scotiabank
Edmonton, AB
Be a Trusted Business Partner; build cross-functional partnerships to optimize business outcomes.
Added 1 min ago
Manager, Corporate Function Finance (1 Year Contract)
Scotiabank
Toronto, ON
…controls, and management reporting while acting as a trusted partner to supported functions. The incumbent will primarily support Audit and Legal & Secretaries, partnering with function…
Added 1 min ago
SE
Director, DtC Commercial Sales
Samsung Electronics
Mississauga, ON
- Full-time
Develop strategies to accelerate B2B and SMB Channels at scale to multiple new External Partner sites and verticals in finance, government, student and direct accounts, including includes…
Added 1 min ago
G
Développeur(euse) web front-end senior / Senior Front-End Web Developer
Genetec
Brossard, QC
- Full-time
Added 1 min ago
G
Développeur(euse) web front-end senior / Senior Front-End Web Developer
Genetec
Montreal, QC
- Full-time
Added 1 min ago
Q
Senior Business Systems Analyst
Quantiphi
Toronto, ON
- Contract
…Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI driving measurable…
Added 1 min ago
HP
Administration, Finance and Operations Coordinator
HR Project Partners Inc.
Labrador City, NL
- Full-time
Serve as a trusted partner to leadership by coordinating key administrative functions that support business performance.
Added 1 min ago
HB
React Engineer - Montreal - Up to $200,000 CAD + Exceptional Bonuses/Benefits
Hunter Bond
Montreal, QC
- Full-time
Partner closely with quants to turn complex models and ML insights into intuitive UIs
Added 1 min ago
GM
Avocat(e) - Lawyer
Gameloft Montreal
Montreal, QC
- Contract
Reporting to the Director of Legal Affairs – Americas and Australia, you will act as a business partner to multiple teams across the company and contribute to a wide range of legal matters…
Added 1 min ago
S
🚀 Responsable principal(e), Opérations & Intégration des TI (IT Operations & Integration Lead)
Spordle
Boisbriand, QC
- Full-time
Added 1 min ago
IC
Senior Manager, Customer Segments & Growth (Partnerships & Operations)
Infotek Consulting Inc.
Toronto, ON
- $50 to $65 CAD / hour
- Contract
…strengthen the organization's value proposition, expand strategic partner relationships, drive customer acquisition, and improve operational…
Added 1 min ago
R
Operation Specialist Performance Measurement
RBC
Mississauga, ON
- Full-time
Exceptional relationship management and analytical skills. Ability to communicate and partner effectively with Front Office professionals to research and resolve performance related matters.
Added 1 min ago
R
Financial Planner
RBC
Toronto, ON
- Full-time
Ability to create a market presence, build COI relationships, and cultivate strong partner relationships
Added 1 min ago
A
Senior Accounts Payable/Project Accountant
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
…The role focuses on account reconciliations, affiliate and partner account tracking, investigation and resolution of accounting and cost issues, and ongoing audit support, helping maintain…
Added 1 min ago
PV
Full Time Sales Associate (Store 1402 - Spring Garden & South Park)
Pet Valu
Canada
- Full-time
All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet…
Added 1 min ago
PV
Part Time Sales Associate (Store 1430 - Quinpool)
Pet Valu
Canada
- Part-time
All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet…
Added 1 min ago
PV
Full Time Sales Associate (Store 1430 - Quinpool)
Pet Valu
Canada
- Full-time
All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet…

Rimes Technologies

Head of Client Experience - North America

Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

About Rimes

Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.

The Opportunity

The Head of Client Experience – North America is responsible for leading and evolving Rimes’ client experience strategy across the North America region, ensuring clients receive a consistent, high-quality experience across products and services.

The role owns the regional client service framework and provides leadership oversight of senior client relationships, client feedback, service performance, and complex escalations within North America and other regions. Working closely with Sales, Account Management, Operations, Product, Technology, and global Client Experience leadership, the Head of Client Experience – North America ensures that client needs are understood, appropriately prioritized, and translated into meaningful action.

This role represents the voice of the North American client across Rimes, strengthens executive-level relationships, and supports client retention, advocacy, and sustainable revenue growth within the region.

Responsibilities:

Global Client Experience Strategy

Define and lead Rimes’ client experience strategy across North America, aligned with the company’s broader business and commercial objectives.
Develop, implement, and continuously improve a consistent client service framework.
Establish clear standards for client engagement, relationship governance, service reviews, feedback management, and escalation handling.
Advocate for the specific needs of North American clients while maintaining consistency with Rimes' global client experience approach.
Drive initiatives that enhance the client experience throughout the customer lifecycle and contribute to long-term client satisfaction and retention.

