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Added 21 mins ago
PH
4th Class Maintenance Engineer
Providence Healthcare
Vancouver, BC
- Full-time
…sustainable design, and innovative infrastructure. As a Power Engineer, you will play a key role in supporting the safe and reliable operation of this world-class healthcare environment.…
Added 35 mins ago
VB
Director, Voisey's Bay Operations
Vale Base Metals
St. John's, NL
- Full-time
Provide leadership for health, safety, and operational risk, ensuring effective governance, systems, and controls are in place to manage major hazards, contractor safety, and operational…
Added 1 hour ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team is currently seeking a Software engineer/designer to specialize in resolving service issues with a focus on Injection Molding Machine controls, including servo drive and…
Added 1 hour ago
W
Expression of Interest for Engineering Graduate – University of Victoria
Worley
Vancouver, BC
- Full-time
…technical expertise, business and commercial acumen, project controls literacy, and an understanding of risk, safety, and stakeholder and client…
Added 1 hour ago
W
Expression of Interest for Engineering Graduate – University of Victoria
Worley
Calgary, AB
- Full-time
…technical expertise, business and commercial acumen, project controls literacy, and an understanding of risk, safety, and stakeholder and client…
Added 1 hour ago
W
Expression of Interest for Engineering Graduate – University of Victoria
Worley
AB · Edmonton, AB
- Full-time
…technical expertise, business and commercial acumen, project controls literacy, and an understanding of risk, safety, and stakeholder and client…
Added 1 hour ago
Senior Technical Specialist
Insurance Corporation of British Columbia
North Vancouver, BC
…implementation, governance, and operation of cloud security services and controls across Amazon Web Services (AWS), Microsoft Azure, and hybrid environments. You will serve as a cloud…
Added 1 hour ago
MF
AI Automation & Platform Analyst (Senior Analyst)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
We are hiring an AI Automation & Platform Engineer/Analyst to design and build the next generation of agent-driven workflows, automation systems, and internal tools.
Added 1 hour ago
AA
Ingénieur principal ou ingénieure principale en assurance qualité des logiciels/ Senior Software Quality Assurance Engineer
Aviya Aerospace Systems
Longueuil, QC
- Full-time
…Aviya has an opening for a Senior Software Quality Assurance Engineer to join our engineering group in Montreal,…
Added 1 hour ago
XS
Security Analyst / Engineer / Architect
XChange Software Inc
Mississauga, ON
- Contract
· Can connect security controls to business objectives.
Added 1 hour ago
A
CYBERSECURITY ENGINEER
Adacel
Montreal, QC
- Full-time
Added 1 hour ago
A
Instrumentation and Controls Engineer
AtkinsRéalis
Pickering, ON
- Full-time
…committed to leading our clients across our various end markets to engineer a better future for our planet and its…
Added 1 hour ago
W
Senior Project Engineer
WSP
Calgary, AB
- Full-time
…decision-making make a measurable difference. As a Senior Project Engineer, you’ll help guide natural gas compressor station projects from conceptual and FEED phases through detailed…
Added 2 hours ago
VC
Project Manager (Substation Construction)
Valard Construction
Calgary, AB
- Full-time
Manage cash flow, billings, and progress claims in coordination with project controls and finance
Added 2 hours ago
SI
New Grad Electrical Engineer - Power Studies
Shermco Industries, Inc.
Regina, SK
- Full-time
…clients across various industries. As a New Grad Electrical Engineer - Power Studies, Associate at Shermco, you will have the exceptional opportunity to launch your career in a company that…
Added 2 hours ago
G
Electrical Engineer/Designer
Grantek
Burlington, ON
- Full-time
The Electrical Engineer/Designer at Grantek is an exciting opportunity for an intermediate to senior-level professional with a strong background in electrical design and industrial control…
Added 2 hours ago
ES
Controls Technician - Tech VII
Equans Services Canada & US
Surrey, BC
- Full-time
As a Controls Technician specializing in HVAC systems at Equans, you will be responsible for the installation, maintenance, troubleshooting, and repair of automated control systems that…
Added 2 hours ago
IM
Electrical Engineer / Senior Electrical Engineer
Impossible Metals
Collingwood, ON
- Full-time
Impossible Metals Canada is looking for a practical, hands-on Electrical Engineer / Senior Electrical Engineer to help design, develop, integrate, and test the electrical systems that power…
Added 2 hours ago
RI
Application Support Engineer
Rivago Infotech Inc
Toronto, ON
- Contract
Role : Production Support Engineer / Application Support Engineer
Added 2 hours ago
CE
Senior Manager, Infrastructure Projects
Cenovus Energy
Calgary, AB
- Full-time
Oversee portfolio performance across safety, scope, cost, schedule, quality and risk, ensuring appropriate governance, project controls and timely escalation.
Added 3 hours ago
ES
Senior / Lead Azure Data Engineer
Enterprise Solutions Inc.
Toronto, ON
- Contract
We are seeking an experienced Senior / Lead Azure Data Engineer with strong expertise in Microsoft Azure, Azure Data Factory, Azure Databricks, PySpark, and Azure Synapse Analytics. The…
Added 3 hours ago
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Senior Forward Deployed Engineer – AI & Data Engineering
PeoplePilot
Toronto, ON
- Full-time
# Senior Forward Deployed Engineer – AI & Data Engineering
Added 3 hours ago
WT
Mechanical Design Engineer
Waterloo Technical Inc.
Kitchener, ON
- Full-time
We’re looking for a Mechanical Engineer to join our mechanical team in Kitchener. This is a hands-on role taking parts and assemblies from concept to production: modelling in SolidWorks,…
Added 3 hours ago
CE
Manufacturing Engineer - Injection Moulding
Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies
ON · Chatham-Kent, ON
- $70,000 to $115,000 CAD / year
- Full-time
Manufacturing Engineer – Advanced Manufacturing
Added 3 hours ago
HP
Manufacturing Engineer
HCR Permanent Search
Vaughan, ON
- $80,000 to $95,000 CAD / year
- Full-time
Our world class client in Vaughan needs to hire a Manufacturing Engineer. Their ideal candidate has been employed in a controls focused role while being employed with a tier 1 or tier 2…

