Jobs in Canada

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Customer Experience Lead
Laura Canada
Winnipeg, MB
Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Added just now
Prepared Foods - Clerk Deli
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Grand Falls-Windsor, NL
Perform program execution and merchandising of product
Added 15 mins ago
CH
Sales Manager, Surgical & Specialty, Ontario
Cardinal Health Canada
ON · Ontario, Canada
- Full-time
Work directly with senior healthcare leaders to develop and implement territory plans in line with product and service marketing priorities, including key stakeholder mapping.
Added 15 mins ago
PS
Talent Acquisition Specialist
Pacific Smoke International Inc.
Markham, ON
- Full-time
A genuine interest in PSI, demonstrated by a connection to our mission, marketplace, and/or product.
Added 15 mins ago
Marketing Manager
Speer Technologies Inc
Toronto, ON
Experience marketing software development, technology consulting, product design, SaaS, digital transformation, or innovation services.
Added 15 mins ago
R
Manager, Implementation (Canada)
Rippling
Toronto, ON
- $93,000 to $147,250 CAD / year
…You will also coordinate cross-functionally with our Sales, Product & Engineering, and Customer Support teams to ensure a seamless customer onboarding…
Added 30 mins ago
B
Seed Science Operations Agronomy Manager
BASF
Saskatoon, SK
- Full-time
…collaborate across teams to deliver high-quality data supporting product…
Added 30 mins ago
S
Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
Day shift, Monday to Friday, 38 hours per week
Added 30 mins ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification required · Food Safety and WHMIS certification required or must be obtained within established organizational timelines
Added 30 mins ago
S3
Application Engineer - Dental - Canada
SHINING 3D
Canada
- Full-time
…practices and labs around the world. With a rapidly expanding product ecosystem - including intraoral scanners, 3D printers, dental design software, and integrated cloud tools - we empower…
Added 30 mins ago
L
Part -Time Educator / Hillcrest
lululemon
Richmond Hill, ON
- Part-time
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) · Must have the ability to travel to assigned store with own transportation methods
Added 30 mins ago
SI
Intern, Quality Assurance & Regulatory Affairs
Saputo Inc.
Montreal, QC
- Full-time
Participate in recipe compliance assessments and support the creation of finished-product technical specifications.
Added 30 mins ago
T
Executive Assistant II
TD
Toronto, ON
- Full-time
…branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada,…
Added 30 mins ago
A
Senior DevSecOps Engineer
Ashby
Canada
- Full-time
…practical decisions, and work in an almost-no-meeting culture. The product-market fit and scale of a growth-stage startup: tens of thousands of daily users who depend on our software, and…
Added 30 mins ago
R
Analyst II, Analytical Development
Replimune
Montreal, QC
- Full-time
Provide support for performing analytical method development and product characterisation projects.
Added 30 mins ago
A
Senior Security Platform Engineer - Secure Delivery
Ashby
Canada
- Full-time
…practical decisions, and work in an almost-no-meeting culture. The product-market fit and scale of a growth-stage startup: tens of thousands of daily users who depend on our software, and…
Added 30 mins ago
S
Method Technician - Finishing
Safran
Mirabel, QC
- Full-time
Ensure mastery of the product-process combination while respecting SQCD objectives:
Added 30 mins ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Use precision measuring instruments to verify product quality
Added 30 mins ago
AS
1st Cook
ATCO Structures
Leroy, SK
- Full-time
Must have Red Seal Certification
Added 30 mins ago
MB
Manufacturing Engineering Manager, Biopolymers
Materia Bioworks
Sarnia, ON
- Full-time
We are seeking an experienced leader to join our growing team and head our customer product development initiatives, taking biopolymer based products from concept through scale-up to…
Added 30 mins ago
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Personal Banking Associate Trainee - Saint-Hubert, Gaétan-Boucher (Full time)
TD
Longueuil, QC · Saint-Hubert, QC
- Full-time
…branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada,…
Added 30 mins ago
L
Spécialiste du Merchandising Visuel Contrat | Visual Merchandising Specialist Contract
L'Oréal
Montreal, QC
- Full-time
…Design Manager, you will animate our retail environments for new product launches and campaigns, turning the retail floor into a high-impact…
Added 30 mins ago
AI
Conseiller(ère) aux ressources humaines - HR Advisor
ACCÈS INDUSTRIEL INC
Rouyn-Noranda, QC
- Full-time
You have a strong attention to detail, product quality, and customer satisfaction;
Added 30 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Analyze business performance by region, product line, customer segment, channel, and service offering.
Added 30 mins ago
D
Product Desinger - Electrical
Dometic
Richmond, BC
- $104,000 to $120,000 CAD / year
- Full-time
We are a journey of continuous growth – now looking for our next star – a passionate Product Designer - Electrical. This position reports to Electrical Design Manager and will work in…

Rippling

Manager, Implementation (Canada)

Toronto, ON, Canada

$93,000 to $147,250 CAD / year

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Pay: $93,000 to $147,250 CAD / year
Posting language: English
Posted: Nov 13, 2026

Original job description

About the role

We are looking for a seasoned customer success leader to join our Implementation team. As a first line manager, you will coach and develop a team of 6-8 Implementation Managers, engage on high priority customers, and drive improvement on key metrics. You will also coordinate cross-functionally with our Sales, Product & Engineering, and Customer Support teams to ensure a seamless customer onboarding experience.

You are right for this role if you are energized by being the first one to try something new – you have a knack for thinking critically and navigating uncertainty with professionalism and poise. In addition, you challenge yourself and inspire others to continuously improve, and thrive in challenging situations.

What you will do

Develop Implementation Managers through hands-on coaching and mentorship
Support hiring & onboarding of new Implementation Managers
Successfully resolve customer escalations for maximum satisfaction and positive relationships
Drive customer adoption of key features and best practices
Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
Track, monitor & continuously improve performance on key metrics & KPIs
Collaborate cross-functionally with Rippling Sales, Technical Account Management, and Support teams to create a seamless customer journey
Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

What you will need

5+ years of SaaS experience in professional services, implementation, or customer success
2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
Ruthless prioritization and time management
Boundless energy to help your team and your customers...all with a “can-do” attitude!
Strong attention to detail and ability to solve complex, interdependent problems
Flexible to scaling and changing organizations and responsibilities

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The manager will lead, coach, and develop a team of Implementation Managers while driving key performance metrics and customer adoption. They will also collaborate cross-functionally with Sales, Product, and Support teams to ensure a seamless customer onboarding experience.

Requirements

Candidates must have at least 5 years of SaaS experience in professional services, implementation, or customer success. Additionally, at least 2 years of professional experience leading a team is required.

Skills

Customer success
Team leadership
Coaching
Mentorship
SaaS
Professional services
Implementation
Prioritization
Time management
Problem solving
Cross-functional collaboration
KPI tracking
Customer onboarding
Escalation management
Product feedback
Change management

Benefits

Competitive salary
Equity

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Implementation
Management
Leadership
Onboarding
KPIs
Cross-functional collaboration
Technical Account Management
Product Development
Customer Journey
Escalation Management
Process Improvement
Mentorship
Hiring
Professional Services
Time Management
Problem Solving
Change Management
Customer Satisfaction

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Work requirements

Jobs in Canada