Client Care Coordinator (Temporary), Cambridge
- Toronto, ON, Canada
Temporary
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Job details
- Job type
- Temporary
- Experience
- 3+ years of experience Supply Chain, Operations, or Customer Service in a fast-paced luxury retail environment.
- Posting language
- English
- Posted
Original job description
Position
The Client Care Coordinator facilitates a seamless, exceptional client journey for aftercare inquiries and services with a focus on workshop operations, logistics, and performance. This role is based in our Cambridge, Canada office.
Job Responsibilities
Repair & Aftercare Operations
The Client Care Coordinator facilitates a seamless, exceptional client journey for aftercare inquiries and services with a focus on workshop operations, logistics, and performance. This role is based in our Cambridge, Canada office.
Job Responsibilities
Repair & Aftercare Operations
- Streamline communication and logistics across workshops, stores, and clients.
- Oversee receiving, tracking, label creation, and order dispatching.
- Liaise with shipping providers for optimal service.
- Verify incoming goods against documents; inspect products to validate total repair requirements.
- Handle replacements, upgrades, and “beyond repair” cases.
- Support spare parts inventory management and distribution.
- Perform simple repairs to assist with the Technician’s queue.
- Partner with Client Services and Store teams to ensure a smooth client journey and satisfaction.
- Manage high volumes of aftercare and repair inquiries.
- Estimate quotes and delivery timelines for repairs and spare parts.
- Handle workshop-related client complaints; offer creative solutions and timely resolution.
- Conduct post-repair detractor calls.
- Maintain accurate and complete records in RMS, CEGID, and Salesforce; reconcile RMS
- Process order invoicing, payments, tax calculation, and reminders.
- Manage quotation modifications, approvals, and reminders.
- Follow communication procedures, guidelines, and policies.
- 3+ years of experience Supply Chain, Operations, or Customer Service in a fast-paced luxury retail environment.
- Strong analytical, organizational, and communication skills.
- Exceptional verbal and written communication skills, strong phone contact handling, and active listening.
- Track record of exceeding quotas.
- Familiarity with CRM practices; client centric approach with strong commercial awareness.
- Ability to adapt to different personalities, demonstrating excellent interpersonal skills.
- Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.
- Adept in multi-tasking, prioritizizing, and managing time effectively.
- High school degree required
More about this job
Responsibilities
The Client Care Coordinator facilitates a seamless client journey for aftercare inquiries and services, focusing on workshop operations and logistics. Responsibilities include managing communication, overseeing repairs, and ensuring client satisfaction.
Requirements
Candidates should have 3+ years of experience in Supply Chain, Operations, or Customer Service within a luxury retail environment. Strong analytical, organizational, and communication skills are essential, along with a client-centric approach.
Skills
- Client Care
- Communication
- Logistics
- Problem Solving
- Customer Service
- Data Management
- Inventory Management
- Analytical Skills
- Organizational Skills
- Multi-tasking
- Time Management
- Interpersonal Skills
- Salesforce
- RMS
- CEGID
- Repair Operations
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Retail
- Logistics
Keywords
- Client Care
- Repair Operations
- Aftercare
- Logistics
- Customer Service
- Salesforce
- RMS
- CEGID
- Inventory Management
- Communication
- Problem Solving
- Luxury Retail
- Data Management
- Analytical Skills
- Organizational Skills
- Multi-tasking