Jobs in Canada

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Added 4 hours ago
A
Fairmont Gold Supervisor - Full Time, Seasonal
AccorHotel
Vancouver, BC
- Full-time
Are you passionate about creating personalized guest experiences and leading others to deliver service that feels both effortless and genuine?
Added 4 hours ago
WC
(CAN) Team Leader Operations - Shipping II (Thurs/Fri/Sat/Mon - 16:15-02:45)
Walmart Canada
Calgary, AB
- Full-time
Ensures that product is received, and orders are filled and shipped to the stores in a timely manner to maximize customer service.
Added 4 hours ago
WC
(CAN) Team Leader, Operations III (SC) (Friday - Monday 12:00AM to 10:30AM)
Walmart Canada
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Ensures that product is received, and orders are filled and shipped to the stores in a timely manner to maximize customer service.
Added 4 hours ago
WC
(CAN) Team Leader Operations- BreakPack/Consolidation Center - 6 Month Contract - Mon, Tue, Thu, Fri - 5:30am to 4:00pm
Walmart Canada
Mississauga, ON
- Contract
Ensures that product is received, and orders are filled and shipped to the stores in a timely manner to maximize customer service.
Added 4 hours ago
R&
Housekeeping Leader - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
As a Housekeeping Leader you will be responsible for the overall, day-to-day operation of the Housekeeping Department and will be a member of the Wickaninnish Inn’s Senior Management Team.…
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Senior H&B Consultant I
Marsh
Ottawa, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
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Contract Logistics Inventory Manager
Kuehne+Nagel
Mississauga, ON
- $90,000 to $115,000 CAD / year
- Full-time
Strong customer service, problem-solving, quality, and continuous improvement mindset, with knowledge of Lean, Six Sigma, ISO, GxP, and the flexibility to support a 24/7 operation.
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BM
Assistant Manager, Guest Safety - Year Round - Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Must have a valid Ontario Security Guard License · Must have a valid Ontario Driver License
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Bilingual Regional Director, Cleaning Services (ENG/FR)
BGIS
Montreal, QC
- Full-time
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BM
Senior Manager, Guest Services, Rental and Retail - Year-Round - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
…year-round resort. The ideal candidate is a passionate people leader with strong business acumen, a focus on continuous improvement, and a commitment to creating memorable experiences for…
Added 4 hours ago
CÉ
Directeur·trice, Ventes et Opérations des magasins-Director, Sales and Store Operations
Corbeil Électroménagers
Laval, QC
- Full-time
…réseau de magasins de Groupe Amiel/Corbeil, et supervise le service Construction et installations. Leader terrain et stratégique à la fois, cette personne traduit les objectifs d’affaires…
Added 4 hours ago
S
Electrical Engineer – ALTO project / cadence
SYSTRA
Montreal, QC
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 4 hours ago
BV
Business Development Manager - Environmental Services
Bureau Veritas
Vancouver, BC
- Full-time
Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the…
Added 4 hours ago
AF
Client Service Representative - Edmonton Manning Crossing
ATB Financial
AB · Edmonton, AB
- Full-time
Leadership is in our DNA at ATB, reflecting our commitment to developing world-class leaders who can truly thrive. Our Leader DNA model sets the standard for how we lead people, drive…
Added 4 hours ago
Customer Experience Lead
Laura Canada
Winnipeg, MB
As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You…
Added 4 hours ago
Power Platform and AI Specialist
Convergence Networks
Ottawa, ON
Experience working in a managed service provider, consulting, or professional services environment.
Added 4 hours ago
Power Platform and AI Specialist
Convergence Networks
Winnipeg, MB
Experience working in a managed service provider, consulting, or professional services environment.
Added 4 hours ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc.
Brampton, ON
- Full-time
Build a reliable cross-border service network for emergencies and specialized repairs
Added 4 hours ago
CH
Sales Manager, Surgical & Specialty, Ontario
Cardinal Health Canada
ON · Ontario, Canada
- Full-time
Be a trusted leader to evolve the current business model, implement go-to-market strategies to deliver focused value-added products and offerings to our customers and partners.
Added 4 hours ago
BH
Shift Leader - Chuck's Steakhouse
Banff Hospitality Collective
Banff, AB
- Full-time
As a Shift Leader, you will keep service on track from open to close. Supporting the GM and AGM, you'll lead the FOH team, coordinate with BOH, and handle guest concerns with confidence and…
Added 4 hours ago
PS
Talent Acquisition Specialist
Pacific Smoke International Inc.
Markham, ON
- Full-time
Identify requirements, target budget, and service timelines and act as Talent Advisor to business leaders, thorough job intake meeting with the hiring business leader.
Added 4 hours ago
M
Customer Success and Sales Support Representative
Mevotech
Toronto, ON
- Full-time
Mevotech is a trusted leader in the aftermarket auto parts industry, specializing in driveline, steering, and suspension parts. With over 40 years of experience, we're dedicated to…
Added 4 hours ago
R
Manager, Implementation (Canada)
Rippling
Toronto, ON
- $93,000 to $147,250 CAD / year
We are looking for a seasoned customer success leader to join our Implementation team. As a first line manager, you will coach and develop a team of 6-8 Implementation Managers, engage on…
Added 4 hours ago
CM
Manager, Recovery & Integration
Canadian Mental Health Association BC Division
Vancouver, BC
- Full-time
Accountable for governance oversight of provincially funded grants, ensuring compliance with contribution agreements, service standards, reporting requirements, and organizational policies.
Added 4 hours ago
SI
Retail Print & Services Supervisor
Staples Inc.
AB · AB, Canada
- Full-time
…and uphold store standards. As a keyholder, you will act as a leader on duty, supporting programs and training throughout the…

