Collections Account Manager - Bilingual (French/English)
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
- Posting language
- English
- Posted
Original job description
Job Description
Qualifications
- The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts
- Responsible for the early-stage collections on majority commercial and some consumer accounts
- Prioritizes collections of accounts within team
- Identifies process gaps and recommends solutions for improvements
- Problem solves a solution for early defaults and collapses and presents to management
- Responsible for reducing the collapse rate
- Track and report (excel and qualitative feedback) on work queue results
- Controls the negotiation with customers on payment timelines, partial payments, default fees, etc
- Responsible for operational issues
- Performs other duties as assigned
Qualifications
- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
- Must be able to speak professional level French.
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
- Strong communication skills – listening to customers and understanding their situation
- Excellent phone etiquette
- Strong written communication through email
- Excellent questioning and probing skills
- This is a hybrid role, 3 days a week in-office.
More about this job
Responsibilities
The Collections Account Manager is responsible for collecting outstanding balances and providing timely resolutions to accounts. This includes prioritizing collections, identifying process gaps, and negotiating payment timelines with customers.
Requirements
Candidates must have 5 years of collections experience, particularly in auto loans and commercial collections. A professional level of French is required, along with strong communication and problem-solving skills.
Skills
- Collections
- Bilingual
- French
- English
- Communication Skills
- Problem Solving
- Negotiation
- Customer Service
- Excel
- Listening
- Written Communication
- Questioning Skills
- Initiative
- Self-Motivated
- Process Improvement
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Finance & Accounting
- Management & Leadership
- Construction
Keywords
- Collections
- Account Manager
- Bilingual
- French
- English
- Auto Loans
- Commercial Collections
- Financial Institutions
- Negotiation
- Process Improvement
- Customer Service
- Excel
- Communication Skills
- Problem Solving
- Listening
- Written Communication