Customer Service Attendant
- Saskatoon, SK, Canada
Following successful probation with required RAIC, AVOP and radio license, the rate of pay for this role will start at $20.44 per hour. · Part-time
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Job details
- Pay
- Following successful probation with required RAIC, AVOP and radio license, the rate of pay for this role will start at $20.44 per hour.
- Job type
- Part-time
- Apply by
- Education
- High school diploma
- Posting language
- English
- Posted
Original job description
Join Saskatchewan's largest full-service airline operations, proudly 100% Indigenous owned.
Employment Type: Hourly Part-time
The Customer Service Attendant is responsible for providing superior customer service and maintaining positive customer relationships while performing check-in duties at the John G. Diefenbaker International Airport and Hangar 3A Terminal.
What You'll Do
The trainee rate for this role starts at $19.95 per hour. Following successful probation with required RAIC, AVOP and radio license, the rate of pay for this role will start at $20.44 per hour.
Eligible employees enjoy a robust total rewards package that includes:
Inclusion, Diversity, Equity and Accessibility
Rise Air is committed to employment equity, diversity, inclusion and accessibility throughout the hiring process. Accommodation is available throughout the recruitment process upon request.
All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority.
Preference is given to qualified Indigenous applicants. As an Indigenous-owned business, we welcome Indigenous people with all levels of education and experience and are dedicated to building a respectful environment for learning, collaboration, and growth.
Land Acknowledgement
We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaties 6, 8, and 10, as well as other non-Treaty First Nations and Métis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected.
Employment Type: Hourly Part-time
The Customer Service Attendant is responsible for providing superior customer service and maintaining positive customer relationships while performing check-in duties at the John G. Diefenbaker International Airport and Hangar 3A Terminal.
What You'll Do
- Conduct passenger check-ins including processing ticket, announcing flights, collecting boarding passes, assisting with baggage requirements and escorting passengers during departures and arrivals.
- Assist with baggage handling and track lost baggage.
- Receive and communicate weather information, flight times, and passenger loads.
- Prepare flight/freight manifest, passenger tickets, and load sheets.
- Maintain effective communication with customers, peers, management, and various departments.
- Coordinate transportation, meal requirements, and hotel reservations as required.
- Respond to customer concerns, complaints, and service disruptions with professionalism, empathy, and sound judgment to maintain positive customer relationships and supporting overall company operations.
- Ensure compliance with company policies, safety standards, security procedures, and regulatory requirements.
- A high school diploma, with one to two years of customer service experience, is required.
- The ability to acquire and maintain an Aircraft Radio license and a Restricted Area Identity Card is required.
- Exceptional customer service and interpersonal communications skills.
- Proficiency with computer systems and applications.
- Ability to work effectively in a fast-paced team environment and navigate interpersonal conflict.
- Previous work experience or training in aviation is considered an asset.
The trainee rate for this role starts at $19.95 per hour. Following successful probation with required RAIC, AVOP and radio license, the rate of pay for this role will start at $20.44 per hour.
Eligible employees enjoy a robust total rewards package that includes:
- Group benefits: Life Insurance, Extended Health, Dental, Vision, and more.
- Annual wellness allowance.
- Tuition reimbursement program.
- Travel benefits: MyIDTravel for access to standby/non-revenue flights with large domestic and international partners
Inclusion, Diversity, Equity and Accessibility
Rise Air is committed to employment equity, diversity, inclusion and accessibility throughout the hiring process. Accommodation is available throughout the recruitment process upon request.
All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority.
Preference is given to qualified Indigenous applicants. As an Indigenous-owned business, we welcome Indigenous people with all levels of education and experience and are dedicated to building a respectful environment for learning, collaboration, and growth.
Land Acknowledgement
We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaties 6, 8, and 10, as well as other non-Treaty First Nations and Métis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected.
More about this job
Responsibilities
Provide customer service at the airport by checking in passengers, assisting with baggage, communicating flight information, and preparing tickets, manifests, and load sheets. Coordinate passenger services and respond to concerns or disruptions while following company policies, safety standards, security procedures, and regulatory requirements.
Requirements
A high school diploma and one to two years of customer service experience are required. Candidates must be able to obtain and maintain an Aircraft Radio license and Restricted Area Identity Card, and should have strong communication and computer skills; aviation experience or training is an asset.
Skills
- Customer Service
- Interpersonal Communication
- Passenger Check-In
- Baggage Handling
- Lost Baggage Tracking
- Flight Information Communication
- Manifest Preparation
- Ticketing
- Load Sheet Preparation
- Transportation Coordination
- Hotel Reservations
- Complaint Resolution
- Conflict Management
- Computer Proficiency
- Teamwork
- Safety and Regulatory Compliance
Benefits
- Life Insurance
- Extended Health Insurance
- Dental Insurance
- Vision Insurance
- Wellness Allowance
- Tuition Reimbursement
- Travel Benefits
- Standby and Non-Revenue Flights
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Logistics
Keywords
- Customer Service
- Passenger Check-In
- Ticket Processing
- Flight Announcements
- Boarding Passes
- Baggage Handling
- Lost Baggage Tracking
- Weather Information
- Flight Times
- Passenger Loads
- Flight Manifests
- Passenger Tickets
- Load Sheets
- Aircraft Radio License
- Restricted Area Identity Card
- RAIC
- AVOP
- Airport Operations
- Aviation
- Customer Complaints
- Service Disruptions
- Safety Standards
- Security Procedures
- Regulatory Compliance
- Hotel Reservations
- Transportation Coordination