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Added 17 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 17 mins ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
…on-site position. You will report to the Shared Services AP Manager and will work as part of a team in a fully automated, full-cycle accounts payable role. If you are a people-person who…
Added 33 mins ago
O
Lead Partner Marketing Manager
Oyster
Remote, Canada
- Full-time
- Remote
Oyster is looking for a Partner Marketing Manager to build a scalable engine that creates demand and pipeline through our partner ecosystem. You will inherit an active portfolio, keep…
Added 47 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 47 mins ago
LL
National Credit and Treasury Manager
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Burlington, ON
- Full-time
The National Credit & Treasury Manager is a senior leader responsible for managing the credit & treasury functions of the organization. Reporting to the Finance Director this role will lead…
Added 47 mins ago
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- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 47 mins ago
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Restaurant manager
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Restaurant manager
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- Full-time
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Added 47 mins ago
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Restaurant assistant manager
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- Full-time
Added 47 mins ago
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Hotel Maintenance Supervisor
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Calgary, AB
- Full-time
This position reports to the Facilities Manager.
Added 47 mins ago
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Stage Bar Host
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Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 47 mins ago
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Blaze Bar & Grill Host
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Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 47 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 47 mins ago
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Restaurant manager
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- Full-time
Added 47 mins ago
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Hospitality F&B Assistant Manager
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Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 47 mins ago
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Buffet Host
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Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 1 hour ago
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Merchandising Execution Associate Part Time - 7255 Cranbrook
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- Part-time
Added 1 hour ago
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- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 1 hour ago
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Branch Supervisor
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Winnipeg, MB
- Full-time
This position will oversee the Field Service operations for their assigned branch through the effective supervision and direction of the field service technicians. The Supervisor will…
Added 1 hour ago
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- Full-time
Under the general supervision of the Diagnostic Imaging (DI) Manager of Operations, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface…
Added 1 hour ago
FH
Licensed Practical Nurse, Full Scope - Delta Hospital
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Delta, BC
- $32.84 to $44.96 CAD / hour
- Other
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 1 hour ago
S
Chef d’équipe, Gestion des commandes – Opérations de vente au détail // Team Lead, Retail Operations Order Management
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- Full-time
…croissance, nous sommes ravis d’accueillir un chef d’équipe, Opérations de vente au détail, au sein de notre…
Added 1 hour ago
KG
Analyst Intern - Sustainability Engineering (12 - 18 months)
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- Full-time
Founded in 1993, Kinross is a Canadian-based senior gold mining company with operations and projects in the United States, Brazil, Mauritania, Chile and Canada. Our focus on delivering…

Rippling

Account Manager- SMB, Growth & Retention (Canada)

Toronto, ON, Canada

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Job details

Experience: 3+ years of SaaS experience in account management, sales, or quota-carrying customer success
Posting language: English
Posted: Oct 21, 2026

Original job description

About the role

We’re looking for a self-driven, growth-minded account manager with a proven track record of success to join our Toronto based Account Management team. As an account manager at Rippling, you are the CEO of your book of business. You are the primary relationship owner for each of your customers to guide them in optimizing the use of Rippling’s suite of back-office HR products and solutions. You will navigate complex customer issues and priorities and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our SMB segment own revenue retention and growth of one our fastest growing customer segments.

What you will do

Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach
Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings
Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship
Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency
Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations

What you will need

3+ years of SaaS experience in account management, sales, or quota-carrying customer success
Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)
Competitive and creative drive to win over customers and think outside the box to get a deal done
Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process
Proven success building and maintaining long term commercial relationships
Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
High integrity; enthusiastic about building a great company for the long term
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

OTE (60/40 commission split for base/variable pay): $130,000/year

*Commission is not guaranteed

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More about this job

Responsibilities

Manage a portfolio of SMB customers, guiding product adoption and owning retention and revenue growth through renewals, upgrades, and cross-sales. Build customer relationships, lead consultative sales and contract processes, and partner with internal teams to resolve issues and improve customer outcomes.

Requirements

Requires at least three years of SaaS experience in account management, sales, or quota-carrying customer success, with a record of meeting or exceeding sales quotas. Candidates should be skilled in consultative discovery and demonstrations, structured sales processes, long-term relationship building, communication, organization, and follow-through.

Skills

Account Management
SaaS Sales
Customer Retention
Revenue Growth
Consultative Selling
Customer Discovery
Product Demonstrations
Pipeline Management
Contract Negotiation
Cross-Selling
Product Adoption
Stakeholder Management
Customer Success
Communication
Project Management

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Account Management
SMB
Customer Retention
Revenue Growth
Subscription Cross-Sales
Product Upgrades
Contract Renewals
Quota Attainment
Consultative Discovery
Product Demonstrations
Structured Sales Process
Pipeline Management
Contract Negotiation
Customer Adoption
Benefits Renewal
Executive Business Reviews
HR Products
IT
Finance
Global Workforce Management
Customer Success
Product Roadmap
Stakeholder Management
Procurement

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