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Added 1 min ago
Production Planner
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GardaWorld - French Customer Service - Edmonton
GardaWorld
Edmonton, AB
JOB DESCRIPTION – Customer Service Representative
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- $55,000 to $65,000 CAD / year
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Toronto, ON · North York, ON
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Rittal Canada

Inside Sale Representative (Représentant(e) des ventes internes)

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 27, 2027
Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

We are the Canadian subsidiary for the world’s leading system supplier for enclosures, power distribution, climate control, IT infrastructure and software and services and are present in more than 90 percent of all sectors worldwide, from government data centres to automotive production lines, manufacturing facilities, mines, greenhouses, ships; even Oxford University and Airbus!

What we offer

Extended health care
Disability insurance
Employee & Family Assistance Program
DPSP RRSP matching
Flexible, hybrid working
Learning and development opportunities and tuition reimbursement
Preference for internal promotions
Paid time off including sick days and a day off on your birthday

We are currently looking for a goal-oriented and self-motivated individual to fill the position of Inside Sales, reporting to the National Inside Sales Manager. The role of Inside Sales Representative works in tandem with the Outside Sales Representatives nationwide to provide excellent customer service to drive optimal sales results.

Key Responsibilities

Provide customers with product information to assist them in determining appropriate products
Recommend additional products to meet customer needs
Respond to customer requests and questions regarding technical issues, products and account information; analyzes and rectifies customer concerns using established procedures
Track sales activities and maintain customer database using a CRM program
Provide quotes, prepare proposals and enter orders in a timely and efficient manner
Follow up with customer for quotes, reports, orders, etc.
Coordinate with other departments to provide superior customer service
Achieve an advanced understanding of Rittal products
Other duties as assigned by the Inside Sales Manager

What you bring

Strong written and verbal communication skills in French and English, excellent interpersonal skills and an ability to work with diverse groups of people
Passionate about sales and technology
Strong commitment to personal excellence, self-motivated and resourceful
Entrepreneurial attitude
Excellent project management skills, ability to balance multiple priorities in a dynamic work environment
A team player with a “can do” attitude and strong customer service orientation
Capable problem solver that develops effective solutions for complex problems

Salary Range

$58000 - $63000 / year

Read the full bilingual original

Inside Sales │ Rittal Limited
As a certified Great Place to Work®, Rittal Limited believes that every single team member plays an important role in contributing to our success. We are passionate about creating a fun, high-performance environment where everyone can thrive.
We are the Canadian subsidiary for the world’s leading system supplier for enclosures, power distribution, climate control, IT infrastructure and software and services and are present in more than 90 percent of all sectors worldwide, from government data centres to automotive production lines, manufacturing facilities, mines, greenhouses, ships; even Oxford University and Airbus!
What we offer

Extended health care
Disability insurance
Employee & Family Assistance Program
DPSP RRSP matching
Flexible, hybrid working
Learning and development opportunities and tuition reimbursement
Preference for internal promotions
Paid time off including sick days and a day off on your birthday

Provide customers with product information to assist them in determining appropriate products
Recommend additional products to meet customer needs
Respond to customer requests and questions regarding technical issues, products and account information; analyzes and rectifies customer concerns using established procedures
Track sales activities and maintain customer database using a CRM program
Provide quotes, prepare proposals and enter orders in a timely and efficient manner
Follow up with customer for quotes, reports, orders, etc.
Coordinate with other departments to provide superior customer service
Achieve an advanced understanding of Rittal products
Other duties as assigned by the Inside Sales Manager

What you bring

Strong written and verbal communication skills in French and English, excellent interpersonal skills and an ability to work with diverse groups of people
Passionate about sales and technology
Strong commitment to personal excellence, self-motivated and resourceful
Entrepreneurial attitude
Excellent project management skills, ability to balance multiple priorities in a dynamic work environment
A team player with a “can do” attitude and strong customer service orientation
Capable problem solver that develops effective solutions for complex problems

Salary Range

$58000 - $63000 / year

Our success depends on our people. We are proud to be an equal opportunity employer and celebrate the diversity of the communities where we work and live. In accordance with our Accessibility Policy, reasonable accommodations in the hiring process will be provided upon request.

