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Added 2 months ago
R
IT / Telecommunications Analyst
RBGlobal
Burnaby, BC
- Full-time
RB Global is seeking a driven and technically skilled IT / Telecommunications Analyst to support, optimize, and evolve our global enterprise communications ecosystem. This role is…
Added 2 months ago
Senior Financial Analyst
Acuity Inc.
Thornhill, ON · Pointe-Claire, Queb · Terrebonne, Queb · Montreal, Queb
Added 2 months ago
TC
Analyst, AML & Sanctions Compliance
Toromont Cat
Concord, ON
- Full-time
Toromont Industries Ltd. (“Toromont”) is looking to hire a permanent, full-time Analyst, AML & Sanctions Compliance, who will support the ongoing development, monitoring, and execution of…
Added 2 months ago
KD
Coordonnateur de Projet | Project Coordinator
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 2 months ago
KD
Sales Planning & Analytics Analyst
Keurig Dr Pepper
Montreal, QC
- Full-time
As the Sales Planning & Analytics Analyst you will play a key role in supporting the Sales organization to achieve its volume and financial targets. You will partner closely with Sales and…
Added 2 months ago
KD
Analyste, Intelligence d’affaires / Business Intelligence Analyst
Keurig Dr Pepper
Montreal, QC
- Full-time
The BI Analyst will provide best-in-class strategic insights and
Added 2 months ago
Client Support Analyst
Ripple
Toronto, ON
…governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get…
Added 2 months ago
S
Finance Business Analyst
Serefin
Remote, Canada
- $70,000 CAD / year
- Full-time
- Remote
Serefin is seeking a motivated and analytical Finance Business Analyst to join its Finance team. Reporting to the Senior Finance Manager, this position is responsible for delivering…
Added 2 months ago
D&
Senior Business Analyst (SAP Finance) - Toronto On.
Dokainish & Company
Toronto, ON
- Full-time
…Management, Enterprise Reporting, Estimating, Asset Management, and System Implementation for Capital Projects. We draw upon decades of project experience to deliver customized solutions to…
Added 2 months ago
HI
Lead Analyst, Employee Benefits
HUB International
Burnaby, BC
- Full-time
The Lead Analyst works closely with a team of Analysts that provide financial analysis of carrier and client statements, assist in the day-to-day data administration as well as supporting…
Added 2 months ago
LC
Senior Business Analyst, Voice of Customer Insights
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Business Analyst, VoC Insights who will own the business strategy, implementation, and enablement of Lightspeed's customer health score program. You sit at the…
Added 2 months ago
LC
Senior Business Analyst, Voice of Customer Insights
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Business Analyst, VoC Insights who will own the business strategy, implementation, and enablement of Lightspeed's customer health score program. You sit at the…
Added 2 months ago
PX
Data Scientist (AI/ML)
Project X
Toronto, ON
- Full-time
Exposure to Snowflake Cortex AI features (e.g. Cortex LLM functions, Cortex Search, or Cortex Analyst) is considered a plus
Added 2 months ago
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Analyst, Pension Adminstration
LifeWorks
Vancouver, BC
- Full-time
…administrators, and fund managers. Our Ariel administration system is a robust recordkeeping platform that supports membership database updates, and provides electronic data interfaces,…
Added 2 months ago
Senior Compensation and Benefits Specialist
Government of Alberta
AB
We are seeking a Senior Compensation and Benefits Analyst to help shape the compensation, classification, and total rewards frameworks that will support our future workforce for the Alberta…
Added 2 months ago
Senior Strategic Policy Analyst
Government of Alberta
Edmonton, AB
As a Senior Strategic Policy Analyst, you will play a critical role in leading and advancing complex, system-wide policy initiatives that guide the planning and delivery of capital programs…
Added 2 months ago
A
Senior Business Systems Analyst
Aquanow
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
We are seeking a highly experienced Business Systems Analyst with proven expertise in brokerage systems and operations, trading and payment platforms, or back office systems. In this role,…
Added 2 months ago
JG
Salesforce BA / PM
J&M Group
Toronto, ON
- Contract
We are seeking a Tech-Savvy Business Analyst / Project Manager with approximately 5 years of experience supporting Salesforce initiatives, business analysis, and system implementations. The…
Added 2 months ago
S
Laboratory Technician, Microbiology - 12 Month Contract
SGS
Markham, ON
- Contract
Manage media and reagents supplies, input orders on WorkflowGen system.
Added 2 months ago
KC
Coupa System Administrator - Procurement
KPMG Canada
Toronto, ON
- Full-time
This is an exciting analyst role, being the interface between the business users and the e-procurement solution. The candidate will act as a continuous improvement advisor to the business…
Added 2 months ago
DU
Systems Analyst/Project Coordinator
Ducks Unlimited Canada
Stonewall, MB
- Full-time
Reporting to the Director of IT, the Systems Analyst / Project Coordinator splits their time evenly between systems analysis and project coordination for Ducks Unlimited Canada (DUC). On…
Added 2 months ago
SD
Service Desk Analyst
Symbiotic Digital
ON · Downtown Toronto (Harbourfront East / Union Station / Toronto Island), Ontario
- Contract
We are seeking an experienced Service Desk Analyst/Application
Added 2 months ago
KC
Coupa System Administrator - Procurement
KPMG Canada
Toronto, ON
- Full-time
This is an exciting analyst role, being the interface between the business users and the e-procurement solution. The candidate will act as a continuous improvement advisor to the business…
Added 3 months ago
DC
ERP System Analyst – SAP Finance – Level 3
Donna Cona
Ottawa, ON
- Full-time
Donna Cona Inc. is currently seeking a ERP System Analyst – SAP Finance – Level 3, for one of our key government clients. The consultant will support Contract Lifecycle Management (CLM) and…
Added 3 months ago
DC
Senior ERP System Analyst – FI/CO
Donna Cona
Ottawa, ON
- Full-time
Donna Cona Inc. is currently seeking an ERP System Analyst – SAP Finance – Level 3, for one of our key government clients. The SAP FI/CO System Analyst will analyze FI/CO reporting and data…

