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Added 12 mins ago
AI
Windows Server Administrator - SCCM
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
…server readiness, controlled patch and remediation testing, validation of server health, and clear documentation of results. This is a testing assignment and does not include production…
Added 12 mins ago
AI
Windows Server Admin
Apptoza Inc.
Calgary, AB
- Contract
· Coordinate with the Desktop Support Engineer, Linux Administrator, application owners, and AltaGas stakeholders.
Added 13 mins ago
S
Senior Quality Assurance Engineer
StafinGo
Toronto, ON
- $60 to $75 CAD / hour
- Contract
5–7 years of experience writing complete SQL scripts, including complex joins, aggregations, and data validation queries.
Added 43 mins ago
RD
Quality Engineer
Randstad Digital
Toronto, ON
- Contract
In this role, you will lead quality engineering, integration verification, and data integrity validation across mission-critical wholesale banking and payment applications. You will support…
Added 43 mins ago
FE
Applied AI Engineer – Agents & Automation
Future Electronics
Kirkland, QC
- Full-time
The Frontier AI Deployed Engineer is a member of Future Electronics' AI & Automation Center of Excellence and works directly with business and technology teams to discover, design, build,…
Added 43 mins ago
C
Senior Software Engineer Technical Remediation & Enablement
Citi
Mississauga, ON
- Full-time
The Vice President (VP) / Senior Software Engineer – Technical Remediation & Enablement Lead is a hands-on, code-level technical specialist responsible for driving the direct remediation of…
Added 43 mins ago
A
Architecte PLM Senior / Senior PLM Architect
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 1 hour ago
Reliability Engineering
Natus
Oakville, ON
We are seeking an experienced Reliability Engineer to lead product reliability activities and help ensure our neurology medical devices and applications consistently deliver their intended…
Added 1 hour ago
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Manager, Product, Pricing & Integrations Operations
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…launches and repackaging efforts, moving strategy and technical validation earlier. Own license and entitlement sign-off for…
Added 1 hour ago
A
Hardware Design Engineer - Intern
Altera
Toronto, ON
- Full-time
As an Hardware Design Engineer - Intern, You will work closely with hardware and software teams on FPGA HW/SW co-development, system bring-up, debugging, and optimization of complex…
Added 1 hour ago
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Senior Manager – Systems Assurance
SYSTRA
Toronto, ON
- Full-time
Evaluate engineering evidence, Verification & Validation outputs, testing and commissioning information and technical decisions to confirm that they support the assurance case. Identify and…
Added 1 hour ago
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Utilities Engineer – Interface Management (Senior)
SYSTRA
Toronto, ON
- Full-time
The Utilities Engineer – Coordination and Interface Management is responsible for the identification, coordination, and resolution of interfaces between the High-Speed Rail (HSR) project…
Added 1 hour ago
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Senior Manager – Systems Requirements
SYSTRA
Toronto, ON
- Full-time
Establishing and maintaining requirements baseline control and end-to-end traceability from business and operational objectives through design, testing, verification and validation.
Added 1 hour ago
CT
Mechanical Engineer Team Lead (Supervisor)
Cam Tran
Colborne, ON
- Full-time
Support all mechanical certification and testing requirements, including short circuit and thermal performance validation.
Added 1 hour ago
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Graphics Specialist – Building Automation / EBO (GSBA004)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Perform pre- and post-migration graphical validation.
Added 1 hour ago
Software Engineer, Identity
Lyft
Toronto, ON
…make the lives of our community more enriched and safe. As an engineer at Lyft, you'll collaborate with teams like product, data science, analytics, and operations on code that empower us…
Added 1 hour ago
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Atlassian Architect - Canada FTE
Praecipio Consulting
Remote, Canada
- Full-time
- Remote
…from pre-migration assessment and planning to execution, data validation, and post-migration…
Added 2 hours ago
W
Principal Process Automation Engineer
Worley
Vancouver, BC
- Full-time
Project experience working on all engineering phases within a project from concept through design and engineering, construction support, and commissioning/validation and handover.
Added 2 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team is currently seeking a Software engineer/designer to specialize in resolving service issues with a focus on Injection Molding Machine controls, including servo drive and…
Added 2 hours ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
The service team is currently seeking a Mechanical engineer/designer to specialize in resolving service issues.
Added 2 hours ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
Added 2 hours ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Lead end-to-end innovation and engineering initiatives, from concept ideation and prototyping through proof-of-concept validation, product development, and commercialization.
Added 2 hours ago
MS
Senior Electronic Warfare Systems Engineer
MDA Space
Ottawa, ON · Kanata, ON
- Full-time
We’re on the hunt for a motivated and positive minded Sr. Systems Engineer with experience developing and integrating Electronic Warfare (EW) systems to join our cross functional,…
Added 2 hours ago
Senior Technical Specialist
Insurance Corporation of British Columbia
North Vancouver, BC
Leading exposure management initiatives across cloud environments, including the identification, prioritization, validation, and remediation of security exposures, vulnerabilities,…
Added 2 hours ago
MF
AI Automation & Platform Analyst (Senior Analyst)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
We are hiring an AI Automation & Platform Engineer/Analyst to design and build the next generation of agent-driven workflows, automation systems, and internal tools.

Rivago Infotech Inc

Application Support Engineer

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Role : Production Support Engineer / Application Support Engineer

Location : Ottawa / Toronto (Hybrid)

Summary

In this role, you will provide L1/L2 application support for Front Office Investment Banking & Capital Markets technology platforms, with a focus on Deal Capture / Trade Booking & Lifecycle and Portfolio Credit Analytics workflows. You will ensure day-to-day stability, perform incident triage and functional troubleshooting, support controlled change and release execution, and partner with business and technology teams to drive timely resolution, improved operational reliability, and strong service outcomes.

Responsibilities:

Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
Network support, TCP/IP, UDP.
Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
Support operational stability of portfolio credit analytics workflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.
Diagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.
Perform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.
Monitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.
Assist with deployments, releases, and environment upgrades across DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.
Track defects, enhancements, and operational work items in Jira and maintain knowledge assets and technical documentation in Confluence.
Develop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.
Create lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.
Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.

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More about this job

Responsibilities

Provide L1/L2 production support for investment banking and capital markets applications, including trade booking, lifecycle processing, and portfolio credit analytics. Triage and resolve incidents, support batch operations and releases, maintain operational documentation, and communicate with stakeholders to improve service reliability.

Requirements

The role calls for practical experience supporting business-critical applications, troubleshooting data and Linux issues, and using SQL to investigate and reconcile problems. Familiarity with ITIL processes, ServiceNow, Jira, Confluence, scripting, and release or batch operations is relevant; no education requirement is stated.

Skills

Application Support
Incident Triage
ITIL Incident, Problem, And Change Management
ServiceNow
Trade Booking And Lifecycle Support
Portfolio Credit Analytics
SQL
Linux Troubleshooting
Batch Processing
Release And Deployment Support
Jira
Confluence
Python
PowerShell
Shell Scripting
TCP/IP And UDP

Visa sponsorship

Not detected in the job text

Keywords

L1/L2 Application Support
Production Support
Investment Banking
Capital Markets
Deal Capture
Trade Booking
Lifecycle Events
Portfolio Credit Analytics
TCP/IP
UDP
ITIL
Incident Management
Problem Management
Change Management
ServiceNow
SQL
Linux
Batch Processing
DEV/UAT/PROD
CI/CD
Jira
Confluence
Python
PowerShell
Shell Scripting
SLAs/OLAs
Deployment And Release Management
Data Reconciliation
Runbooks
Incident Triage

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