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Added 4 mins ago
C&
Embedded Software Engineer
Communications & Power Industries (CPI)
Georgetown, ON
- Full-time
…employees to develop, create and deliver innovative, reliable technology solutions to power, connect, protect, and support a better…
Added 4 mins ago
SI
Senior Systems Engineer
STACK IT Recruitment
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
👨🏻‍💼 Are you a senior MSP engineer who can deliver large infrastructure projects hands-on and act as the technical advisor a client relies on?
Added 4 mins ago
SI
Senior Systems Engineer
STACK IT Recruitment
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
👨🏻‍💼 Are you a senior MSP engineer who can deliver large infrastructure projects hands-on and act as the technical advisor a client relies on?
Added 4 mins ago
SI
Senior Systems Engineer
STACK IT Recruitment
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
👨🏻‍💼 Are you a senior MSP engineer who can deliver large infrastructure projects hands-on and act as the technical advisor a client relies on?
Added 5 mins ago
CL
Sr Cloud Network Engineer
Charger Logistics Inc.
Brampton, ON
- Contract
We're looking for a Sr Cloud Network Engineer to design, build and run the network that connects our cloud platforms, offices and terminals across North America. Our systems run 24/7 to…
Added 5 mins ago
EC
Project Engineer
Eastern Construction Company Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Project Engineer, you will provide specific services such as lines, levels, surveys, monitoring requirements, quantity take-offs and material ordering. Assists Superintendent to plan,…
Added 5 mins ago
QT
Senior Linux Systems Engineer - Automation & Performance Monitoring (6-Month Contract)
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
- $70 to $90 CAD / hour
- Contract
Position: Senior Linux Systems Engineer - Automation & Performance Monitoring (6-Month Contract)
Added 5 mins ago
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Semiconductor EDA/CAD/IT Engineer
StarIC
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Join Our Innovative Team: Semiconductor EDA / CAD / IT Engineer
Added 5 mins ago
RI
Plant Manager
Recochem Inc.
Nisku, AB
- Full-time
We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing…
Added 5 mins ago
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Cyber Security Engineer
Remitra
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…money transfer solutions. We’re looking for a Cybersecurity Engineer to join the security department within our IT team and help protect our applications, infrastructure and customer…
Added 5 mins ago
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Senior IC Digital Design Engineer
StarIC
Toronto, ON
- Full-time
At StarIC, we’re not just building circuits; we’re shaping the future of technology. As a Toronto-based semiconductor design company, we thrive on creativity, collaboration, and pushing the…
Added 5 mins ago
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DevOps Engineer
Synechron
Montreal, QC
- Full-time
We began life in 2001 as a small, self-funded team of technology specialists. Since then, we’ve grown our organization to 17,000 people, across 58 offices, in 22 countries, in key global…
Added 20 mins ago
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Senior Staff Software Engineer - Money Boxes
Nubank
Toronto, ON
- Full-time
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower…
Added 20 mins ago
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QA Test Engineer, Industrial
Litmus
Remote, Canada
- Full-time
- Remote
…whether that’s in how we build, how we communicate, or how we support each…
Added 34 mins ago
AI
Windows Server Administrator - SCCM
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
Coordinate with the Desktop Support Engineer, Linux Administrator, application owners, and stakeholders.
Added 34 mins ago
UC
Databricks Data Platform Engineer
Univedge Consulting LLC
Canada
- Contract
As a Senior Databricks Data Platform Engineer, you will own the engineering, automation, and day-to-day health of our enterprise Databricks Lakehouse platform. This is a platform-first…
Added 34 mins ago
AI
Windows Server Admin
Apptoza Inc.
Calgary, AB
- Contract
· Coordinate with the Desktop Support Engineer, Linux Administrator, application owners, and AltaGas stakeholders.
Added 34 mins ago
BC
Lead Electrical Engineer
Bantrel Co.
Edmonton, AB
- Full-time
We are currently seeking a qualified Lead Electrical Engineer to join our Energy team, based out of Edmonton, AB. This is a leadership opportunity for an experienced engineer who enjoys…
Added 34 mins ago
Plant Manager
PFX Group
Nisku, AB
We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing…
Added 34 mins ago
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Associate Software Engineer
BlackLine
Toronto, ON
- Full-time
As an Associate Software Engineer, you will play a crucial role in delivering high quality releases to our customers by designing, developing, troubleshooting, maintaining, optimizing and…
Added 35 mins ago
CL
Sr Cloud Network Engineer
Charger Logistics Inc.
Brampton, ON
- Contract
We're looking for a Sr Cloud Network Engineer to design, build and run the network that connects our cloud platforms, offices and terminals across North America. Our systems run 24/7 to…
Added 35 mins ago
S
Senior Quality Assurance Engineer
StafinGo
Toronto, ON
- $60 to $75 CAD / hour
- Contract
StafinGo is seeking an experienced Senior Quality Assurance (QA) Specialist to support a digital health initiative focused on modernizing cancer screening communications across Ontario.
Added 35 mins ago
SI
Observability Engineer
Siri InfoSolutions, Inc.
Montreal, QC
- Contract
We are seeking an experienced and motivated engineer to join the Observability fleet which focuses on delivering tools in private and public cloud environments. The role focuses on…
Added 35 mins ago
C
Data Scientist
Cyient
Longueuil, QC
- Full-time
We are looking for a Data & Analytics Engineer to join a dynamic team and help drive high-impact digital transformation initiatives.
Added 50 mins ago
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Senior Municipal Engineer
AtkinsRéalis
Calgary, AB · Vancouver, BC
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…

