Jobs in Canada

Group jobs by employerEmail me new jobs Save this search

Added 1 month ago
TI
2027 BrainBox AI Intern
Trane Italia
Montreal, QC
- Full-time
Lieu de travail: Ce poste est désigné comme étant en présentiel, avec un travail effectué à notre site de Montréal, QC, 5 jours par semaine
Added 1 month ago
DT
Assistant Manager I
Dollar Tree
Kemptville, ON
- $20 to $77 CAD / hour
- Part-time
- On-site
Added 1 month ago
CD
Teacher in Special Education at the Primary and Secondary Levels
Centre de services scolaire Marguerite-Bourgeoys
Saint-Laurent, QC
- $54,119 to $105,432 CAD / year
- Full-time
- Contract
- On-site
…environment for everyone's progress. On a daily basis, you observe, support, and encourage, transforming challenges into learning opportunities. Through your expertise, creativity, and…
Added 1 month ago
CD
Teacher in Special Education - Orthopedagogy
Centre de services scolaire Marguerite-Bourgeoys
Saint-Laurent, QC
- $54,119 to $105,432 CAD / year
- Full-time
- Contract
- On-site
…environment for everyone's progress. On a daily basis, you observe, support, and encourage, transforming challenges into learning opportunities. Through your expertise, creativity, and…
Added 1 month ago
CD
School Training Advisor (Health Trades Vocational Training Center)
Centre de services scolaire Marguerite-Bourgeoys
Verdun, QC
- $30.56 to $52.37 CAD / hour
- Full-time
- Contract
- On-site
…responsibility for, and overcome their personal and social problems;Support students in finding ways to overcome the difficulties inherent in achieving their training project as well as…
Added 1 month ago
CD
Coordinator | Dispute Resolution and Complaint Handling
Centre de services scolaire Marguerite-Bourgeoys
Saint-Laurent, QC
- $103,235 to $137,644 CAD / year
- Full-time
- Contract
- On-site
…the Head Office brings together the administrative teams that support all the establishments of the CSSMB. We work with rigor, collaboration, and a constant concern for service. Join a team…
Added 1 month ago
CD
Specialized Education Technician (Grand-Héron Primary School)
Centre de services scolaire Marguerite-Bourgeoys
LaSalle, QC
- $28.4 to $40.88 CAD / hour
- Full-time
- Contract
- On-site
…participate in intervention plans, lead educational activities, support learning, de-escalate crises, and guide them in their behavior modification process with method and kindness. In…
Added 1 month ago
TI
2027 Accelerated Development Program - BrainBox AI
Trane Italia
Montreal, QC
- Full-time
Une présence physique à votre lieu de travail assigné est requise 5 jours par semaine
Added 1 month ago
TI
Senior HVAC Engineer
Trane Italia
Montreal, QC
- Full-time
…You will assess and interpret existing mechanical systems, support the integration of our AI-driven control platform, and collaborate closely with software engineers and our global…
Added 1 month ago
LD
Department Manager Photo Lab
London Drugs Limited
Campbell River, BC
- $22.95 to $27.69 CAD / hour
- Other
Employees will be scheduled 40 hours per week and must be available to work a flexible schedule, Monday through Sunday, for day and evening shifts
Added 1 month ago
TI
HVAC engineer
Trane Italia
Montreal, QC
- Full-time
…You will assess and interpret existing mechanical systems, support the integration of our AI-driven control platform, and collaborate closely with software engineers and our global…
Added 1 month ago
TI
2027 Technical Sales Intern - Services
Trane Italia
Laval, QC
- Full-time
Added 1 month ago
VA
Manager, IT [EXE]
Vancouver Aquarium
Vancouver, BC
- Full-time
…systems, and the network, servers, telecommunications and end-user support behind them. The role leads the IT team, sets the technology direction, and owns the annual IT plan and budget. It…
Added 1 month ago
V
Client Consulting Manager
Visa
Toronto, ON
- Full-time
…experience. Potential engagements could include product development, program launch, customer acquisition, customer life cycle optimization, retention enhancement, benchmark analysis,…
Added 1 month ago
VC
Coordinator, Patient Care (RN) - Acute & Ambulatory Care
Vancouver Coastal Health
Vancouver, BC
- $49.2 to $63.47 CAD / hour
- Temporary
…staff training and development and providing leadership and support to the interdisciplinary team. Assists the Manager with performing administrative duties and coordinates staffing,…
Added 1 month ago
VC
Nursing Unit Assistant (NUA)
Vancouver Coastal Health
Vancouver, BC
- $30.03 CAD / hour
- Temporary
…environment and performs clerical/receptionist functions in the support of the delivery of client care. Places client/family needs above all other concerns. The Nursing Unit Assistant…
Added 1 month ago
TC
Marketing Campaigns Co-op
Trulioo Co-op & Internship
Remote, Canada
- Internship
- Remote
Our offices support a hybrid model and staff typically work three days per week at a hub location
Added 1 month ago
CF
Junior Accountant
Canoe Forest Products
Canoe, BC
- Full-time
Interest in pursuing a CPA designation is an asset. The Company will support ongoing professional development through the CPA PEP program.
Added 1 month ago
Customer Success Manager
Rival Technologies
Vancouver, BC
…contributing to a collaborative, close-knit team that values support, knowledge-sharing and camaraderie. You are a strong critical thinker who can connect the dots across client needs, data…
Added 1 month ago
OS
Area Supervisor - Tubular
Orion Steel Group
Regina, SK
- Full-time
Ensures compliance with the production quality assurance program and the American Petroleum Institute (API).
Added 1 month ago
OS
Reliability Engineer Co-op Student
Orion Steel Group
Regina, SK
- Full-time
The role of the Reliability Engineer - Co-op Student is to support the identification and assessment of risks that may adversely affect plant or business operations. Working under the…
Added 1 month ago
OS
Operational Excellence Analyst
Orion Steel Group
Regina, SK
- Full-time
…transformation. In this role the successful candidate will support all activities assigned to the program office at a deployed unit. Successful candidates for the Operational Excellence…
Added 1 month ago
AH
Overnight Addiction Support Worker
ALPHA HOUSE
Calgary, AB
- Full-time
Must have, or be in-progress to complete, a two-year diploma program or Bachelor’s degree from a Public Post-Secondary Institution
Added 1 month ago
FT
Tire Technician, Kelowna
Fountain Tire
Kelowna, BC
- Other
Regular full-time day shifts, with opportunities for overtime during our busy seasons (spring and fall)
Added 1 month ago
SS
Gestionnaire de projet expert | Expert Project Manager
Sopra Steria
Montreal, QC
- Full-time