Rippling

Manager, Implementation (Canada)

Toronto, ON, Canada

$93,000 to $147,250 CAD / year

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Pay: $93,000 to $147,250 CAD / year
Posting language: English
Posted: Nov 13, 2026

Original job description

About the role

We are looking for a seasoned customer success leader to join our Implementation team. As a first line manager, you will coach and develop a team of 6-8 Implementation Managers, engage on high priority customers, and drive improvement on key metrics. You will also coordinate cross-functionally with our Sales, Product & Engineering, and Customer Support teams to ensure a seamless customer onboarding experience.

You are right for this role if you are energized by being the first one to try something new – you have a knack for thinking critically and navigating uncertainty with professionalism and poise. In addition, you challenge yourself and inspire others to continuously improve, and thrive in challenging situations.

What you will do

Develop Implementation Managers through hands-on coaching and mentorship
Support hiring & onboarding of new Implementation Managers
Successfully resolve customer escalations for maximum satisfaction and positive relationships
Drive customer adoption of key features and best practices
Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
Track, monitor & continuously improve performance on key metrics & KPIs
Collaborate cross-functionally with Rippling Sales, Technical Account Management, and Support teams to create a seamless customer journey
Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

What you will need

5+ years of SaaS experience in professional services, implementation, or customer success
2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
Ruthless prioritization and time management
Boundless energy to help your team and your customers...all with a “can-do” attitude!
Strong attention to detail and ability to solve complex, interdependent problems
Flexible to scaling and changing organizations and responsibilities

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The manager will lead, coach, and develop a team of Implementation Managers while driving key performance metrics and customer adoption. They will also collaborate cross-functionally with Sales, Product, and Support teams to ensure a seamless customer onboarding experience.

Requirements

Candidates must have at least 5 years of SaaS experience in professional services, implementation, or customer success. Additionally, at least 2 years of professional experience leading a team is required.

Skills

Customer success
Team leadership
Coaching
Mentorship
SaaS
Professional services
Implementation
Prioritization
Time management
Problem solving
Cross-functional collaboration
KPI tracking
Customer onboarding
Escalation management
Product feedback
Change management

Benefits

Competitive salary
Equity

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Implementation
Management
Leadership
Onboarding
KPIs
Cross-functional collaboration
Technical Account Management
Product Development
Customer Journey
Escalation Management
Process Improvement
Mentorship
Hiring
Professional Services
Time Management
Problem Solving
Change Management
Customer Satisfaction

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Work requirements

Jobs in Canada