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Added 6 mins ago
ED
Senior Advisor, IT Financial Management - EN 956
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Position: Senior Advisor, IT Financial Management
Added 6 mins ago
I
Software Developer - Full Stack - Senior (Health)
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Backend Development: Senior-level Java, Node.js, REST API, and FHIR integration experience.
Added 7 mins ago
RT
Sr. Software Developer - Full Stack
Russell Tobin
Toronto, ON
- $90 to $95 CAD / hour
- Contract
Senior-level experience developing Java and Node.js services, REST APIs, FHIR integrations, event publishers and consumers, and production application logic.
Added 21 mins ago
W
Junior EIT geotechnical engineering
WSP
Victoria, BC
- Full-time
Support geotechnical investigations and engineering projects that contribute to safe, sustainable, and resilient infrastructure development.
Added 21 mins ago
YH
Driver II (part time)
Yee Hong Centre For Geriatric Care
Markham, ON · Toronto, ON · Scarborough McNicoll
- Part-time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…
Added 21 mins ago
Manager, Revenue Management, Private Banking
Scotiabank
Toronto, ON
…initiatives across the Private Banking portfolio through the development and maintenance of profitability models, pricing frameworks and reporting to support strategic decision-making.…
Added 21 mins ago
C
Video Producer, Scams Unit (English Services) (On Site)
CBC/Radio-Canada
Toronto, ON
- Full-time
CBC News is looking for a skilled video storyteller to support the development of our new scams unit - a team focused exclusively on decoding the latest scams and deceptive marketing…
Added 21 mins ago
C
Senior Writer, Scams Unit (English Services) (On-Site)
CBC/Radio-Canada
Toronto, ON
- Full-time
…schemes, deep-fakes and consumer fraud. We’re looking for a Senior Writer to tell the stories that will help Canadians make sense of what they can do to protect…
Added 21 mins ago
C
Senior Producer, Scams Unit (English Services) (On-Site)
CBC/Radio-Canada
Toronto, ON
- Full-time
We’re looking for a Senior Producer to help shape the programming while championing great journalistic content and the people behind it.
Added 21 mins ago
R
Senior Relationship Manager, Retail Financial Services
RBC
Montreal, QC
- Full-time
We are looking for a Senior Relationship Manager, Retail Financial Services to join our Automotive Finance team. In this strategic role, you will be responsible for developing and…
Added 36 mins ago
SS
Activation Aide Certified | Permanent Full Time|8:30am-4:30pm Days
Sienna Senior Living
Toronto, ON
- Full-time
Are you passionate about making a difference in the lives of others? Join our team at Sienna Senior Living Long Term Care and become a vital part of our resident-centered community. As a…
Added 36 mins ago
C
VP Senior Software Engineer – Java & Distributed Systems
Citi
Mississauga, ON
- Full-time
We're looking for a senior engineer who thinks clearly across the full product development lifecycle, from design through to production, and brings an AI-first mindset to how they work.
Added 36 mins ago
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Java Developer - Assistant Vice President
Citi
Mississauga, ON
- Full-time
As a Senior Java Backend Developer, you will design and build high-performance backend services that power large-scale data processing applications at Citi. You'll apply modern Java and…
Added 36 mins ago
C
Senior Audit Manager, Wealth Management
CIBC
Toronto, ON
- Full-time
…to business experience either in the banking and financial services world or internal / external audit assurance and consulting…
Added 36 mins ago
C
Senior Project Manager, IT
CIBC
Toronto, ON
- Full-time
…help CIBC serve clients and communities with confidence. As a Senior Project Manager, IT, you’ll lead the day-to-day delivery of complex technology projects, ensuring project controls,…
Added 36 mins ago
B
Mortgaga Specialist
BMO
Brampton, ON
- Full-time
Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.
Added 36 mins ago
BU
Instructor GERO 5P14 Winter D3
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
GER0 5P14 - Community Services for Older Adults
Added 36 mins ago
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Instructor GERO 5P13 Winter D3
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
1. PhD in health, gerontology or related or related discipline. If there are no qualified applicants, we will consider senior doctoral candidates.
Added 36 mins ago
SH
Software Developer - Enhance Ontario
Scarborough Health Network
EO Head Office
- Full-time
As a senior member of the Software and Development Team, the Senior Software Developer takes the lead on designing, architecting, and delivering web applications and integration solutions…
Added 36 mins ago
Project Manager
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Paradise, NL
Evaluation and management of vendors/subcontractors for services and/or equipment;
Added 36 mins ago
Engagement Analyst
Government of Alberta
AB
In addition, the Ministry works to align education with the needs of Alberta’s economy by promoting skills development, research, and innovation. It collaborates with educational…
Added 36 mins ago
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HR Business Partner
Stantec
Calgary, AB
- Full-time
…collaborative, and results-driven team. As part of our HR Client Services (HRCS) team, the HR Business Partner will be supporting leaders and employees throughout our various business…
Added 36 mins ago
S
Junior Civil Engineering Designer
Stantec
London, ON
- Full-time
Stantec has an active Community Development Group that provides services to the land development industry in London Region and surrounding areas. The role of a Junior Civil Engineering…
Added 36 mins ago
I
Senior Account Manager
Innovex
Calgary, AB
- Full-time
Innovex Canada is seeking a commercially driven Senior Account Manager to grow revenue, expand market share, and strengthen customer relationships across the well construction and…
Added 36 mins ago
NB
Senior Director Enterprise Architecture & Ontology
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Director, Enterprise Architecture & Ontology within the Enterprise Architecture team at National Bank means acting as the Senior Director responsible for Enterprise…

Rimes Technologies

Head of Client Experience - North America

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

About Rimes

Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.

