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Added 7 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Brossard, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 7 mins ago
NB
banking advisor
National Bank of Canada
Les Coteaux, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 7 mins ago
P
Portfolio Manager, Multi-Asset Wealth Solutions
Purpose
Toronto, ON
- Full-time
Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur…
Added 7 mins ago
NB
Senior Treasury Manager, Creative Media & Technology
National Bank of Canada
Vancouver, BC
- Full-time
You will act as a trusted advisor to a diverse client base that may include software and SaaS companies, gaming studios, digital media organizations, film and television production…
Added 7 mins ago
K
Senior Compliance Officer
Kelly
Ottawa, ON · Kanata, ON
- $50 to $53 USD / hour
- Full-time
Serve as the primary point of contact for compliance and audit activities within assigned Cloud Services.
Added 8 mins ago
C
Concepteur de solutions de sécurité (Security Solutions Designer)
Cisco
Montreal, QC
- Full-time
…améliorent les occasions d’affaires de Cisco dans l’environnement du client, de positionner et de promouvoir la proposition de valeur du partenaire et du client pour l’architecture de…
Added 23 mins ago
RD
Senior Associate
RBC Dominion Securities
Richmond Hill, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 37 mins ago
OB
Grow Your Practice at Odlum Brown, Your Way
Odlum Brown Limited
Victoria, BC
- Full-time
…long-term approach to decision-making that prioritizes strong client relationships, sustainable growth, and advisor success. Independence is not just part of our history; it continues to…
Added 52 mins ago
RD
Associate
RBC Dominion Securities
Vancouver, BC
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Richibucto, NB
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 1 hour ago
RB
Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Smooth Rock Falls, ON
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 1 hour ago
RB
Administrative Assistant
Royal Bank of Canada
Toronto, ON
- Full-time
…ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering efficient…
Added 1 hour ago
RB
Associate
Royal Bank of Canada
Brossard, QC
- Full-time
…external point of contact, you will play a key role in maintaining client accounts, ensuring account administration and documentation remain up to date and compliant, and working with an…
Added 1 hour ago
A
Senior Sales Representative, Core Major Accounts (Hunter)
ADP
Calgary, AB
- Full-time
Our Sales teams are at the heart of ADP’s success. Every day, they earn client trust, solve complex business challenges, and build long‑term partnerships that help organizations thrive.
Added 1 hour ago
VS
Technical Adoption Manager
Vena Solutions
Remote, Canada
- $85,459 to $115,621 CAD / year
- Full-time
- Remote
Acting as a trusted advisor, the Technical Adoption Manager partners closely with customers and Account Managers to support evolving business requirements, guide architectural and…
Added 1 hour ago
PH
Family Practitioner, Forensic Assertive Community Treatment (FACT), Forensic Psychiatric Regional Clinics - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
…professionals who work together to provide holistic and comprehensive services to best serve client needs. This team will be based in Surrey and support specific clients living in the…
Added 1 hour ago
DC
Project Manager – Community-Based Research & Engagement
DIVERSEcity Community Resources Society
Surrey, BC
- Full-time
…and systems change, leading initiatives that influence how services are designed, accessed, and coordinated across the region. The position is accountable for driving system-level…
Added 1 hour ago
Customer Experience Associate, Regional Opportunities - Vancouver Island, BC
Scotiabank
Victoria, BC
Successful candidates will participate in a structured onboarding and integration period within the district before being assigned to Financial Advisor opportunities based on business needs.
Added 1 hour ago
Strategic Deal Lead
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Saint John, NB · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
…probability, and ensure alignment with EY’s value proposition and client priorities. This newly created role is central to EY’s ambition to elevate pursuit excellence and win…
Added 1 hour ago
LH
Automotive repair technical advisor
L'Ami Honda
Rouyn-Noranda, QC
- From $35 CAD / hour
- Full-time
- On-site
Explain the type and cost of services offered
Added 2 hours ago
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Banking Advisor
RBC
Dauphin, MB
- Full-time
This unique position calls on your client-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking,…
Added 2 hours ago
R
Client Advisor
RBC
Sudbury, ON
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 2 hours ago
P
Senior Product Manager, Digital Assets Squad
Purpose
Toronto, ON
- Full-time
Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur…

Rival Technologies

Customer Success Manager

Vancouver, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

We are looking for a Customer Success Manager to join our growing team. This position is ideal for someone who is deeply customer-focused and takes pride in delivering exceptional client experiences. You are highly detail-oriented, proactive and organized, with a strong sense of ownership over your work and your accounts; you take pride in producing high-quality work and holding yourself to a high standard.