Rivago Infotech Inc

Application Support Engineer

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Role : Production Support Engineer / Application Support Engineer

Location : Ottawa / Toronto (Hybrid)

Summary

In this role, you will provide L1/L2 application support for Front Office Investment Banking & Capital Markets technology platforms, with a focus on Deal Capture / Trade Booking & Lifecycle and Portfolio Credit Analytics workflows. You will ensure day-to-day stability, perform incident triage and functional troubleshooting, support controlled change and release execution, and partner with business and technology teams to drive timely resolution, improved operational reliability, and strong service outcomes.

Responsibilities:

Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
Network support, TCP/IP, UDP.
Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
Support operational stability of portfolio credit analytics workflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.
Diagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.
Perform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.
Monitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.
Assist with deployments, releases, and environment upgrades across DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.
Track defects, enhancements, and operational work items in Jira and maintain knowledge assets and technical documentation in Confluence.
Develop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.
Create lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.
Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.

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More about this job

Responsibilities

Provide L1/L2 production support for investment banking and capital markets applications, including trade booking, lifecycle processing, and portfolio credit analytics. Triage and resolve incidents, support batch operations and releases, maintain operational documentation, and communicate with stakeholders to improve service reliability.

Requirements

The role calls for practical experience supporting business-critical applications, troubleshooting data and Linux issues, and using SQL to investigate and reconcile problems. Familiarity with ITIL processes, ServiceNow, Jira, Confluence, scripting, and release or batch operations is relevant; no education requirement is stated.

Skills

Application Support
Incident Triage
ITIL Incident, Problem, And Change Management
ServiceNow
Trade Booking And Lifecycle Support
Portfolio Credit Analytics
SQL
Linux Troubleshooting
Batch Processing
Release And Deployment Support
Jira
Confluence
Python
PowerShell
Shell Scripting
TCP/IP And UDP

Visa sponsorship

Not detected in the job text

Keywords

L1/L2 Application Support
Production Support
Investment Banking
Capital Markets
Deal Capture
Trade Booking
Lifecycle Events
Portfolio Credit Analytics
TCP/IP
UDP
ITIL
Incident Management
Problem Management
Change Management
ServiceNow
SQL
Linux
Batch Processing
DEV/UAT/PROD
CI/CD
Jira
Confluence
Python
PowerShell
Shell Scripting
SLAs/OLAs
Deployment And Release Management
Data Reconciliation
Runbooks
Incident Triage

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