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Ripotek Technologies Inc.

Student Success Coordinator

Calgary, AB, Canada

Salary: $55K-$70K based on experience · Full-time

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Job details

Pay: Salary: $55K-$70K based on experience
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Role Overview

As Student Success Coordinator, you'll be the primary point of contact for students enrolled in Ripotek's training programs. You'll manage the student lifecycle from enrollment through graduation and job placement, ensuring every student has the support and resources they need to succeed. This role combines operations, student advising, career coaching, and community building.

Key Responsibilities

Student Onboarding & Operations (30%)

Manage enrollment process: paperwork, payment processing, system access setup
Onboard new students: welcome emails, orientation, learning platform setup
Maintain student records in CRM (HubSpot) and LMS (Thinkific)
Coordinate class schedules, room bookings (for in-person sessions), and Zoom links
Send weekly announcements, reminders, and updates to students
Track attendance and follow up with students who miss classes
Process requests for leaves of absence, deferrals, and withdrawals
Manage equipment loans (laptops, webcams) for students who need them
Coordinate with instructors on student issues and accommodations

Student Support & Advising (25%)

Serve as first point of contact for student questions and concerns
Monitor student engagement and proactively reach out to struggling students
Conduct check-in calls/meetings with at-risk students
Connect students with appropriate resources (tutoring, mental health, financial aid)
Facilitate peer study groups and learning communities
Mediate conflicts between students or with instructors
Gather and act on student feedback (surveys, 1-on-1 conversations)
Maintain "pulse" on student sentiment and escalate issues to leadership

Career Services & Job Placement (30%)

Review and provide feedback on student resumes and LinkedIn profiles
Conduct mock technical interviews and behavioral interviews
Teach job search strategies and networking skills
Connect students with hiring partners and job opportunities
Track student job search progress and outcomes (placement rate is key KPI)
Maintain relationships with alumni and hiring companies
Organize employer info sessions and recruiting events
Prepare students for technical assessments and interviews
Celebrate student wins (job offers, certifications) across social media

Community Building & Events (10%)

Plan and execute student events (kickoff parties, graduation ceremonies, alumni meetups)
Manage student Slack workspace (moderate, engage, share resources)
Create a sense of community and belonging among students
Recognize student achievements (spotlight features, awards)
Foster peer-to-peer support and mentorship
Coordinate guest speaker sessions with industry professionals

Reporting & Process Improvement (5%)

Track and report on key metrics (enrollment, retention, satisfaction, placement)
Identify trends and recommend improvements to student experience
Document processes and create standard operating procedures
Contribute to marketing efforts (student testimonials, success stories)
Participate in program reviews and continuous improvement initiatives

Experience

Required Qualifications

2+ years in student services, customer success, academic advising, or related role
Experience working with adult learners or career-change students
Background in education, training, or edtech (bootcamp experience a plus)
Demonstrated ability to build relationships and earn trust
Experience managing multiple priorities and deadlines

Skills

Communication:

Excellent written and verbal communication skills

Empathy

Ability to understand student challenges and provide appropriate support

Organization

Strong project management and administrative skills

Tech Savvy

Comfortable with CRMs, LMS platforms, Slack, Zoom, Google Workspace

Problem Solving

Resourceful and solutions-oriented when students face obstacles

Career Coaching

Basic understanding of resumes, LinkedIn, job search strategies

Data-Driven

Comfortable tracking metrics and using data to inform decisions

Soft Skills

Genuine passion for helping people succeed
High emotional intelligence and active listening skills
Patient and calm under pressure
Proactive and takes initiative
Detail-oriented with strong follow-through
Collaborative and team-oriented
Positive, encouraging attitude

Preferred Qualifications

✓Bachelor's degree in Education, Psychology, Social Work, or related field
✓Experience with bootcamp or technical training programs
✓Knowledge of data/tech careers and hiring landscape
✓Familiarity with LinkedIn Recruiter and job boards
✓Certified career coach or counselor
✓Experience with Salesforce, HubSpot, or similar CRM
✓Bilingual (French or other language) is an asset
✓Background in HR or talent acquisition

What We Offer

Compensation & Benefits

Salary: $55K-$70K based on experience
Annual performance bonus (5-10% of salary based on placement metrics)
RRSP matching (3% of salary)
Comprehensive health, dental, and vision benefits
Professional development budget ($2,000/year)
Wellness stipend ($500/year for gym, mental health, etc.)

Work Environment

Hybrid: 3 days/week in Calgary office, 2 days remote
Flexible hours (some evening availability needed 2-3 nights/week for student calls)
Modern downtown office with collaborative spaces
Laptop and home office setup allowance
Casual dress code

Growth & Impact

Directly impact students' career transformations - watch them go from unemployed to thriving in 3-6 months
Build a tight-knit student community from scratch
Shape the student experience as we scale programs
Opportunity to grow into Director of Student Success role
Cross-functional exposure (marketing, sales, curriculum)

Culture

Mission-driven organization focused on student outcomes
Supportive, collaborative team environment
Celebrate wins together (student job offers are team celebrations!)
Work-life balance respected (no weekend work)
Inclusive and welcoming culture

Typical Week

Monday

Team meeting, student check-in calls, resume reviews

Tuesday

In-office (student meetings, employer outreach, admin tasks)

Wednesday

In-office (orientation for new cohort, 1-on-1s)

Thursday

Remote (Slack engagement, mock interviews, reporting)

Friday

Remote (planning next week, professional development)

Evening

Available for student calls 2-3x/week (6-8pm MT)

Interview Process

1

Phone Screen (30 min)

HR and hiring manager

2

Scenario Interview (45 min)

Respond to student situations (role play)

3

Career Coaching Demo (30 min)

Review a sample resume and provide feedback

4

Team Fit (30 min)

Meet with instructors and operations team

5

Reference Checks

2 professional references

Ready to Change Lives?

Help students transform their careers and achieve their dreams in the data field.

Apply About employer

More about this job

Responsibilities

Manage the student lifecycle from enrollment through graduation and job placement, including onboarding, records, scheduling, advising, and support. Coach students on job searches and interviews, connect them with employers, build community, and track outcomes to improve student success.

Requirements

Requires at least two years of experience in student services, customer success, academic advising, or a related role, along with experience supporting adult learners or career changers. Candidates should have strong communication, empathy, organization, technology, and career-coaching skills; a related bachelor's degree and bootcamp or technical training experience are preferred.

Skills

Student Advising
Career Coaching
Student Support
Communication
Empathy
Organization
Project Management
CRM Management
Learning Management Systems
Resume Review
Interview Coaching
Job Placement
Data Tracking
Community Building
Conflict Mediation
Process Improvement

Benefits

Annual Performance Bonus
RRSP Matching
Health Benefits
Dental Benefits
Vision Benefits
Professional Development Budget
Wellness Stipend
Flexible Hours
Laptop and Home Office Setup Allowance

Visa sponsorship

Not detected in the job text

Keywords

HubSpot
Thinkific
CRM
LMS
Slack
Zoom
Google Workspace
Student Onboarding
Student Advising
Adult Learners
Career Coaching
Resume Review
LinkedIn Profiles
Mock Interviews
Job Search Strategies
Job Placement
Hiring Partners
Student Engagement
Attendance Tracking
Student Retention
Placement Metrics
Data-Driven Decision-Making
Process Improvement
Standard Operating Procedures
Technical Training
Data Careers
LinkedIn Recruiter
Talent Acquisition

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