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Added 2 months ago
OCS Technician
Alstom
ON · Eglinton, ON
Elevated Work Platform / Aerial Lift Certification.
Added 2 months ago
JE
Sales & Operations Planning Manager (S&OP)
JDRF Electromag Engineering Inc.
Mississauga, ON
- Full-time
Leverage Microsoft ecosystem tools (Business Central, Dynamics 365, Power Platform) to automate and improve supply planning and reporting workflows.
Added 3 months ago
C
Architecte de données
CGI
Montreal, QC
- Full-time
…operational and analytical needs of an information-sharing platform focused on sustainable mobility. Working closely with business teams and technology experts, you will be responsible for…
Added 2 months ago
T
Data Analyst
TBWA\Worldwide
Toronto, ON
- Full-time
…uncover key business insights and solve complex problems with the power of…
Added 2 months ago
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Account Executive
Grey
Toronto, ON
- Full-time
…move people, business, and the world forward – harnessing the power of creativity to solve business problems – for the world’s most influential brands. Our core values – creativity, unity,…
Added 2 months ago
C
Senior Funds Lawyer
Carta
Toronto, ON
- Full-time
Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services,…
Added 2 months ago
Electrical Apprentices
Surepoint Group
Fort St. John, BC
Pull, identify, gland, and terminate power, control, and instrumentation cables.
Added 2 months ago
Journeyman Electrician
Surepoint Group
Fort St. John, BC
Install and commission electrical equipment including MCCs, switchgear, transformers, VFDs, batteries, solar power systems, heat trace systems, motors, and associated control equipment.
Added 2 months ago
SM
Software Engineer
Sonus Microsystems
Vancouver, BC
- Full-time
At Sonus, we believe earlier access to diagnostic insight has the power to change and save lives. We are building the next generation of ultrasound technology to help bring advanced medical…
Added 2 months ago
V
Software Developer, III
Verily
Waterloo, ON
- Full-time
Verily Health is a data platform and technology company purpose-built to power AI-enabled precision health solutions that accelerate research and improve care for individuals and…
Added 2 months ago
Senior Project Manager, Markets
Miller Thomson
Toronto, ON
This position also serves as the business owner of the firm's CRM platform and leads the Markets Technology team responsible for supporting CRM, marketing technologies, user adoption, and…
Added 2 months ago
Senior Software Engineer - Cloud Platform & Data Architecture
MultiTech
Toronto, ON
SUMMARY: You will architect, lead and build the foundational cloud platform services that power mCloud. This role will lead development of enterprise identity, device management, billing,…
Added 2 months ago
Cloud Sales Representative (CSR), AWS Canada
Amazon
Vancouver, BC · Toronto, ON
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the…
Added 2 months ago
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Account Solution Engineer
Salesforce
Toronto, ON · Montreal, QC · Canada - Toronto
- Full-time
In addition, we have Core Teams that sell the entire Salesforce Platform and our Co Prime teams specialize in a specific cloud solution including but not limited to Service Cloud, Marketing…
Added 2 months ago
MO
Business Development Manager
Meridian OneCap Credit Corp.
Toronto, ON
- Full-time
Added 2 months ago
XE
People & Culture Business Partner
XR Extreme Reach
Remote, Canada
- Full-time
- Remote
…manage every stage of the advertising lifecycle through a single platform that connects production, assets, rights, delivery, and…
Added 2 months ago
NA
Plumber or Pipefitter Journeyperson
North America Construction (1993) Ltd. - NAC Constructors Ltd.
Brandon, MB
- Full-time
Cut and bore holes in structures, such as bulkheads, decks, walls, and mains, prior to pipe installation, using hand and power tools.
Added 2 months ago
A
Principal Experience Design Engineer, AI Frameworks
Autodesk
Vancouver, BC · Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
…Engineering, Construction (AEC) Division. We are bringing the power of AI agents to our customers design problems while simultaneously rapidly evolving the way we design and develop…
Added 2 months ago
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Senior Rendering Programmer - Mobile | Programmeur ou programmeuse senior en rendu - Mobile
NBCUniversal
Montreal, QC
- Full-time
…high‑quality visuals within strict performance, memory, and power constraints across a wide range of mobile devices. You work closely with Art, Tech Art, Engine, and Gameplay teams to…
Added 2 months ago
HI
Director, Digital Solutions
HUB International
Woodbridge, ON
- Full-time
The DDS plays a key role in enhancing the advisor technology experience, ensuring seamless platform integration, security, and compliance. They provide thought leadership on technology in…
Added 3 months ago
TH
Project Manager – Software Implementation (Defined Benefit, Defined Contribution & Benefits)
TELUS Health
Toronto, ON
- Full-time
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of…
Added 2 months ago
AB
Account Executive
AppHelp by AppDirect
Montreal, QC
- Full-time
…around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for…
Added 2 months ago
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Mobile Developer (.NET MAUI)
BusPlanner
Remote, Canada
- Full-time
- Remote
We are looking for a Mobile Developer who will take full, end-to-end ownership of the BusPlanner mobile application portfolio. This is not a role where someone else builds the platform and…
Added 2 months ago
UT
Staff Software Engineer, Gaming AI
Unity Technologies
Montreal, QC · CAN-Montreal
- Full-time
…for leading the delivery of cloud services and features that power this platform. This is new and challenging work at the center of Unity's AI…
Added 2 months ago
Client Support Analyst
Ripple
Toronto, ON
Get hands-on with the systems and workflows that power our platform and client success. You’ll play a key role in keeping operations running smoothly while continuously improving how we…