Représentant(e) des ventes internes │ Rittal Limitée
En tant qu’entreprise certifiée Great Place to Work®, Rittal Limitée croit que chaque membre de l’équipe joue un rôle important dans notre réussite. Nous sommes passionnés par la création d’un environnement de travail stimulant et axé sur la performance, où chacun peut s’épanouir.
Nous sommes la filiale canadienne du principal fournisseur mondial de solutions d’armoires électriques, de distribution d’énergie, de contrôle climatique, d’infrastructures TI ainsi que de logiciels et de services. Nos solutions sont présentes dans plus de 90 % des secteurs d’activité à travers le monde, des centres de données gouvernementaux aux chaînes de production automobile, en passant par les usines de fabrication, les mines, les serres, les navires et même des établissements tels que l’Université d’Oxford et Airbus!
Ce que nous offrons

Régime d’assurance soins de santé complémentaire
Assurance invalidité
Programme d’aide aux employés et à leur famille (PAEF)
Régime de participation différée aux bénéfices (RPDB) avec cotisations jumelées au REER
Horaire de travail flexible et hybride
Possibilités d’apprentissage et de perfectionnement, ainsi qu’un programme de remboursement des frais de scolarité
Priorité à la promotion interne
Congés payés, y compris les congés de maladie et une journée de congé pour votre anniversaire

Nous sommes actuellement à la recherche d’une personne motivée par l’atteinte d’objectifs et faisant preuve d’initiative pour pourvoir le poste de Représentant(e) des ventes internes, relevant du gestionnaire national des ventes internes. Ce rôle consiste à travailler en étroite collaboration avec les représentants des ventes externes partout au pays afin d’offrir un service à la clientèle exceptionnel et de contribuer à l’atteinte des objectifs de vente.
Principales responsabilités

Fournir aux clients des renseignements sur les produits afin de les aider à déterminer les solutions les mieux adaptées à leurs besoins
Recommander des produits complémentaires pour répondre aux besoins des clients
Répondre aux demandes et aux questions des clients concernant les aspects techniques, les produits et les renseignements de compte; analyser et résoudre les préoccupations des clients conformément aux procédures établies
Assurer le suivi des activités de vente et maintenir à jour la base de données clients à l’aide d’un système CRM
Préparer des soumissions, élaborer des propositions et saisir les commandes de manière efficace et en temps opportun
Effectuer le suivi des soumissions, rapports, commandes et autres demandes auprès des clients
Coordonner avec les autres départements afin d’offrir un service à la clientèle de qualité supérieure
Développer une connaissance approfondie des produits Rittal
Accomplir toute autre tâche confiée par le gestionnaire des ventes internes

Ce que vous apportez

Excellentes aptitudes en communication orale et écrite en français et en anglais, solides habiletés relationnelles et capacité à travailler efficacement avec des groupes de personnes diversifiés
Passion pour la vente et la technologie
Fort engagement envers l’excellence personnelle, autonomie et débrouillardise
Esprit entrepreneurial
Excellentes compétences en gestion de projets et capacité à gérer plusieurs priorités dans un environnement de travail dynamique
Esprit d’équipe, attitude positive et forte orientation vers le service à la clientèle
Excellentes capacités d’analyse et de résolution de problèmes complexes

Échelle salariale

58 000 $ à 63 000 $ par année

Notre succès repose sur nos employés. Nous sommes fiers d’être un employeur souscrivant au principe de l’égalité des chances et nous valorisons la diversité des communautés où nous travaillons et vivons. Conformément à notre politique d’accessibilité, des mesures d’adaptation raisonnables seront offertes sur demande tout au long du processus de recrutement.

#Canada
#SalesIND

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More about this job

Responsibilities

Provide product information and recommendations, respond to customer questions and resolve concerns, and support sales in partnership with outside sales representatives. Track sales activity in the CRM, prepare quotes and proposals, process orders, follow up with customers, and coordinate with other departments.

Requirements

The role calls for strong written and verbal communication in French and English, interpersonal skills, and a customer-service-oriented approach. Candidates should be motivated by sales and technology, resourceful, entrepreneurial, able to manage multiple priorities, and capable of solving complex problems.

Skills

Written And Verbal Communication
French And English Fluency
Interpersonal Skills
Sales
Customer Service
Product Knowledge
Technical Support
CRM Database Management
Quotation Preparation
Proposal Preparation
Order Processing
Project Management
Multitasking
Problem Solving
Teamwork
Account Management

Benefits

Extended Health Care
Disability Insurance
Employee And Family Assistance Program
Deferred Profit-Sharing Plan
RRSP Matching
Flexible Working Hours
Hybrid Working
Learning And Development Opportunities
Tuition Reimbursement
Internal Promotion Opportunities
Paid Time Off
Sick Days
Birthday Day Off

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Outside Sales
Customer Service
Sales Activities
CRM
Product Information
Technical Support
Account Information
Customer Database
Quotes
Proposals
Order Processing
Customer Follow-Up
Product Recommendations
Project Management
Problem Solving
French
English
Enclosures
Power Distribution
Climate Control
IT Infrastructure
Electrical And Electronics Manufacturing

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