Rival Technologies

Customer Success Manager

Vancouver, BC, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

We are looking for a Customer Success Manager to join our growing team. This position is ideal for someone who is deeply customer-focused and takes pride in delivering exceptional client experiences. You are highly detail-oriented, proactive and organized, with a strong sense of ownership over your work and your accounts; you take pride in producing high-quality work and holding yourself to a high standard.

You are comfortable working independently and managing your own portfolio, while also contributing to a collaborative, close-knit team that values support, knowledge-sharing and camaraderie. You are a strong critical thinker who can connect the dots across client needs, data and business goals.

You bring a commercial mindset to your work. While this is not a quota-carrying role, you are confident identifying opportunities for account growth, asking the right questions and partnering with sales when needed. You can translate what you are hearing from clients into clear, compelling insights that support internal sales and marketing efforts. Our Customer Success team plays a key role in client delivery, product feedback and supporting the sales process. Market research experience is an asset but not required.

This role requires working Eastern Time Zone hours to support our client base. We have offices in Vancouver and Toronto and open to candidates based in both regions.

Reporting to the VP of Customer Success, you'll get the opportunity to work directly with clients on their projects and build a trusted advisor relationship 🤝

Who are we?

When you join Rival Group, you’re not just accelerating your career, you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast - and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What You’ll Do:

Own and manage a portfolio of client accounts, ensuring successful project delivery and strong client relationships.
Identify and nurture opportunities for account growth and expansion.
Translate client needs into clear project direction and actionable insights.
Focus on program and project execution including quality assurance.
Responsible for day-to-day project and client needs, with guidance from senior team members.
Liaise with the sales team for a seamless client transition through onboarding.
Act as main customer contact at the project level.
Encourage product adoption and expansion.
Keep project budget, timeline, and resources in-line with project plan and specifications.

What You'll Have: 

3+ years in an account manager or customer success role, preferably in a B2B SaaS environment.
An undergraduate degree in a related field.
Excellent communication skills, both written and verbal.
A strong client-first mindset with a focus on delivering high-quality work and exceptional customer experience.
Strong technical skills – you don’t need to know how to code but you do need to know your way around an Excel spreadsheet and be able to learn new technologies quickly.
Strong problem-solving skills and the ability to work through ambiguity.
Comfort and familiarity with AI tools (and an interest in growing your AI skills with the goal of creating efficiencies in your workday).
A proactive approach to all types of tasks - you're eager to find new ways to solve problems and exceed expectations.
Ability to remain composed and solution-focused during times of stress.
A flexible style of communication that allows you to adapt depending on audience.
A keen eye for detail and experience with project management.
The ability to translate complex concepts into easy-to-follow written and verbal content.
Market Research experience is preferred.

Why us for your next career adventure? 

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap.

Pay range for this role: $80,000 to $90,000 CAD depending on experience

Our compensation package also includes:

Stock options
RRSP plan with employer matching
Parental leave top-up

💆‍♂️ Flexibility and time off

Hybrid working model and home office benefits
3 weeks of vacation to start.
Toronto or Vancouver based

🩺 Health and wellness

Health and dental plan
Generous sick, personal, and mental health days
$1,000 annual enhanced mental health benefits

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

91% of our people believe management practices are equal and impartial
86% have pride in their work and the organization
91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

Courage
Results
Energy
Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please reach out to the people team at Rival.

Finally, we know from time to time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Customer Success Manager will own and manage a portfolio of client accounts, ensuring successful project delivery and strong relationship building. They will also identify opportunities for account growth, translate client needs into actionable insights, and liaise with the sales team for seamless transitions.

Requirements

Candidates must have 3+ years of experience in an account manager or customer success role, preferably within a B2B SaaS environment. An undergraduate degree is required, along with strong technical skills, proficiency in Excel, and the ability to work through ambiguity.

Skills

Account management
Customer success
B2B SaaS
Project management
Client relations
Communication skills
Problem-solving
Excel
AI tools
Market research
Critical thinking
Data analysis
Strategic planning
Quality assurance
Product adoption

Benefits

Stock options
RRSP plan with employer matching
Parental leave top-up
Hybrid working model
Home office benefits
Vacation
Health and dental plan
Sick days
Personal days
Mental health days
Annual enhanced mental health benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Account Management
Market Research
Project Management
Client Delivery
Product Adoption
Excel
AI Tools
Data Analysis
Quality Assurance
Strategic Growth
Client Relations
Consulting
Conversational Research
Tech
Portfolio Management
Business Goals
Onboarding
Communication
Problem Solving
Collaboration
Critical Thinking
Commercial Mindset
Pay Equity

Report this job

Work requirements

Jobs in Canada