Student Success Coordinator

Role Overview

As Student Success Coordinator, you'll be the primary point of contact for students enrolled in Ripotek's training programs. You'll manage the student lifecycle from enrollment through graduation and job placement, ensuring every student has the support and resources they need to succeed. This role combines operations, student advising, career coaching, and community building.

Key Responsibilities

Student Onboarding & Operations (30%)

• Manage enrollment process: paperwork, payment processing, system access setup
• Onboard new students: welcome emails, orientation, learning platform setup
• Maintain student records in CRM (HubSpot) and LMS (Thinkific)
• Coordinate class schedules, room bookings (for in-person sessions), and Zoom links
• Send weekly announcements, reminders, and updates to students
• Track attendance and follow up with students who miss classes
• Process requests for leaves of absence, deferrals, and withdrawals
• Manage equipment loans (laptops, webcams) for students who need them
• Coordinate with instructors on student issues and accommodations
  
  

Student Support & Advising (25%)

• Serve as first point of contact for student questions and concerns
• Monitor student engagement and proactively reach out to struggling students
• Conduct check-in calls/meetings with at-risk students
• Connect students with appropriate resources (tutoring, mental health, financial aid)
• Facilitate peer study groups and learning communities
• Mediate conflicts between students or with instructors
• Gather and act on student feedback (surveys, 1-on-1 conversations)
• Maintain "pulse" on student sentiment and escalate issues to leadership
  
  

Career Services & Job Placement (30%)

• Review and provide feedback on student resumes and LinkedIn profiles
• Conduct mock technical interviews and behavioral interviews
• Teach job search strategies and networking skills
• Connect students with hiring partners and job opportunities
• Track student job search progress and outcomes (placement rate is key KPI)
• Maintain relationships with alumni and hiring companies
• Organize employer info sessions and recruiting events
• Prepare students for technical assessments and interviews
• Celebrate student wins (job offers, certifications) across social media
  
  

Community Building & Events (10%)

• Plan and execute student events (kickoff parties, graduation ceremonies, alumni meetups)
• Manage student Slack workspace (moderate, engage, share resources)
• Create a sense of community and belonging among students
• Recognize student achievements (spotlight features, awards)
• Foster peer-to-peer support and mentorship
• Coordinate guest speaker sessions with industry professionals
  
  

Reporting & Process Improvement (5%)

• Track and report on key metrics (enrollment, retention, satisfaction, placement)
• Identify trends and recommend improvements to student experience
• Document processes and create standard operating procedures
• Contribute to marketing efforts (student testimonials, success stories)
• Participate in program reviews and continuous improvement initiatives
  
  

Experience

Required Qualifications

• 2+ years in student services, customer success, academic advising, or related role
• Experience working with adult learners or career-change students
• Background in education, training, or edtech (bootcamp experience a plus)
• Demonstrated ability to build relationships and earn trust
• Experience managing multiple priorities and deadlines
  
  

Skills

Communication:

Excellent written and verbal communication skills

Empathy

Ability to understand student challenges and provide appropriate support

Organization

Strong project management and administrative skills

Tech Savvy

Comfortable with CRMs, LMS platforms, Slack, Zoom, Google Workspace

Problem Solving

Resourceful and solutions-oriented when students face obstacles

Career Coaching

Basic understanding of resumes, LinkedIn, job search strategies

Data-Driven

Comfortable tracking metrics and using data to inform decisions

Soft Skills

• Genuine passion for helping people succeed
• High emotional intelligence and active listening skills
• Patient and calm under pressure
• Proactive and takes initiative
• Detail-oriented with strong follow-through
• Collaborative and team-oriented
• Positive, encouraging attitude
  
  

Preferred Qualifications

• ✓Bachelor's degree in Education, Psychology, Social Work, or related field
• ✓Experience with bootcamp or technical training programs
• ✓Knowledge of data/tech careers and hiring landscape
• ✓Familiarity with LinkedIn Recruiter and job boards
• ✓Certified career coach or counselor
• ✓Experience with Salesforce, HubSpot, or similar CRM
• ✓Bilingual (French or other language) is an asset
• ✓Background in HR or talent acquisition
  
  

What We Offer

Compensation & Benefits

• Salary: $55K-$70K based on experience
• Annual performance bonus (5-10% of salary based on placement metrics)
• RRSP matching (3% of salary)
• Comprehensive health, dental, and vision benefits
• Professional development budget ($2,000/year)
• Wellness stipend ($500/year for gym, mental health, etc.)
  
  

Work Environment

• Hybrid: 3 days/week in Calgary office, 2 days remote
• Flexible hours (some evening availability needed 2-3 nights/week for student calls)
• Modern downtown office with collaborative spaces
• Laptop and home office setup allowance
• Casual dress code
  
  

Growth & Impact

• Directly impact students' career transformations - watch them go from unemployed to thriving in 3-6 months
• Build a tight-knit student community from scratch
• Shape the student experience as we scale programs
• Opportunity to grow into Director of Student Success role
• Cross-functional exposure (marketing, sales, curriculum)
  
  

Culture

• Mission-driven organization focused on student outcomes
• Supportive, collaborative team environment
• Celebrate wins together (student job offers are team celebrations!)
• Work-life balance respected (no weekend work)
• Inclusive and welcoming culture
  
  

Typical Week

Monday

Team meeting, student check-in calls, resume reviews

Tuesday

In-office (student meetings, employer outreach, admin tasks)

Wednesday

In-office (orientation for new cohort, 1-on-1s)

Thursday

Remote (Slack engagement, mock interviews, reporting)

Friday

Remote (planning next week, professional development)

Evening

Available for student calls 2-3x/week (6-8pm MT)

Interview Process

1

Phone Screen (30 min)

HR and hiring manager

2

Scenario Interview (45 min)

Respond to student situations (role play)

3

Career Coaching Demo (30 min)

Review a sample resume and provide feedback

4

Team Fit (30 min)

Meet with instructors and operations team

5

Reference Checks

2 professional references

Ready to Change Lives?

Help students transform their careers and achieve their dreams in the data field.