The Opportunity

The Head of Client Experience – North America is responsible for leading and evolving Rimes’ client experience strategy across the North America region, ensuring clients receive a consistent, high-quality experience across products and services.

The role owns the regional client service framework and provides leadership oversight of senior client relationships, client feedback, service performance, and complex escalations within North America and other regions. Working closely with Sales, Account Management, Operations, Product, Technology, and global Client Experience leadership, the Head of Client Experience – North America ensures that client needs are understood, appropriately prioritized, and translated into meaningful action.

This role represents the voice of the North American client across Rimes, strengthens executive-level relationships, and supports client retention, advocacy, and sustainable revenue growth within the region.

Responsibilities:

Global Client Experience Strategy

Define and lead Rimes’ client experience strategy across North America, aligned with the company’s broader business and commercial objectives.
Develop, implement, and continuously improve a consistent client service framework.
Establish clear standards for client engagement, relationship governance, service reviews, feedback management, and escalation handling.
Advocate for the specific needs of North American clients while maintaining consistency with Rimes' global client experience approach.
Drive initiatives that enhance the client experience throughout the customer lifecycle and contribute to long-term client satisfaction and retention.

Strategic Client Relationship Management

Build and maintain trusted relationships with senior and executive-level stakeholders across Rimes’ key North American clients.
Act as an executive sponsor for strategically important, high-value, or complex client relationships.
Ensure that Rimes has a clear understanding of each strategic client’s business priorities, expectations, challenges, and evolving requirements.
Lead or participate in executive business reviews, strategic relationship discussions, and other senior client engagements.

Service Delivery and Operational Oversight

Provide regional oversight of the quality and consistency of service delivered to clients.
Work closely with regional, operational, and service teams to monitor significant client issues, delivery concerns, and emerging risks.
Ensure that material operational issues are managed with appropriate urgency, ownership, governance, and client communication.
Challenge and support teams to deliver sustainable resolutions rather than short-term fixes.

Global Escalation Management

Act as a senior escalation point for significant or complex client concerns.
Take executive ownership of material client escalations and coordinate the appropriate cross-functional and regional response.
Establish clear governance for escalation management, including ownership, decision-making, communication, and resolution expectations.
Ensure clients receive timely, transparent, and appropriate communication throughout the escalation process.

Commercial Partnership and Growth

Partner with Sales, Account Management, and regional commercial teams to support client retention, relationship growth, and long-term value.
Provide client insights that help identify evolving needs, expansion opportunities, and areas where Rimes can deliver additional value.
Contribute to strategic account planning, renewals, executive-client presentations, and selected business-development activities.
Participate in prospective-client discussions where senior client experience leadership would add value.

Cross-Functional and Regional Collaboration

Partner closely with global and regional teams to ensure a coordinated and consistent approach to client experience.
Bring together relevant stakeholders to resolve issues that cross geographic, organizational, product, or service boundaries.
Establish clear accountability between relationship owners, service teams, operational teams, and supporting functions.
Build strong working relationships with Sales, Account Management, Product, Technology, Operations, Risk, and other relevant teams.

Client Experience Governance and Reporting

Establish appropriate governance for reviewing client relationships, feedback, escalations, service risks, and improvement initiatives.
Define meaningful measures for monitoring the health and effectiveness of the client experience.
Provide regular reporting and insights to senior leadership on client trends, risks, priorities, and opportunities.
Ensure that client-experience data and feedback are used to inform business decisions and improvement plans.

Team Leadership and Capability Development

Provide leadership, direction, and support to the global Client Experience function.
Establish clear objectives, responsibilities, accountability, and ways of working across the team.
Develop the team’s capability in strategic relationship management, executive engagement, commercial awareness, problem-solving, and escalation management.
Build an inclusive, collaborative, and high-accountability working environment.

Requirements:

Bachelor’s degree or equivalent relevant professional experience.
Significant senior leadership experience in client experience, client services, relationship management, account management, or comparable client-facing function.
Experience in financial data, financial technology, managed data services, capital markets, investment management, or another complex B2B service environment.
Proven experience leading client experience or client relationship activities across multiple regions, markets, or business areas.

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Visit our Careers page to see our complete listings.

Apply About employer

More about this job

Responsibilities

Lead and evolve the client experience strategy and service framework across North America, overseeing strategic client relationships, service quality, feedback, and complex escalations. Partner with commercial and cross-functional teams to support retention and growth, establish client experience governance and reporting, and develop the global Client Experience team.

Requirements

Requires a bachelor’s degree or equivalent relevant professional experience and significant senior leadership experience in client experience, client services, relationship management, account management, or a comparable client-facing function. Candidates should have experience in a complex B2B service environment and a proven record leading client experience or relationship activities across multiple regions, markets, or business areas.

Skills

Client Experience Strategy
Client Service Frameworks
Service Delivery Oversight
Escalation Management
Client Retention
Commercial Partnership
Account Planning
Cross-Functional Collaboration
Client Feedback Management
Governance and Reporting
Risk Management
Team Leadership
Financial Data
Capital Markets

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Capital Markets
Financial Data
Financial Technology
Managed Data Services
Investment Management
Client Service Framework
Executive Sponsorship
Service Delivery
Escalation Management
Client Retention
Account Management
Strategic Account Planning
Client Feedback
Client Experience Governance
Service Performance
Risk Management
Cross-Functional Collaboration
Commercial Growth
Business Reviews
Team Leadership
Data-Driven Decision-Making

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