Front desk agent

Located on the shores of Lake Massawippi, Ripplecove Hotel & Spa is the ultimate resort destination in the Eastern Townships. Our outdoor relaxation area with hot tubs and sauna, luxurious suites, the refined cuisine of Le Riverain restaurant, and Le Cove bar all reflect a brand identity focused on delivering an exceptional guest experience worthy of the finest hotels.

We are looking for a Front Desk Agent!

Position Summary

Ripplecove Hotel & Spa, a prestigious property located on the beautiful shores of Lake Massawippi, is seeking a dynamic and passionate Front Desk Agent to join our welcoming team.

Reporting to the Front Office Manager, the Front Desk Agent plays a key role in creating an outstanding guest experience by providing exceptional service throughout the reservation process, check-in, and check-out. The ideal candidate has a strong sense of hospitality, excellent communication skills, and a genuine passion for customer service.

Responsibilities

• Welcome guests warmly and provide exceptional service from the moment they arrive.

• Manage reservations, check-ins, and check-outs efficiently and professionally.

• Respond to guest inquiries by phone, email, or in person in a courteous and accurate manner.

• Anticipate guests' needs and deliver personalized service to ensure complete satisfaction.

• Coordinate with other hotel departments to provide a seamless guest experience.

• Promote the hotel's services, local attractions, and regional activities to enhance each guest's stay.

• Maintain the cleanliness and organization of the front desk and reception area.

Qualifications

• Fluency in both French and English is required to provide exceptional service to our local, tourist, and international guests.

• Minimum of one year of experience in a similar role is preferred.

• Hospitality education and/or experience in the hotel industry is considered an asset.

• Knowledge of the region and local tourist attractions is an asset.

• Proficiency with Microsoft Office and property management systems (Hotello is an asset).

• Excellent verbal and written communication skills.

• Ability to work independently and collaboratively in a fast-paced environment.

What We Offer

• A peaceful and inspiring work environment on the shores of Lake Massawippi.

• In-house training and professional development opportunities.

• Free indoor parking.

• Temporary accommodation available, subject to availability.