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Added 10 mins ago
BP
Property Manager in Training - Riverbend Terrace
Broadstreet Properties LTD
Winnipeg, MB
- Full-time
Broadstreet Properties Ltd. is looking for a Property Manager in Training to join our team at Riverbend Terrace apartments in Winnipeg, MB! You will help to ensure the properties are…
Added 10 mins ago
T
Personal Banker - Beaconsfield (Full time)
TD
Beaconsfield, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 10 mins ago
T
Associate Vice President, Product and Underwriting, Small Business Insurance
TD
Toronto, ON · Montreal, QC
- Full-time
…profitable growth, strong risk selection and a differentiated customer experience. Working across the organization, the AVP will align product, underwriting, pricing, reinsurance and…
Added 10 mins ago
T
Personal Banking Associate (Part time, 18.75h)- Hull, St-Joseph
TD
Hull, QC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 27 mins ago
Talent Acquisition Coordinator
Mitsubishi Heavy Industries, Ltd.
Mississauga, ON
Reporting to the Talent Acquisition Manager, the Recruitment Coordinator is responsible for providing support in all areas of the recruitment and onboarding process.
Added 42 mins ago
B
Investment Intern - GAM, Summer 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…on August 13th. Due to the structured nature of the program, onboarding activities, and cohort experience, candidates are expected to be available for the full internship term. Availability…
Added 42 mins ago
FC
Site Manager - Expression of Interest
FLINT Corp.
St. John's, NL
- Full-time
The Site Manager plays a critical role in leading day-to-day operations and ensuring the successful delivery of services across client sites. This position is responsible for overseeing all…
Added 56 mins ago
N
Junior Account Executive - North America Market
Naboo
Montreal, QC
- Full-time
Step 1: Intro call with the Country Manager (15min)
Added 56 mins ago
I
Technical Support Analyst
ICES
Toronto, ON
- Contract
…ensure the smooth operation of IT services. Reporting to the Manager of the IT Service Desk, this role plays a critical part in enhancing user satisfaction and productivity by resolving…
Added 57 mins ago
Retail Experience Lead
Fire & Flower Inc.
North Grenville, ON
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…
Added 57 mins ago
Learning Specialist Designer
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
…position as a Learning Specialist Designer, reporting to the Manager of Learning & Skills Development Experience. The incumbent will be responsible for working with the business function…
Added 57 mins ago
TRC Kitchen Supervisor
Sheridan Student Union
Oakville, ON
The Kitchen Supervisor is responsible for supporting the Food & Beverage Manager in many of the daily duties of our operations and provides professional leadership and direction to all…
Added 57 mins ago
T
Auto Claims Advisor – TD Insurance Auto Centre (Edmonton On-site)
TD
AB
- Full-time
TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a…
Added 57 mins ago
T
Senior Personal Banker - Home Borrowing
TD
Ottawa, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 57 mins ago
T
Auto Claims Advisor – TD Insurance Auto Centre (Calgary NW On-site)
TD
Calgary, AB
- Full-time
TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a…
Added 57 mins ago
T
Personal Banker Trainee
TD
Ottawa, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
IC
Technical Support Analyst
ICES Central
Toronto, ON
- Full-time
- Temporary
…ensure the smooth operation of IT services. Reporting to the Manager of the IT Service Desk, this role plays a critical part in enhancing user satisfaction and productivity by resolving…
Added 1 hour ago
E
Microwave Network Engineer
ELITS
Mississauga, ON
- Full-time
Support node integration, commissioning, Ericsson Network Manager (ENM) onboarding, Link Layer Discovery Protocol (LLDP) configuration, quality of service (QoS) implementation, licensing,…
Added 1 hour ago
D
Team Lead
Danier
Mississauga, ON
- Full-time
…fast trends. With a focus on innovative design and exceptional customer experiences, Danier continues to be a destination for accessible luxury and invites team members to help shape the…
Added 1 hour ago
CT
HOUSEKEEPING MANAGER
COMO The Treasury
London, ON
- Full-time
To support recruitment and onboarding activities when required.
Added 1 hour ago
F
Customer Success Manager
FLiiP
Remote, Canada
- Full-time
- Remote
We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness…
Added 1 hour ago
O
Administration Assistant
OCS
London, ON
- Full-time
Working closely with the Frameworks Admin Manager, Project Coordinators and management teams, you will provide administrative support across our projects. Your work will help ensure that…
Added 2 hours ago
T
Personal Banker Trainee
TD
Brampton, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 hours ago
T
Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 hours ago
B
Customer Success Manager - eLearn
BoomerangFX
Mississauga, ON
- Full-time
As the Customer Success Manager (Learn Department) at BoomerangFX, you will focus on supporting the Learn division, working with clients in the medical spa and aesthetic industry. This…

Rival Technologies

Customer Success Manager

Vancouver, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

We are looking for a Customer Success Manager to join our growing team. This position is ideal for someone who is deeply customer-focused and takes pride in delivering exceptional client experiences. You are highly detail-oriented, proactive and organized, with a strong sense of ownership over your work and your accounts; you take pride in producing high-quality work and holding yourself to a high standard.