You are comfortable working independently and managing your own portfolio, while also contributing to a collaborative, close-knit team that values support, knowledge-sharing and camaraderie. You are a strong critical thinker who can connect the dots across client needs, data and business goals.

You bring a commercial mindset to your work. While this is not a quota-carrying role, you are confident identifying opportunities for account growth, asking the right questions and partnering with sales when needed. You can translate what you are hearing from clients into clear, compelling insights that support internal sales and marketing efforts. Our Customer Success team plays a key role in client delivery, product feedback and supporting the sales process. Market research experience is an asset but not required.

This role requires working Eastern Time Zone hours to support our client base. We have offices in Vancouver and Toronto and open to candidates based in both regions.

Reporting to the VP of Customer Success, you'll get the opportunity to work directly with clients on their projects and build a trusted advisor relationship 🤝

Who are we?

When you join Rival Group, you’re not just accelerating your career, you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast - and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What You’ll Do:

Own and manage a portfolio of client accounts, ensuring successful project delivery and strong client relationships.
Identify and nurture opportunities for account growth and expansion.
Translate client needs into clear project direction and actionable insights.
Focus on program and project execution including quality assurance.
Responsible for day-to-day project and client needs, with guidance from senior team members.
Liaise with the sales team for a seamless client transition through onboarding.
Act as main customer contact at the project level.
Encourage product adoption and expansion.
Keep project budget, timeline, and resources in-line with project plan and specifications.

What You'll Have: 

3+ years in an account manager or customer success role, preferably in a B2B SaaS environment.
An undergraduate degree in a related field.
Excellent communication skills, both written and verbal.
A strong client-first mindset with a focus on delivering high-quality work and exceptional customer experience.
Strong technical skills – you don’t need to know how to code but you do need to know your way around an Excel spreadsheet and be able to learn new technologies quickly.
Strong problem-solving skills and the ability to work through ambiguity.
Comfort and familiarity with AI tools (and an interest in growing your AI skills with the goal of creating efficiencies in your workday).
A proactive approach to all types of tasks - you're eager to find new ways to solve problems and exceed expectations.
Ability to remain composed and solution-focused during times of stress.
A flexible style of communication that allows you to adapt depending on audience.
A keen eye for detail and experience with project management.
The ability to translate complex concepts into easy-to-follow written and verbal content.
Market Research experience is preferred.

Why us for your next career adventure? 

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap.

Pay range for this role: $80,000 to $90,000 CAD depending on experience

Our compensation package also includes:

Stock options
RRSP plan with employer matching
Parental leave top-up

💆‍♂️ Flexibility and time off

Hybrid working model and home office benefits
3 weeks of vacation to start.
Toronto or Vancouver based

🩺 Health and wellness

Health and dental plan
Generous sick, personal, and mental health days
$1,000 annual enhanced mental health benefits

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

91% of our people believe management practices are equal and impartial
86% have pride in their work and the organization
91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

Courage
Results
Energy
Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please reach out to the people team at Rival.

Finally, we know from time to time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will own and manage a portfolio of client accounts, ensuring successful project delivery and strong relationship building. They will also identify opportunities for account growth, translate client needs into actionable insights, and liaise with the sales team for seamless transitions.

Requirements

Candidates must have 3+ years of experience in an account manager or customer success role, preferably within a B2B SaaS environment. An undergraduate degree is required, along with strong technical skills, proficiency in Excel, and the ability to work through ambiguity.

Skills

Account management
Customer success
B2B SaaS
Project management
Client relations
Communication skills
Problem-solving
Excel
AI tools
Market research
Critical thinking
Data analysis
Strategic planning
Quality assurance
Product adoption

Benefits

Stock options
RRSP plan with employer matching
Parental leave top-up
Hybrid working model
Home office benefits
Vacation
Health and dental plan
Sick days
Personal days
Mental health days
Annual enhanced mental health benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Account Management
Market Research
Project Management
Client Delivery
Product Adoption
Excel
AI Tools
Data Analysis
Quality Assurance
Strategic Growth
Client Relations
Consulting
Conversational Research
Tech
Portfolio Management
Business Goals
Onboarding
Communication
Problem Solving
Collaboration
Critical Thinking
Commercial Mindset
Pay Equity

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