Customer Service Attendant
- Buffalo Narrows, SK, Canada
The rate of pay for this role starts at $19.47 per hour. · Full-time
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Job details
- Pay
- The rate of pay for this role starts at $19.47 per hour.
- Job type
- Full-time
- Apply by
- Experience
- High school diploma with 1-2 years of experience in customer service
- Posting language
- English
- Posted
Original job description
Join Saskatchewan's largest full-service airline, proudly 100% Indigenous owned.
Employment Type: Hourly Full-time
The Customer Service Attendant is responsible for delivering superior customer service. This may include, but is not limited to, passenger check in, cargo acceptance and handling, ground handling and fuelling.
What You'll Do
The rate of pay for this role starts at $19.47 per hour. In addition, successful candidates will also receive a $3.00 per hour northern retention incentive payment.
Eligible full-time employees enjoy a robust total rewards package that includes:
Inclusion, Diversity, Equity and Accessibility
Rise Air is committed to employment equity, diversity, inclusion and accessibility throughout the hiring process. Accommodation is available throughout the recruitment process upon request.
All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority.
Preference is given to qualified Indigenous applicants. As an Indigenous-owned business, we welcome Indigenous people with all levels of education and experience and are dedicated to building a respectful environment for learning, collaboration, and growth.
Land Acknowledgement
We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaties 6, 8, and 10, as well as other non-Treaty First Nations and Métis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected.
Employment Type: Hourly Full-time
The Customer Service Attendant is responsible for delivering superior customer service. This may include, but is not limited to, passenger check in, cargo acceptance and handling, ground handling and fuelling.
What You'll Do
- Ensure consistent and superior customer service by maintaining a positive, can-do attitude.
- Conduct passenger check-ins for all charter and scheduled flights at the related terminal or base.
- Process and track baggage, freight and cargo, including dangerous goods, according to Company procedures.
- Handle ground services duties including marshalling, loading and unloading aircraft, de-icing, operating ground vehicles and equipment, grooming and detailing aircraft, etc.
- Accept fueling deliveries and deliver fuel into plane, fuel drums, etc.
- Perform other duties as required, which may include custodian duties.
- High school diploma with 1-2 years of experience in customer service
- Ability to lift 70 pounds
- Experience and training in aviation is an asset
- Ability to obtain and maintain a Class 5 driver’s license
- Strong verbal and written communication skills
- Ability to follow directions, procedures, and policies to ensure safe operations
The rate of pay for this role starts at $19.47 per hour. In addition, successful candidates will also receive a $3.00 per hour northern retention incentive payment.
Eligible full-time employees enjoy a robust total rewards package that includes:
- Group benefits (cost shared 50/50): Life Insurance, Extended Health, Dental, Vision, and more.
- RRSP contribution matching.
- Annual wellness allowance.
- Tuition reimbursement program.
- Travel benefits: MyIDTravel for access to standby/non-revenue flights with large domestic and international partners
- Paid leave entitlement:
- Vacation starting at 15 days (6%) per year
- Up to 10 days of paid medical leave per year
- Up to 3 days of paid personal leave per year
Inclusion, Diversity, Equity and Accessibility
Rise Air is committed to employment equity, diversity, inclusion and accessibility throughout the hiring process. Accommodation is available throughout the recruitment process upon request.
All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority.
Preference is given to qualified Indigenous applicants. As an Indigenous-owned business, we welcome Indigenous people with all levels of education and experience and are dedicated to building a respectful environment for learning, collaboration, and growth.
Land Acknowledgement
We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaties 6, 8, and 10, as well as other non-Treaty First Nations and Métis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected.
More about this job
Responsibilities
Provide customer service and check in passengers for charter and scheduled flights. Process baggage, freight, and cargo, perform aircraft ground handling and fueling, and complete other assigned duties.
Requirements
A high school diploma and 1–2 years of customer service experience are required, along with the ability to lift 70 pounds and obtain and maintain a Class 5 driver's license. Aviation experience or training is an asset; strong communication skills and the ability to follow safety procedures and directions are also required.
Skills
- Customer Service
- Passenger Check-In
- Baggage and Cargo Handling
- Dangerous Goods Handling
- Aircraft Marshalling
- Aircraft Loading and Unloading
- Aircraft De-Icing
- Ground Vehicle and Equipment Operation
- Aircraft Grooming and Detailing
- Aircraft Fueling
- Verbal Communication
- Written Communication
- Following Procedures and Policies
- Physical Lifting
Benefits
- Group Benefits
- Life Insurance
- Extended Health Insurance
- Dental Insurance
- Vision Insurance
- RRSP Contribution Matching
- Annual Wellness Allowance
- Tuition Reimbursement
- Travel Benefits
- Paid Vacation
- Paid Medical Leave
- Paid Personal Leave
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Logistics
Keywords
- Customer Service
- Passenger Check-In
- Charter Flights
- Scheduled Flights
- Baggage Handling
- Freight
- Cargo Handling
- Dangerous Goods
- Ground Handling
- Aircraft Marshalling
- Aircraft Loading
- Aircraft Unloading
- De-Icing
- Ground Vehicles
- Ground Equipment
- Aircraft Grooming
- Aircraft Detailing
- Fuel Delivery
- Aircraft Fueling
- Class 5 Driver's License
- Aviation
- Safety Procedures
- High School Diploma