Ripple

Client Support Analyst

Toronto, ON, Canada

$88,000 - $105,000 CAD

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Job details

Pay: $88,000 - $105,000 CAD
Posting language: English
Posted: Sep 1, 2026

Original job description

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management.

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve addressing client issues and inquiries promptly and professionally. You will collaborate with various teams to deliver expert client solutions. This role offers outstanding exposure to the financial risk management approaches of leading international organizations.

WHAT YOU’LL DO:

Own the Client Experience

Be the first line of support and a trusted partner to our clients - internally and externally. You’ll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships.

Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused
Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way
Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations

Dive Into Technical Operations

Get hands-on with the systems and workflows that power our platform and client success. You’ll play a key role in keeping operations running smoothly while continuously improving how we support and scale.

Diagnose and resolve issues related to payment formats and extracts, connectivity (inbound/outbound), and Alliance Lite 2
Manage RSA and Symantec credentials

Collaborate and Influence

Work cross-functionally to solve complex problems, improve processes, and elevate the overall client experience.

Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client challenges and ensure clients are successfully onboarded and transitioned to Client Support
Escalate to Development with clear, well-documented insights when deeper investigation is needed
Identify trends in client issues and provide actionable feedback to drive product and process improvements

WHAT YOU'LL BRING:

You’re curious, solutions-driven, and thrive in a fast-paced, technical environment where no two days are the same.

Experience in B2B technical support, ideally in a SaaS environment
Comfort working with APIs, bank connectivity, and payment formats
Strong analytical and problem-solving abilities with the capability to assess complex issues, identify root causes, and make informed decisions in a fast-paced environment
Familiarity with treasury, banking, or accounting concepts (a big advantage)
Confidence operating in ambiguity - especially when documentation is limited
A proactive mindset with a passion for continuous learning and improvement
Passionate about delivering a high-quality customer experience through responsive support, clear communication, and a solutions-oriented mindset

What sets you apart:

You think critically and communicate clearly, breaking down complex issues into actionable solutions
You’re highly organized and can juggle competing priorities without dropping the ball
You build trust easily and know how to balance client advocacy with sound judgment
You sweat the details and take pride in getting things right

For positions that will be based in Toronto, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.

Toronto Annual Base Salary Range

$88,000 - $105,000 CAD

WHO WE ARE:

Do Your Best Work

The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend

Take Care of Yourself

R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

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More about this job

Responsibilities

The Client Support Analyst serves as the primary point of contact for treasury management software users, providing Tier 1 support and resolving technical issues. They collaborate cross-functionally with internal teams to ensure high-quality client solutions and drive product improvements.

Requirements

Candidates should have experience in B2B technical support within a SaaS environment and familiarity with APIs, bank connectivity, and payment formats. Strong analytical skills and the ability to operate effectively in a fast-paced, ambiguous environment are essential.

Skills

Technical support
SaaS
API
Bank connectivity
Payment formats
Analytical skills
Problem-solving
Treasury management
Banking concepts
Accounting concepts
Client relations
Troubleshooting
Communication
Process improvement
Stakeholder management

Benefits

Health insurance
Mental healthcare
Retirement plan
Family forming support
Employee giving match
Mobile phone stipend
Wellness reimbursement
Parental leave
Equity
Bonuses

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Treasury management
Risk management
API
Bank connectivity
Payment formats
Alliance Lite 2
RSA
Symantec
B2B
Technical support
Financial services
Customer success
SLA
Troubleshooting
Data analysis
Process optimization
Client advocacy
Financial risk
Crypto solutions

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