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Added 8 mins ago
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Inside Sales Representative
Titan Environmental Containment & Titan USA
Burlington, ON
- Full-time
Minimum 1-2+ years of experience in sales, customer service, or sales-related roles, ideally within construction materials, manufacturing, or technical product environments.
Added 8 mins ago
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Customer Service Advisor
Steele Auto Group
Halifax, NS
- Full-time
Colonial Honda is looking for a Service Advisor to join our team in Halifax, Nova Scotia! As a Service Advisor, you will be the friendly face and dependable guide our clients rely on…
Added 8 mins ago
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Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Whitby, ON
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 8 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Tsawwassen, BC
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 8 mins ago
SD
Patient Care Specialist-1
Shoppers Drug Mart
Mississauga, ON
- Full-time
delivered effectively with the highest quality customer service. This colleague is action oriented,
Added 8 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Milton, ON
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 8 mins ago
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Staff Software Engineer, Platform
Rivian and Volkswagen Group Technologies
Remote, Canada
- $137,300 to $181,890 CAD / year
- Full-time
- Remote
Consumer Platform builds and operates backend services that power customer-facing digital experiences. As a Staff Backend Software Engineer, you will provide technical leadership across…
Added 8 mins ago
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(CAN) Pharmacy Assistant
Walmart
Edmonton, AB
- Full-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 8 mins ago
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Pharmacy Assistant
Walmart
Markham, ON
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 8 mins ago
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Advisory Agent, Member and Client Experience
Desjardins
Plessisville, QC · Caisse Desjardins de L'Érable
- Part-time
Contribute to business development and maintain business relationships through service delivery and activities
Added 8 mins ago
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FX Application Support Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
…You will join the FX Application Support team, which provides technical and business support for Citi's Forex trading business across G10 FX and FX Derivative products, spanning eTrading,…
Added 8 mins ago
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Inventory Analyst (12 Months Contract)
Indigo Books & Music
Toronto, ON
- $60,000 to $80,000 CAD / year
- Contract
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 8 mins ago
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Data Platform Engineer
BRP
Montreal, QC
- Full-time
Document technical processes clearly to ensure easy future maintenance
Added 23 mins ago
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Building Automation Support Technician, Senior
Delta Controls
Surrey, BC
- Full-time
Reporting to the Technical Services Manager, you will become part of a dynamic technical team that provides product support and services to Delta IBT’s worldwide network of customers as…
Added 23 mins ago
DC
Building Automation Support Technician, Junior
Delta Controls
Surrey, BC
- Full-time
Reporting to the Technical Services Manager, you will become part of a dynamic technical team that provides product support and services to Delta IBT’s worldwide network of customers as…
Added 23 mins ago
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Inventory Analyst (12 Months Contract)
Indigo
Toronto, ON
- $60,000 to $80,000 CAD / year
- Contract
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 23 mins ago
BS
R&D Product Development Intern / Stagiaire en recherche et développement (R-D) - Développement de
Boston Scientific
Montreal, QC
- Full-time
…innovative medical devices. The role focuses on understanding customer needs, translating them into product features, evaluating technical feasibility, and supporting engineering…
Added 23 mins ago
IC
MPP Sales Support Specialist
Infotek Consulting Inc.
Waterloo, ON
- $30 to $36 CAD / hour
- Contract
We are seeking an MPP Sales Support Specialist to provide technology, operational, and customer service support within the Mortgage Creditor Insurance business.
Added 23 mins ago
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ILS Support /Tech Writer
Robertson & Company Ltd.
Ottawa, ON
- Contract
Collaborate with engineering, procurement, service delivery, Technical Authorities, and ship staff to validate updates and resolve maintenance/documentation queries
Added 23 mins ago
AI
Senior Hardware Design Engineer
Aversan Inc.
Mississauga, ON
- Full-time
Overall technical coordination within the engineering functions supporting hardware development to ensure that all customer requirements are met.
Added 23 mins ago
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Security Concierge (4on/4 off, 6AM-4:30PM schedule)
Boardwalk
AB · Edmonton, AB
- Full-time
…If you think quickly on your feet and can deliver excellent customer service, we would love to meet…
Added 23 mins ago
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Special Order Customer Experience Representative, Staples Promotional Products - Bilingual English/French
Staples
Vaughan, ON
- $43,000 to $66,000 USD / year
- Full-time
Exceptional customer service mindset with a passion for delivering a positive client experience
Added 23 mins ago
CL
Purchaser
CCL Label
Toronto, ON · Etobicoke, ON
- Full-time
We are seeking a detail-oriented and proactive Purchaser/Buyer to join our team, reporting directly to the Technical Services & Technical Development Manager. This role is essential in…
Added 23 mins ago
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Administrative Assistant
Associa
Surrey, BC
- $36,000 to $38,000 CAD / year
- Full-time
…activities and projects with administrative tasks. Provides customer service support. Under moderate supervision, work may involve contact with homeowners and board…
Added 23 mins ago
O
Motorcycle Mechanic
OTOMOTO
Toronto, ON
- Full-time
Company Description OTOMOTO is a motorcycle-focused service and repair company committed to delivering reliable, high-quality maintenance for a wide range of bikes. The team is passionate…

Rivago Infotech Inc

Production Support Engineer

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Role : Production Support Engineer / Application Support Engineer

Location : Ottawa / Toronto (Hybrid)

Rate: CAD 60/HR –

Summary

In this role, you will provide L1/L2 application support for Front Office Investment Banking & Capital Markets technology platforms, with a focus on Deal Capture / Trade Booking & Lifecycle and Portfolio Credit Analytics workflows. You will ensure day-to-day stability, perform incident triage and functional troubleshooting, support controlled change and release execution, and partner with business and technology teams to drive timely resolution, improved operational reliability, and strong service outcomes.

Responsibilities

Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.
Network support, TCP/IP, UDP.
Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.
Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.
Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.
Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.
Support operational stability of portfolio credit analytics workflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.
Diagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.
Perform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.
Monitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.
Assist with deployments, releases, and environment upgrades across DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.
Track defects, enhancements, and operational work items in Jira and maintain knowledge assets and technical documentation in Confluence.
Develop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.
Create lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.
Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.

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More about this job

Responsibilities

Provide L1/L2 support for investment banking and capital markets applications, including trade booking, lifecycle processing, and portfolio credit analytics, while triaging incidents and restoring service. Support controlled changes and releases, investigate data and processing issues, maintain operational documentation, and communicate with business and technology stakeholders.

Requirements

The role calls for experience supporting front-office financial technology platforms, troubleshooting application and data issues, and working with incident, problem, and change management processes. Practical skills with SQL, Linux, networking, ServiceNow, batch operations, and scripting are relevant; CI/CD exposure is a plus.

Skills

Application Support
Incident Triage
ITIL Incident, Problem, And Change Management
ServiceNow
Trade Booking And Lifecycle Support
Portfolio Credit Analytics
SQL
Linux Troubleshooting
TCP/IP And UDP
Batch Processing
Release And Deployment Support
Jira
Confluence
Python
PowerShell
Shell Scripting

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Investment Banking
Capital Markets
Deal Capture
Trade Booking
Lifecycle Events
Portfolio Credit Analytics
L1/L2 Application Support
Incident Management
Problem Management
Change Management
ITIL
ServiceNow
TCP/IP
UDP
SQL
Linux
Batch Processing
DEV/UAT/PROD
CI/CD
Jira
Confluence
Python
PowerShell
Shell Scripting
Runbooks
Release Management
Data Reconciliation
Settlement Integrations
SLAs/OLAs

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