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Added 10 mins ago
TM
Client Service Project Manager - Financial Print (2nd Shift)
Toppan Merrill
Toronto, ON
- $20 to $40 CAD / hour
- Full-time
…Merrill is a leading partner for the financial, legal, health and capital…
Added 10 mins ago
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Montreal, QC
- Full-time
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- Full-time
Translate financial information into actionable business insights that improve profitability, working capital, cash flow, and operational performance.
Added 25 mins ago
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Director, Finance (CSM)
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Bolton, ON
- Full-time
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Added 25 mins ago
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Financial Manager (CSM)
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- Full-time
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- Full-time
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Added 25 mins ago
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Plant Controller
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- $79,000 to $90,000 CAD / year
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Provide financial support for capital expenditures, investment analysis, and continuous improvement initiatives.
Added 25 mins ago
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- Full-time
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Remote, Canada
- Full-time
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Incentives and Capital Investments - SRED - Finance - Senior Tax Staff - Toronto
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Added 40 mins ago
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Technicien En Comptabilité/ Accounting Technician
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Montreal, QC
- $32 to $39 CAD / hour
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Added 55 mins ago
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Process Analyst Student Intern
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- $20 to $23 CAD / hour
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…Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies,…
Added 55 mins ago
QM
Senior Analyst, Capital Markets Operations
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Toronto, ON
- $40 CAD / hour
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Added 55 mins ago
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Director of Food & Beverage
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Added 55 mins ago
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Rivago Infotech Inc

Application Support Engineer

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Role : Production Support Engineer / Application Support Engineer

Location : Ottawa / Toronto (Hybrid)

Summary

In this role, you will provide L1/L2 application support for Front Office Investment Banking & Capital Markets technology platforms, with a focus on Deal Capture / Trade Booking & Lifecycle and Portfolio Credit Analytics workflows. You will ensure day-to-day stability, perform incident triage and functional troubleshooting, support controlled change and release execution, and partner with business and technology teams to drive timely resolution, improved operational reliability, and strong service outcomes.

Responsibilities:

Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
Network support, TCP/IP, UDP.
Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
Support operational stability of portfolio credit analytics workflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.
Diagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.
Perform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.
Monitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.
Assist with deployments, releases, and environment upgrades across DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.
Track defects, enhancements, and operational work items in Jira and maintain knowledge assets and technical documentation in Confluence.
Develop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.
Create lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.
Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.

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More about this job

Responsibilities

Provide L1/L2 production support for investment banking and capital markets applications, including trade booking, lifecycle processing, and portfolio credit analytics. Triage and resolve incidents, support batch operations and releases, maintain operational documentation, and communicate with stakeholders to improve service reliability.

Requirements

The role calls for practical experience supporting business-critical applications, troubleshooting data and Linux issues, and using SQL to investigate and reconcile problems. Familiarity with ITIL processes, ServiceNow, Jira, Confluence, scripting, and release or batch operations is relevant; no education requirement is stated.

Skills

Application Support
Incident Triage
ITIL Incident, Problem, And Change Management
ServiceNow
Trade Booking And Lifecycle Support
Portfolio Credit Analytics
SQL
Linux Troubleshooting
Batch Processing
Release And Deployment Support
Jira
Confluence
Python
PowerShell
Shell Scripting
TCP/IP And UDP

Visa sponsorship

Not detected in the job text

Keywords

L1/L2 Application Support
Production Support
Investment Banking
Capital Markets
Deal Capture
Trade Booking
Lifecycle Events
Portfolio Credit Analytics
TCP/IP
UDP
ITIL
Incident Management
Problem Management
Change Management
ServiceNow
SQL
Linux
Batch Processing
DEV/UAT/PROD
CI/CD
Jira
Confluence
Python
PowerShell
Shell Scripting
SLAs/OLAs
Deployment And Release Management
Data Reconciliation
Runbooks
Incident Triage

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