Strategic Client Relationship Management

Build and maintain trusted relationships with senior and executive-level stakeholders across Rimes’ key North American clients.
Act as an executive sponsor for strategically important, high-value, or complex client relationships.
Ensure that Rimes has a clear understanding of each strategic client’s business priorities, expectations, challenges, and evolving requirements.
Lead or participate in executive business reviews, strategic relationship discussions, and other senior client engagements.

Service Delivery and Operational Oversight

Provide regional oversight of the quality and consistency of service delivered to clients.
Work closely with regional, operational, and service teams to monitor significant client issues, delivery concerns, and emerging risks.
Ensure that material operational issues are managed with appropriate urgency, ownership, governance, and client communication.
Challenge and support teams to deliver sustainable resolutions rather than short-term fixes.

Global Escalation Management

Act as a senior escalation point for significant or complex client concerns.
Take executive ownership of material client escalations and coordinate the appropriate cross-functional and regional response.
Establish clear governance for escalation management, including ownership, decision-making, communication, and resolution expectations.
Ensure clients receive timely, transparent, and appropriate communication throughout the escalation process.

Commercial Partnership and Growth

Partner with Sales, Account Management, and regional commercial teams to support client retention, relationship growth, and long-term value.
Provide client insights that help identify evolving needs, expansion opportunities, and areas where Rimes can deliver additional value.
Contribute to strategic account planning, renewals, executive-client presentations, and selected business-development activities.
Participate in prospective-client discussions where senior client experience leadership would add value.

Cross-Functional and Regional Collaboration

Partner closely with global and regional teams to ensure a coordinated and consistent approach to client experience.
Bring together relevant stakeholders to resolve issues that cross geographic, organizational, product, or service boundaries.
Establish clear accountability between relationship owners, service teams, operational teams, and supporting functions.
Build strong working relationships with Sales, Account Management, Product, Technology, Operations, Risk, and other relevant teams.

Client Experience Governance and Reporting

Establish appropriate governance for reviewing client relationships, feedback, escalations, service risks, and improvement initiatives.
Define meaningful measures for monitoring the health and effectiveness of the client experience.
Provide regular reporting and insights to senior leadership on client trends, risks, priorities, and opportunities.
Ensure that client-experience data and feedback are used to inform business decisions and improvement plans.

Team Leadership and Capability Development

Provide leadership, direction, and support to the global Client Experience function.
Establish clear objectives, responsibilities, accountability, and ways of working across the team.
Develop the team’s capability in strategic relationship management, executive engagement, commercial awareness, problem-solving, and escalation management.
Build an inclusive, collaborative, and high-accountability working environment.

Requirements:

Bachelor’s degree or equivalent relevant professional experience.
Significant senior leadership experience in client experience, client services, relationship management, account management, or comparable client-facing function.
Experience in financial data, financial technology, managed data services, capital markets, investment management, or another complex B2B service environment.
Proven experience leading client experience or client relationship activities across multiple regions, markets, or business areas.

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Visit our Careers page to see our complete listings.

Apply About employer

More about this job

Responsibilities

Lead and evolve the client experience strategy and service framework across North America, overseeing strategic client relationships, service quality, feedback, and complex escalations. Partner with commercial and cross-functional teams to support retention and growth, establish client experience governance and reporting, and develop the global Client Experience team.

Requirements

Requires a bachelor’s degree or equivalent relevant professional experience and significant senior leadership experience in client experience, client services, relationship management, account management, or a comparable client-facing function. Candidates should have experience in a complex B2B service environment and a proven record leading client experience or relationship activities across multiple regions, markets, or business areas.

Skills

Client Experience Strategy
Client Service Frameworks
Service Delivery Oversight
Escalation Management
Client Retention
Commercial Partnership
Account Planning
Cross-Functional Collaboration
Client Feedback Management
Governance and Reporting
Risk Management
Team Leadership
Financial Data
Capital Markets

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Capital Markets
Financial Data
Financial Technology
Managed Data Services
Investment Management
Client Service Framework
Executive Sponsorship
Service Delivery
Escalation Management
Client Retention
Account Management
Strategic Account Planning
Client Feedback
Client Experience Governance
Service Performance
Risk Management
Cross-Functional Collaboration
Commercial Growth
Business Reviews
Team Leadership
Data-Driven Decision-Making

Report this job