Role Overview
As Student Success Coordinator, you'll be the primary point of contact for students enrolled in Ripotek's training programs. You'll manage the student lifecycle from enrollment through graduation and job placement, ensuring every student has the support and resources they need to succeed. This role combines operations, student advising, career coaching, and community building.
Key Responsibilities
Student Onboarding & Operations (30%)
- Manage enrollment process: paperwork, payment processing, system access setup
- Onboard new students: welcome emails, orientation, learning platform setup
- Maintain student records in CRM (HubSpot) and LMS (Thinkific)
- Coordinate class schedules, room bookings (for in-person sessions), and Zoom links
- Send weekly announcements, reminders, and updates to students
- Track attendance and follow up with students who miss classes
- Process requests for leaves of absence, deferrals, and withdrawals
- Manage equipment loans (laptops, webcams) for students who need them
- Coordinate with instructors on student issues and accommodations
Student Support & Advising (25%)
- Serve as first point of contact for student questions and concerns
- Monitor student engagement and proactively reach out to struggling students
- Conduct check-in calls/meetings with at-risk students
- Connect students with appropriate resources (tutoring, mental health, financial aid)
- Facilitate peer study groups and learning communities
- Mediate conflicts between students or with instructors
- Gather and act on student feedback (surveys, 1-on-1 conversations)
- Maintain "pulse" on student sentiment and escalate issues to leadership
Career Services & Job Placement (30%)
- Review and provide feedback on student resumes and LinkedIn profiles
- Conduct mock technical interviews and behavioral interviews
- Teach job search strategies and networking skills
- Connect students with hiring partners and job opportunities
- Track student job search progress and outcomes (placement rate is key KPI)
- Maintain relationships with alumni and hiring companies
- Organize employer info sessions and recruiting events
- Prepare students for technical assessments and interviews
- Celebrate student wins (job offers, certifications) across social media
Community Building & Events (10%)
- Plan and execute student events (kickoff parties, graduation ceremonies, alumni meetups)
- Manage student Slack workspace (moderate, engage, share resources)
- Create a sense of community and belonging among students
- Recognize student achievements (spotlight features, awards)
- Foster peer-to-peer support and mentorship
- Coordinate guest speaker sessions with industry professionals
Reporting & Process Improvement (5%)
- Track and report on key metrics (enrollment, retention, satisfaction, placement)
- Identify trends and recommend improvements to student experience
- Document processes and create standard operating procedures
- Contribute to marketing efforts (student testimonials, success stories)
- Participate in program reviews and continuous improvement initiatives
Experience
Required Qualifications
- 2+ years in student services, customer success, academic advising, or related role
- Experience working with adult learners or career-change students
- Background in education, training, or edtech (bootcamp experience a plus)
- Demonstrated ability to build relationships and earn trust
- Experience managing multiple priorities and deadlines
Skills
Communication:
Excellent written and verbal communication skills
Empathy
Ability to understand student challenges and provide appropriate support
Organization
Strong project management and administrative skills
Tech Savvy
Comfortable with CRMs, LMS platforms, Slack, Zoom, Google Workspace
Problem Solving
Resourceful and solutions-oriented when students face obstacles
Career Coaching
Basic understanding of resumes, LinkedIn, job search strategies
Data-Driven
Comfortable tracking metrics and using data to inform decisions
Soft Skills
- Genuine passion for helping people succeed
- High emotional intelligence and active listening skills
- Patient and calm under pressure
- Proactive and takes initiative
- Detail-oriented with strong follow-through
- Collaborative and team-oriented
- Positive, encouraging attitude
Preferred Qualifications
- ✓Bachelor's degree in Education, Psychology, Social Work, or related field
- ✓Experience with bootcamp or technical training programs
- ✓Knowledge of data/tech careers and hiring landscape
- ✓Familiarity with LinkedIn Recruiter and job boards
- ✓Certified career coach or counselor
- ✓Experience with Salesforce, HubSpot, or similar CRM
- ✓Bilingual (French or other language) is an asset
- ✓Background in HR or talent acquisition
What We Offer
Compensation & Benefits
- Salary: $55K-$70K based on experience
- Annual performance bonus (5-10% of salary based on placement metrics)
- RRSP matching (3% of salary)
- Comprehensive health, dental, and vision benefits
- Professional development budget ($2,000/year)
- Wellness stipend ($500/year for gym, mental health, etc.)
Work Environment
- Hybrid: 3 days/week in Calgary office, 2 days remote
- Flexible hours (some evening availability needed 2-3 nights/week for student calls)
- Modern downtown office with collaborative spaces
- Laptop and home office setup allowance
- Casual dress code
Growth & Impact
- Directly impact students' career transformations - watch them go from unemployed to thriving in 3-6 months
- Build a tight-knit student community from scratch
- Shape the student experience as we scale programs
- Opportunity to grow into Director of Student Success role
- Cross-functional exposure (marketing, sales, curriculum)
Culture
- Mission-driven organization focused on student outcomes
- Supportive, collaborative team environment
- Celebrate wins together (student job offers are team celebrations!)
- Work-life balance respected (no weekend work)
- Inclusive and welcoming culture
Typical Week
Monday
Team meeting, student check-in calls, resume reviews
Tuesday
In-office (student meetings, employer outreach, admin tasks)
Wednesday
In-office (orientation for new cohort, 1-on-1s)
Thursday
Remote (Slack engagement, mock interviews, reporting)
Friday
Remote (planning next week, professional development)
Evening
Available for student calls 2-3x/week (6-8pm MT)
Interview Process
1
Phone Screen (30 min)
HR and hiring manager
2
Scenario Interview (45 min)
Respond to student situations (role play)
3
Career Coaching Demo (30 min)
Review a sample resume and provide feedback
4
Team Fit (30 min)
Meet with instructors and operations team
5
Reference Checks
2 professional references
Ready to Change Lives?
Help students transform their careers and achieve their dreams in the data field.
