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Added 29 mins ago
ES
Senior AI Engineer
Epsilon Solutions Ltd.
Montreal, QC
- Full-time
We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic…
Added 44 mins ago
Manufacturing & Process Engineer - Senior PMO / Change & Transformation Lead
Capgemini
Montreal, QC
…la transformation pour soutenir le déploiement du programme Front Line Leadership (FLL) au sein d’un important environnement manufacturier du secteur…
Added 59 mins ago
CM
Mechanical Engineering SME (Subject Matter Expert), Capital Projects
Cyclic Materials
Toronto, ON
- Full-time
…proprietary technology platform, we recover rare earths from end-of-life products and transform them into high-purity materials used to produce new permanent magnets. These magnets are…
Added 59 mins ago
E
Principal Product Manager, Agent Intelligence
Equinix
Toronto, ON
- Full-time
Define what “good” means for each agent and for the system end to end. That covers correctness, grounding in sources, completeness, tool-use accuracy, workflow adherence, latency, cost and…
Added 1 hour ago
MI
Junior Quality Engineer
Magna International
Brampton, ON
- Full-time
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other…
Added 1 hour ago
BC
Intermediate Electrical Engineer
BBA Consultants
Thunder Bay, ON
- Full-time
BBA is seeking an Intermediate Electrical Engineer to be a part of our new Thunder Bay office to support our continued growth in Central Canada. You’ll play a key role in all phases of…
Added 1 hour ago
RI
Production Support Engineer
Rivago Infotech Inc
Toronto, ON
- Contract
Role : Production Support Engineer / Application Support Engineer
Added 3 hours ago
IO
Project Development Engineer
Irving Oil
Saint John, NB
- Full-time
As an Engineer on Irving Oil’s Front-End Engineering team, you will play a key role in supporting the safe and reliable operation of the refinery through the development of Heat & Material…
Added 8 hours ago
RI
Frontend Engineer
Rivago Infotech Inc
Toronto, ON
- Contract
· Developing new user-facing features using React.js. Building reusable components and front-end libraries for future use.
Added 10 hours ago
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
…action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape…
Added 14 hours ago
EA
Controls & Field Service Technician
EVS Automation Ltd
Burnaby, BC
- Full-time
…commissioning systems on site, working directly with our lead engineer. In your first year, you’ll take at least one project from factory testing through to handover. You’ll also become a…
Added 18 hours ago
P
Senior Software Engineer - Java/React
PointClickCare
Mississauga, ON
- Full-time
Front-End: React, Micro-Frontends, Material-UI
Added 18 hours ago
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Principal Software Engineer
PointClickCare
Mississauga, ON
- Full-time
Front-End: React, Micro-Frontends, Material-UI
Added 18 hours ago
A
Senior Software Developer, Frontend
Autodesk
Toronto, ON
- Full-time
5+ years of experience as a hands-on front-end developer
Added 18 hours ago
P
Principal Software Engineer
PointClickCare
Mississauga, ON
- $142,700 to $178,400 CAD / year
- Full-time
Front-End: React, Micro-Frontends, Material-UI
Added 18 hours ago
P
Senior Software Engineer - Java/React
PointClickCare
Mississauga, ON
- $130,100 to $162,600 CAD / year
- Full-time
Front-End: React, Micro-Frontends, Material-UI
Added 18 hours ago
Senior Commercial Engineer
Gibson Energy
AB · Calgary, AB
The Commercial Engineer recommends the technical scope development of supported external-customer business cases through pre-front end engineering design (Pre-FEED)/Class 4. Reporting to…
Added 18 hours ago
R
Senior Full Stack Engineer (Rails & React)
REW
Vancouver, BC
- Full-time
Support the development of front-end services using both Rails native (haml) and React technologies, integrating these with back-end services.
Added 18 hours ago
A
Senior Software Developer, Frontend
Autodesk
Toronto, ON
- Full-time
5+ years of experience as a hands-on front-end developer
Added 20 hours ago
A
Senior Java Software Engineer
Altis
Ottawa, ON
- $80 to $85 CAD / hour
- Contract
…modernization of critical systems, and apply your expertise across both front-end and back-end development. Your contributions will help support the security and reliability of systems that…
Added 21 hours ago
I
DSP Firmware Engineer
icspi
Waterloo, ON
- Full-time
As DSP Firmware Engineer at icspi, you will design the real-time signal processing at the heart of our atomic force microscope system, enabling high performance and parallelization.
Added 21 hours ago
WT
Senior Java Software Engineer
Wissen Technology
Montreal, QC
- Full-time
Experience with front-end technologies: HTML5, CSS3, JavaScript, and modern frameworks/libraries such as Angular, React, or Vue.js. - Good to have
Added 21 hours ago
M
Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
3–5 years of experience as a Full Stack Engineer, including hands-on delivery across front-end and back-end components.
Added 22 hours ago
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
…action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape…
Added 1 day ago
MT
Software Engineer
MVP Talent Corp
Calgary, AB
- $130,000 to $140,000 CAD / year
- Full-time
A good eye for front-end design and accessibility.

Rivago Infotech Inc

Production Support Engineer

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Role : Production Support Engineer / Application Support Engineer

Location : Ottawa / Toronto (Hybrid)

Rate: CAD 60/HR –

Summary

In this role, you will provide L1/L2 application support for Front Office Investment Banking & Capital Markets technology platforms, with a focus on Deal Capture / Trade Booking & Lifecycle and Portfolio Credit Analytics workflows. You will ensure day-to-day stability, perform incident triage and functional troubleshooting, support controlled change and release execution, and partner with business and technology teams to drive timely resolution, improved operational reliability, and strong service outcomes.

Responsibilities

Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
Network support, TCP/IP, UDP.
Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
Support operational stability of portfolio credit analytics workflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.
Diagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.
Perform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.
Monitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.
Assist with deployments, releases, and environment upgrades across DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.
Track defects, enhancements, and operational work items in Jira and maintain knowledge assets and technical documentation in Confluence.
Develop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.
Create lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.
Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.

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More about this job

Responsibilities

Provide L1/L2 support for investment banking and capital markets applications, including trade booking, lifecycle processing, and portfolio credit analytics, while triaging incidents and restoring service. Support controlled changes and releases, investigate data and processing issues, maintain operational documentation, and communicate with business and technology stakeholders.

Requirements

The role calls for experience supporting front-office financial technology platforms, troubleshooting application and data issues, and working with incident, problem, and change management processes. Practical skills with SQL, Linux, networking, ServiceNow, batch operations, and scripting are relevant; CI/CD exposure is a plus.

Skills

Application Support
Incident Triage
ITIL Incident, Problem, And Change Management
ServiceNow
Trade Booking And Lifecycle Support
Portfolio Credit Analytics
SQL
Linux Troubleshooting
TCP/IP And UDP
Batch Processing
Release And Deployment Support
Jira
Confluence
Python
PowerShell
Shell Scripting

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Investment Banking
Capital Markets
Deal Capture
Trade Booking
Lifecycle Events
Portfolio Credit Analytics
L1/L2 Application Support
Incident Management
Problem Management
Change Management
ITIL
ServiceNow
TCP/IP
UDP
SQL
Linux
Batch Processing
DEV/UAT/PROD
CI/CD
Jira
Confluence
Python
PowerShell
Shell Scripting
Runbooks
Release Management
Data Reconciliation
Settlement Integrations
SLAs/OLAs

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