Ripple

Client Support Analyst

Toronto, ON, Canada

$88,000 - $105,000 CAD

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Job details

Pay: $88,000 - $105,000 CAD
Posting language: English
Posted: Sep 1, 2026

Original job description

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management.

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve addressing client issues and inquiries promptly and professionally. You will collaborate with various teams to deliver expert client solutions. This role offers outstanding exposure to the financial risk management approaches of leading international organizations.

WHAT YOU’LL DO:

Own the Client Experience

Be the first line of support and a trusted partner to our clients - internally and externally. You’ll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships.

Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused
Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way
Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations

Dive Into Technical Operations

Get hands-on with the systems and workflows that power our platform and client success. You’ll play a key role in keeping operations running smoothly while continuously improving how we support and scale.

Diagnose and resolve issues related to payment formats and extracts, connectivity (inbound/outbound), and Alliance Lite 2
Manage RSA and Symantec credentials

Collaborate and Influence

Work cross-functionally to solve complex problems, improve processes, and elevate the overall client experience.

Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client challenges and ensure clients are successfully onboarded and transitioned to Client Support
Escalate to Development with clear, well-documented insights when deeper investigation is needed
Identify trends in client issues and provide actionable feedback to drive product and process improvements

WHAT YOU'LL BRING:

You’re curious, solutions-driven, and thrive in a fast-paced, technical environment where no two days are the same.

Experience in B2B technical support, ideally in a SaaS environment
Comfort working with APIs, bank connectivity, and payment formats
Strong analytical and problem-solving abilities with the capability to assess complex issues, identify root causes, and make informed decisions in a fast-paced environment
Familiarity with treasury, banking, or accounting concepts (a big advantage)
Confidence operating in ambiguity - especially when documentation is limited
A proactive mindset with a passion for continuous learning and improvement
Passionate about delivering a high-quality customer experience through responsive support, clear communication, and a solutions-oriented mindset

What sets you apart:

You think critically and communicate clearly, breaking down complex issues into actionable solutions
You’re highly organized and can juggle competing priorities without dropping the ball
You build trust easily and know how to balance client advocacy with sound judgment
You sweat the details and take pride in getting things right

For positions that will be based in Toronto, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.

Toronto Annual Base Salary Range

$88,000 - $105,000 CAD

WHO WE ARE:

Do Your Best Work

The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend

Take Care of Yourself

R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

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More about this job

Responsibilities

The Client Support Analyst serves as the primary point of contact for treasury management software users, providing Tier 1 support and resolving technical issues. They collaborate cross-functionally with internal teams to ensure high-quality client solutions and drive product improvements.

Requirements

Candidates should have experience in B2B technical support within a SaaS environment and familiarity with APIs, bank connectivity, and payment formats. Strong analytical skills and the ability to operate effectively in a fast-paced, ambiguous environment are essential.

Skills

Technical support
SaaS
API
Bank connectivity
Payment formats
Analytical skills
Problem-solving
Treasury management
Banking concepts
Accounting concepts
Client relations
Troubleshooting
Communication
Process improvement
Stakeholder management

Benefits

Health insurance
Mental healthcare
Retirement plan
Family forming support
Employee giving match
Mobile phone stipend
Wellness reimbursement
Parental leave
Equity
Bonuses

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Treasury management
Risk management
API
Bank connectivity
Payment formats
Alliance Lite 2
RSA
Symantec
B2B
Technical support
Financial services
Customer success
SLA
Troubleshooting
Data analysis
Process optimization
Client advocacy
Financial risk
Crypto solutions

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