You are comfortable working independently and managing your own portfolio, while also contributing to a collaborative, close-knit team that values support, knowledge-sharing and camaraderie. You are a strong critical thinker who can connect the dots across client needs, data and business goals.

You bring a commercial mindset to your work. While this is not a quota-carrying role, you are confident identifying opportunities for account growth, asking the right questions and partnering with sales when needed. You can translate what you are hearing from clients into clear, compelling insights that support internal sales and marketing efforts. Our Customer Success team plays a key role in client delivery, product feedback and supporting the sales process. Market research experience is an asset but not required.

This role requires working Eastern Time Zone hours to support our client base. We have offices in Vancouver and Toronto and open to candidates based in both regions.

Reporting to the VP of Customer Success, you'll get the opportunity to work directly with clients on their projects and build a trusted advisor relationship 🤝

Who are we?

When you join Rival Group, you’re not just accelerating your career, you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast - and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What You’ll Do:

Own and manage a portfolio of client accounts, ensuring successful project delivery and strong client relationships.
Identify and nurture opportunities for account growth and expansion.
Translate client needs into clear project direction and actionable insights.
Focus on program and project execution including quality assurance.
Responsible for day-to-day project and client needs, with guidance from senior team members.
Liaise with the sales team for a seamless client transition through onboarding.
Act as main customer contact at the project level.
Encourage product adoption and expansion.
Keep project budget, timeline, and resources in-line with project plan and specifications.

What You'll Have: 

3+ years in an account manager or customer success role, preferably in a B2B SaaS environment.
An undergraduate degree in a related field.
Excellent communication skills, both written and verbal.
A strong client-first mindset with a focus on delivering high-quality work and exceptional customer experience.
Strong technical skills – you don’t need to know how to code but you do need to know your way around an Excel spreadsheet and be able to learn new technologies quickly.
Strong problem-solving skills and the ability to work through ambiguity.
Comfort and familiarity with AI tools (and an interest in growing your AI skills with the goal of creating efficiencies in your workday).
A proactive approach to all types of tasks - you're eager to find new ways to solve problems and exceed expectations.
Ability to remain composed and solution-focused during times of stress.
A flexible style of communication that allows you to adapt depending on audience.
A keen eye for detail and experience with project management.
The ability to translate complex concepts into easy-to-follow written and verbal content.
Market Research experience is preferred.

Why us for your next career adventure? 

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap.

Pay range for this role: $80,000 to $90,000 CAD depending on experience

Our compensation package also includes:

Stock options
RRSP plan with employer matching
Parental leave top-up

💆‍♂️ Flexibility and time off

Hybrid working model and home office benefits
3 weeks of vacation to start.
Toronto or Vancouver based

🩺 Health and wellness

Health and dental plan
Generous sick, personal, and mental health days
$1,000 annual enhanced mental health benefits

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

91% of our people believe management practices are equal and impartial
86% have pride in their work and the organization
91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

Courage
Results
Energy
Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please reach out to the people team at Rival.

Finally, we know from time to time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will own and manage a portfolio of client accounts, ensuring successful project delivery and strong relationship building. They will also identify opportunities for account growth, translate client needs into actionable insights, and liaise with the sales team for seamless transitions.

Requirements

Candidates must have 3+ years of experience in an account manager or customer success role, preferably within a B2B SaaS environment. An undergraduate degree is required, along with strong technical skills, proficiency in Excel, and the ability to work through ambiguity.

Skills

Account management
Customer success
B2B SaaS
Project management
Client relations
Communication skills
Problem-solving
Excel
AI tools
Market research
Critical thinking
Data analysis
Strategic planning
Quality assurance
Product adoption

Benefits

Stock options
RRSP plan with employer matching
Parental leave top-up
Hybrid working model
Home office benefits
Vacation
Health and dental plan
Sick days
Personal days
Mental health days
Annual enhanced mental health benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Account Management
Market Research
Project Management
Client Delivery
Product Adoption
Excel
AI Tools
Data Analysis
Quality Assurance
Strategic Growth
Client Relations
Consulting
Conversational Research
Tech
Portfolio Management
Business Goals
Onboarding
Communication
Problem Solving
Collaboration
Critical Thinking
Commercial Mindset
Pay Equity

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