Rivago Infotech Inc

Application Support Engineer

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Role : Production Support Engineer / Application Support Engineer

Location : Ottawa / Toronto (Hybrid)

Summary

In this role, you will provide L1/L2 application support for Front Office Investment Banking & Capital Markets technology platforms, with a focus on Deal Capture / Trade Booking & Lifecycle and Portfolio Credit Analytics workflows. You will ensure day-to-day stability, perform incident triage and functional troubleshooting, support controlled change and release execution, and partner with business and technology teams to drive timely resolution, improved operational reliability, and strong service outcomes.

Responsibilities:

Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
Network support, TCP/IP, UDP.
Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
Support operational stability of portfolio credit analytics workflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.
Diagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.
Perform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.
Monitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.
Assist with deployments, releases, and environment upgrades across DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.
Track defects, enhancements, and operational work items in Jira and maintain knowledge assets and technical documentation in Confluence.
Develop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.
Create lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.
Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.

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More about this job

Responsibilities

Provide L1/L2 production support for investment banking and capital markets applications, including trade booking, lifecycle processing, and portfolio credit analytics. Triage and resolve incidents, support batch operations and releases, maintain operational documentation, and communicate with stakeholders to improve service reliability.

Requirements

The role calls for practical experience supporting business-critical applications, troubleshooting data and Linux issues, and using SQL to investigate and reconcile problems. Familiarity with ITIL processes, ServiceNow, Jira, Confluence, scripting, and release or batch operations is relevant; no education requirement is stated.

Skills

Application Support
Incident Triage
ITIL Incident, Problem, And Change Management
ServiceNow
Trade Booking And Lifecycle Support
Portfolio Credit Analytics
SQL
Linux Troubleshooting
Batch Processing
Release And Deployment Support
Jira
Confluence
Python
PowerShell
Shell Scripting
TCP/IP And UDP

Visa sponsorship

Not detected in the job text

Keywords

L1/L2 Application Support
Production Support
Investment Banking
Capital Markets
Deal Capture
Trade Booking
Lifecycle Events
Portfolio Credit Analytics
TCP/IP
UDP
ITIL
Incident Management
Problem Management
Change Management
ServiceNow
SQL
Linux
Batch Processing
DEV/UAT/PROD
CI/CD
Jira
Confluence
Python
PowerShell
Shell Scripting
SLAs/OLAs
Deployment And Release Management
Data Reconciliation
Runbooks
Incident Triage

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