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- $93,000 to $147,250 CAD / year
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Rippling

Manager, Implementation (Canada)

Toronto, ON, Canada

$93,000 to $147,250 CAD / year

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Pay: $93,000 to $147,250 CAD / year
Posting language: English
Posted: Nov 13, 2026

Original job description

About the role

We are looking for a seasoned customer success leader to join our Implementation team. As a first line manager, you will coach and develop a team of 6-8 Implementation Managers, engage on high priority customers, and drive improvement on key metrics. You will also coordinate cross-functionally with our Sales, Product & Engineering, and Customer Support teams to ensure a seamless customer onboarding experience.

You are right for this role if you are energized by being the first one to try something new – you have a knack for thinking critically and navigating uncertainty with professionalism and poise. In addition, you challenge yourself and inspire others to continuously improve, and thrive in challenging situations.

What you will do

Develop Implementation Managers through hands-on coaching and mentorship
Support hiring & onboarding of new Implementation Managers
Successfully resolve customer escalations for maximum satisfaction and positive relationships
Drive customer adoption of key features and best practices
Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
Track, monitor & continuously improve performance on key metrics & KPIs
Collaborate cross-functionally with Rippling Sales, Technical Account Management, and Support teams to create a seamless customer journey
Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

What you will need

5+ years of SaaS experience in professional services, implementation, or customer success
2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
Ruthless prioritization and time management
Boundless energy to help your team and your customers...all with a “can-do” attitude!
Strong attention to detail and ability to solve complex, interdependent problems
Flexible to scaling and changing organizations and responsibilities

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The manager will lead, coach, and develop a team of Implementation Managers while driving key performance metrics and customer adoption. They will also collaborate cross-functionally with Sales, Product, and Support teams to ensure a seamless customer onboarding experience.

Requirements

Candidates must have at least 5 years of SaaS experience in professional services, implementation, or customer success. Additionally, at least 2 years of professional experience leading a team is required.

Skills

Customer success
Team leadership
Coaching
Mentorship
SaaS
Professional services
Implementation
Prioritization
Time management
Problem solving
Cross-functional collaboration
KPI tracking
Customer onboarding
Escalation management
Product feedback
Change management

Benefits

Competitive salary
Equity

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Implementation
Management
Leadership
Onboarding
KPIs
Cross-functional collaboration
Technical Account Management
Product Development
Customer Journey
Escalation Management
Process Improvement
Mentorship
Hiring
Professional Services
Time Management
Problem Solving
Change Management
Customer Satisfaction

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Work requirements

Jobs in Canada